Brothers Movers

I have attached a string of emails started by [redacted] ***Including myself and a gentleman from [redacted] , [redacted] .(Please note the "1st" email dated November 29, 2014) I have tried multiple times to help [redacted] ***She started her contact extremely nasty and continued threatening with untruthsAs is this Revdex.com complaint.Even though the insurance company has never seen in over years how bending a mattress can cause this damage I okayed them to pay the claim [redacted] refused multiple timesI had made the suggestion, as made to me, for her to talk to the manufacturer of the mattressI will address her other untruths in the court room

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As Brother's Movers is unwilling to negotiate I will continue with the two other government complaints and investigations I have initiated and will eventually make a formal complaint to Pennsylvania Utility Commission and send this matter before an administrative judgeThe Revdex.com can stand down as other government agencies in Pennsylvania are now alerted to this company and will be conducting a full investigationThank you Revdex.com for your initial help in this matter but it seems Brothers Movers is uncivil in this matter Regards, [redacted] ***

Hello [redacted] When we first spoke of your move and payment terms it was always cash only since you were moving out of the local areaWhen you contacted me prior to the move you caught me after hours and did not have your paperwork with meIt was a simple human errorYou did know through the whole process of moving that it was cash onlyRegarding additional fees...you were not charge any additional fees and I set up along with your sister for the men to be allowed in to your unit so you did not have to pay anything additional A matter of fact your bill came in at over $under the estimate Any other questions or concerns you may contact me directlyLaurie W***

After multiple conversations and emails with Mr [redacted] on January 8, 2015, in writing he confirmed for Brothers Movers to secure the date of February 14, for his families moveHe attached his previous and new address along with his and his wife [redacted] 's contact informationHe received a confirmation sheet and letter this the same dayHe received the following cover letter: Hi Thank you for choosing our companyI know you’ll be pleased Attached is the paperwork for your upcoming move.I will give you a call a day or so in advance to see if we need to update anything.When the job is complete they will give you a statement sheetAt that point we accept cash; money orders or certified checksNO CREDIT CARDSPlease check with the office to see if you may write a personal check off of a locally opened accountYES!! Any questions, please feel free to give me a callThank you & talk to you soonLaurie Laurie When calling Mr [redacted] the day prior to the move to follow up it was immediately obvious that there was a problem He said he didn't need our serviceWhen I made him aware that men and a truck were set aside for him he became dismissalI did follow with letting him know that several moves were turned down to accommodate himI can't help but wonder how the conversation would have gone if I decided not to send a crew to him on moving day because he didn't sign a piece of paperHe was well aware that a contract was not necessary on a local move I followed up with our legal advisors and we are well in our rights to demand minimum payment for a service he contractedLaurie W***

I am sorry *** that you were not happy with the service you receivedFor the month leading up to your move you and I had discussed your payment optionsTo the best of my knowledge there were no questions or concernsWe had discussed a certified check and I suggested you make it for less than the estimate and have a little cash on you as the men would not have change on themYou would of had to wait for me to refund any overageThis was not a concern for youDuring moving day as payment concerns arose I tried working with youI even, per your request, called your sister to try and help youAs you became more adamant about the writing of a check that was not even your own and expected me to take it from someone I have had no contact with, yes eventually I did get frustrated with you as you were well aware for the entire move process that payment was in cash, certified check or money orderIt was your sister that suggested you drive to her, not Brothers MoversI had even told your sister that we should try to figure something else outShe said you were already on your way to herI do wish that things had gone smoother for youAs you know from moving with us before, we do go to great lengths to find out our customers needs and wants to be able to help them the best we canI wish you the best in your new homeLaurie W***

After multiple conversations and emails with Mr*** on January 8, 2015, in writing he confirmed for Brothers Movers to secure the date of February 14, for his families moveHe attached his previous and new address along with his and his wife ***'s contact informationHe received a
confirmation sheet and letter this the same dayHe received the following cover letter:Hi Thank you for choosing our companyI know you’ll be pleased. Attached is the paperwork for your upcoming move.I will give you a call a day or so in advance to see if we need to update anything.When the job is complete they will give you a statement sheetAt that point we accept cash; money orders or certified checksNO CREDIT CARDS. Please check with the office to see if you may write a personal check off of a locally opened account. YES!!Any questions, please feel free to give me a call. Thank you & talk to you soon. LaurieLaurieWhen calling Mr*** the day prior to the move to follow up it was immediately obvious that there was a problem He said he didn't need our serviceWhen I made him aware that men and a truck were set aside for him he became dismissalI did follow with letting him know that several moves were turned down to accommodate himI can't help but wonder how the conversation would have gone if I decided not to send a crew to him on moving day because he didn't sign a piece of paperHe was well aware that a contract was not necessary on a local move. I followed up with our legal advisors and we are well in our rights to demand minimum payment for a service he contracted.Laurie W***" title="***,andy.xls" role="img" "">

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There was no meeting of the minds, given that, two days after the email referenced above, I received another note asking if I was still in the need of movers.  That wouldn't need to be asked if a written contract was in place.
In addition, I contacted the Pennsylvania Moving and Storage Associates (PMSA) and Pennsylvania Public Utilities Commission (PUC).  It appears that Brothers Movers is not licensed to operate in the Commonwealth of PA by the Pennsylvania PUC, and is, therefore, operating a Home Goods Transport service in the Commonwealth illegally.
Regards,
[redacted]

After multiple conversations and emails with Mr. [redacted] on January 8, 2015, in writing he confirmed for Brothers Movers to secure the date of February 14, 2015 for his families move. He attached his previous and new address along with his and his wife [redacted]'s contact information. He received a...

confirmation sheet and letter this the same day. He received the following cover letter:
Hi  
Thank you for choosing our company. I know you’ll be pleased. 
Attached is the paperwork for your upcoming move.I will give you a call a day or so in advance to see if we need to update anything.When the job is complete they will give you a statement sheet. At that point we accept cash; money orders or certified checks. NO CREDIT CARDS. Please check with the office to see if you may write a personal check off of a locally opened account. YES!!
Any questions, please feel free to give me a call. Thank you & talk to you soon. Laurie
Laurie
When calling Mr. [redacted] the day prior to the move to follow up it was immediately obvious that there was a problem.  He said he didn't need our service. When I made him aware that 4 men and a truck were set aside for him he became dismissal. I did follow with letting him know that several moves were turned down to accommodate him. I can't help but wonder how the conversation would have gone if I decided not to send a crew to him on moving day because he didn't sign a piece of paper. He was well aware that a contract was not necessary on a local move. 
 I followed up with our legal advisors and we are well in our rights to demand minimum payment for a service he contracted.
Laurie W[redacted]

I have attached a string of emails started by [redacted]. Including myself and a gentleman from [redacted], [redacted].(Please note the "1st" email dated November 29, 2014) I have tried multiple times to help [redacted]. She started her contact extremely nasty and continued threatening...

with untruths. As is this Revdex.com complaint.
Even though the insurance company has never seen in over 100 years how bending a mattress can cause this damage I okayed them to pay the claim. [redacted] refused multiple times. I had made the suggestion, as made to me, for her to talk to the manufacturer of the mattress. 
I will address her other untruths in the court room.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: When I was told that a personal check was acceptable payment we made plans to pay with that method.  It may have been 'simple human error', but when it became apparent that there was no other way to pay, you could (and should) have honored your word.  Instead I was made to drive to Delaware to get cash, suffered emotional distress at your treatment of me  (the condescending tone of voice and the anger) and was unable to identify where I wanted my furniture.  I arrived home to [redacted] to find the crew waiting for me having finished unloading.  At that point I was tired and unhappy with the situation and just wanted it to end.  I did not ask for the furniture to be moved because there would have been addtional charges.  It may have been 'simple human error' on your part, but I was treated rudely, indifferently and in a condescending manner.  Regards,[redacted]

I have attached a string of emails started by [redacted]. Including myself and a gentleman from [redacted], [redacted].(Please note the "1st" email dated November 29, 2014) I have tried multiple times to help [redacted]. She started her contact extremely nasty and continued threatening with...

untruths. As is this Revdex.com complaint.Even though the insurance company has never seen in over 100 years how bending a mattress can cause this damage I okayed them to pay the claim. [redacted] refused multiple times. I had made the suggestion, as made to me, for her to talk to the manufacturer of the mattress. I will address her other untruths in the court room.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: As Brother's Movers is unwilling to negotiate I will continue with the two other government complaints and investigations I have initiated and will eventually make a formal complaint to Pennsylvania Utility Commission and send this matter before an administrative judge. The Revdex.com can stand down as other government agencies in Pennsylvania are now alerted to this company and will be conducting a full investigation. Thank you Revdex.com for your initial help in this matter but it seems Brothers Movers is uncivil in this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Now that Mr. [redacted] has chosen to take this route I refuse to continue with his false accusations and nastiness any longer.  If he would like to continue this behavior it will have to take place through our attorneys.

Hello [redacted]
When we first spoke of your move and payment terms it was always cash only since you were moving out of the local area.
When you contacted me prior to the move you caught me after hours and did not have your paperwork with me. It was a simple human error. You did...

know through the whole process of moving that it was cash only.
Regarding additional fees...you were not charge any additional fees and  I set up along with your sister for the men to be allowed in to your unit so you did not have to pay anything additional.  A matter of fact your bill came in at over $150 under the estimate. 
Any other questions or concerns you may contact me directly.
Laurie W[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There was no meeting of the minds, given that, two days after the email referenced above, I received another note asking if I was still in the need of movers.  That wouldn't need to be asked if a written contract was in place.In addition, I contacted the Pennsylvania Moving and Storage Associates (PMSA) and Pennsylvania Public Utilities Commission (PUC).  
It appears that Brothers Movers is not licensed to operate in the Commonwealth of PA by the Pennsylvania PUC, and is, therefore, operating a Home Goods Transport service in the Commonwealth illegally.
Regards,
[redacted]

Review: I contracted with Brothers Movers to move my property from [redacted], Pa [redacted] to [redacted], PA [redacted]. The original paperwork I received on June 24, 2014 for a move date of July 29, 2014 stated cash, cashiers checks or money orders - no credit cards accepted. I agreed to the terms of the contract. On July 25th, 2014 I received an email from Laurie of Brothers Movers stating a personal check drawn on a local bank would be accepted as payment as well. I was asked to call Laurie to verify the details of that call. On the evening of July 25th, I called Brothers Movers and was unable to reach anyone. I then contacted Laurie's cell phone # which was provided on the answering machine. During our conversation, I specifically asked Laurie if a personal check would be accepted. She asked if the email I received had the sentence - "Please check with office to see if a personal check written off of a locally opened account would be accepted" followed by a red "YES!!". I confirmed that I had received this email. Lauire then stated that a personal check would be accepted. I asked again - stating that I had been told cash only. Laurie again stated that a personal check would be accepted.

On July 29th when the movers showed up I was told cash only. This was verified with a phone call to Laurie. She stated that if she had sent me that email (which I sitll have!) then it was a mistake and payment had to be in cash. I had to drive to Delaware to get cash from my sister to pay the movers. The movers went to [redacted] and unloaded my belongings without my being there to verify placement of items. The movers completed the move-in and were waiting for me when I was finally able to get to [redacted] to pay them. Additional charges were accrued while they were waiting for me to arrive from Delaware.Desired Settlement: I would like an apology from the company for the way I was treated and possibly a partial refund. I had to drive an hour and a half out of my way to get cash. I feel the email and conversation with Laurie should have been honored.

Business

Response:

Hello [redacted]