Brothers Roofing

Dear Mr***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Woodwind & Brasswind orderUpon reviewing your account, I do see that we have received two email inquiries from you on February 26th and 27thWe generated an exchange order on March 4th, following your email requestWe provided a Prepaid UPS shipping label for the return of the defective keyboard standAt this time, we are simply waiting for you to confirm your shipping addressOur last email requesting confirmation was sent today, March 10thOnce we've confirmed the information, your exchange order will finish processing If you have further questions or concerns, please let me know W [redacted] Customer Service Supervisor

Dear B [redacted] , Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your Woodwind & Brasswind purchaseAfter reviewing your account, I see that you purchased the upgraded service plan, which is facilitated by Asurion Woodwind & Brasswind does handle minor warranty work within our own distribution center, however, an upgraded service plan on an instrument such as yours, would not be handled directly through Woowdind & BrasswindI contacted Asurion to get information regarding your repair timeframeThe Asurion representative informed me that you spoke with their company on Saturday, August 6thDuring your conversation, a member of their management team offered to issue a refund check for the cost of the Model Oboe, as they understood you needed a replacement item immediatelyPer your request, they have approved and processed your refund checkAs of this morning, your refund check has been overnighted via FedexOnce received, you can purchase a replacement oboe for your daughterIf you have any other questions or concerns, please do not hesitate to contact meW [redacted] Customer Service Supervisor [redacted] @wwbw.com

Dear MrF [redacted] , Thank you for bringing your concerns to my attentionI sincerely apologize for the difficulties you have experienced with your recent Woodwind & Brasswind orderAfter reviewing your account with us, it appears that we processed a refund in the amount of $on Wednesday, December 7thAs an added security feature, Amazon does not provide us with customer payment informationTherefore, when a refund is processed, we send the funds back to Amazon and they transfer them back to the customer’s personal bank account We offer special kit pricing for our Songwriter package, which in turn, discounts each item within the packageUnfortunately, the microphone, cable and stand are not free itemsThe reason that we offered a $refund is because this is the discounted price for the Loudbox when it’s included in the Songwriter packageWe offered to refund the full amount that you paid for the itemOn Wednesday, December 7th, you spoke with a customer service representative who offered to send you a replacement Loudbox at the lowered package price of $The representative whom assisted you actually received approval to offer the package price from me directly, and the replacement instructions were notated on your accountAdditionally, when you requested Amazons assistance in contacting the seller, they simply sent us an email on your behalfWhile reviewing all emails that are associated with your account information, it appears that Amazon sent several duplicate emails, which is likely the reason you received so many responses with your tracking informationWe still have plenty of inventory for the Loudbox mini, and would be able to get it to you in time for ChristmasIf you’re interested in purchasing the amp, your account has instructions to honor the package deal pricingPlease simply give us a call at ###-###-####, and we would be happy to resolve this situation for youIf you have any other questions or concerns, please do not hesitate to contact me directly W [redacted] Customer Service Supervisor W [redacted] @wwbw.com

Complaint:
I am rejecting this response because:
W***, I received and email on February 20th, stating that the Tenor Sax is being shipped to us - which we are looking forward too, and we hopeit arrives soonI understand that there are situation and times when an instrument won't be available, but a different brand or style of Saxwas not what we wanted or were looking forIf that was the case we would of placed an order for a different style or brand weeks ago, and notwaited as long as we have for this order to be fulfilled and shipped. This is the second Sax that we are buying for our daughter, and perher band director this Sax should last
her the rest of her lifeConsidering it is a professional Tenor Sax,
and also considering the amount of money we are spending on this Sax, we want to get her the best Sax and what is going to last her a lifetimeI believe, customers would be much more understanding/patience if your customer service improved greatlyNot receiving a return email, or phone calls that I was promised on more that one occasion from your sales associates, would have avoided this complaint to the Revdex.comConducting business in this matter will not guarantee you loyal or return customers unfortunatelyAs I stated I am glad the Sax is on it's way, but I am still disappointed in your customer service and even your responseto my complaint
Regards,
*** H***

Dear MrG***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you have experienced with your recent Woodwind & Brasswind orderAfter reviewing the information on your account, it does appear that one of our representatives was attempting to
special order the screw for youAfter speaking with the representative, he confirmed that he sent an email along with the provided schematics from JupiterThe manufacturer believes that the broken screw should be the 45-Mmouth pipe screw, but they will need confirmationIf you have received the email from Matthew, please take a moment to review the information that Jupiter providedOnce confirmed, I would be happy to update the manufacturer and discuss a timeframe in which we can expect the replacement screwIf you have any other questions or concerns, please do not hesitate to contact me. W*** *** Customer Service Supervisor W***@wwbw.com

Dear J***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Woodwind and Brasswind orderAfter reviewing our inventory, I've confirmed that the soonest we will receive the Engelhardt Efrom the
manufacturer is in March. It appears that the SC-is roughly $more in priceWe have few alternatives that are close to the original price you paid, especially with the additional 20% discount that you receivedUnfortunately, I am unable to access the chat log that you've referencedDo you recall the name of the representative who assisted you? I appreciate any additional information you can provideI look forward to your reply and getting this situation resolved for youIf you have further questions or concerns, please do not hesitate to contact me. W*** ***Customer Service Supervisor

Dear B[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you have experienced with your Woodwind & Brasswind purchase. After reviewing your account, I see that you purchased the upgraded service plan, which is facilitated by Asurion....

Woodwind & Brasswind does handle minor warranty work within our own distribution center, however, an upgraded service plan on an instrument such as yours, would not be handled directly through Woowdind & Brasswind. I contacted Asurion to get information regarding your repair timeframe. The Asurion representative informed me that you spoke with their company on Saturday, August 6th. During your conversation, a member of their management team offered to issue a refund check for the cost of the Model 330 Oboe, as they understood you needed a replacement item immediately. Per your request, they have approved and processed your refund check. As of this morning, your refund check has been overnighted via Fedex. Once received, you can purchase a replacement oboe for your daughter. If you have any other questions or concerns, please do not hesitate to contact me. W[redacted] Customer Service Supervisor [redacted]@wwbw.com

Dear Mr. [redacted],   Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you've experienced with your recent Woodwind & Brasswind order. Upon reviewing your account, I do see that we have received two email inquiries from you on February 26th and...

27th. We generated an exchange order on March 4th, following your email request. We provided a Prepaid UPS shipping label for the return of the defective keyboard stand. At this time, we are simply waiting for you to confirm your shipping address. Our last email requesting confirmation was sent today, March 10th. Once we've confirmed the information, your exchange order will finish processing.   If you have further questions or concerns, please let me know.    W[redacted] Customer Service Supervisor

Dear Mrs. H[redacted],
Thank you for bringing your concerns to our attention. I
sincerely apologize for the difficulties you have experienced with your recent
Woodwind & Brasswind order. The information that you have been provided
thus far is accurate; we are out of stock on this...

particular model and we are
awaiting a shipment from Yamaha. Due to the volume in which Woodwind &
Brasswind sells instruments (both in the U.S. and internationally) our
shipments from the manufacturer can be quite large. Though your local music
store can get a single saxophone within a weeks’ time, we often have hundreds
of one particular model that are due to come in from our supplier. Fulfilling
larger orders does take a bit more time.
If we had this instrument to send to you immediately, we
most definitely would. If you are in need of the instrument right away, I would
advise looking at other models in the Yamaha line. Perhaps we have a different
item that is available right away. If there’s something else you’re interested
in, I would be happy to look into expediting the shipment to you so that you
may receive it as quickly as possible.
At this time, we are unable to send you an item that we do
not have in stock and that we do not produce ourselves. Unfortunately, we are
at the mercy of our manufacturers and are required to wait until a shipment is
delivered to us. Woodwind & Brasswind has placed an order with Yamaha for
the YTS-62III and we are awaiting its arrival to our distribution center. I
have reached out to Yamaha to see if they can provide a more accurate estimated
time of arrival for us, and would be happy to provide you with a timeframe once
I hear back from them.
In the meantime, if you have any other questions or
concerns, please do not hesitate to contact me.
W[redacted]
Customer Service Supervisor
[redacted]@wwbw.com

Dear Mrs. O[redacted],
Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you have experienced with your recent Woodwind & Brasswind order. After reviewing your account, it appears that the 180S37 Stradivarius Bb trumpet was an item that we had to...

special order from Bach.
Since your order had not shipped from either Bach or Woodwind & Brasswind, your credit card was not charged. What you are likely seeing is an authorization hold for the purchase price, which has been set aside for your order. Once an order invoices and ships, our company would deduct the funds from your bank. In the event that an order is canceled, the authorization hold will be removed within 3-5 business days, and the funds will no longer be held for your purchase.
Unfortunately, Woodwind & Brasswind does not have control over the length of time that it may take a manufacturer to produce a special order instrument. In most cases, brass instruments can take longer than our expected 6-8 weeks, as they are not mass produced.
At this time, you have filed a chargeback against Woodwind & Brasswind, on an item that you were not charged for. As of 12/16/2016, your order was canceled, and the $2736.67 authorization hold was released. Please feel free to contact us directly, to discuss the hold that has been placed on your account.
If you have any other questions or concerns, please do not hesitate to contact me.
W[redacted]
Customer Service Supervisor
W[redacted][email protected]

A refund has been sent. The owner found the receipt for the two shower rods that were purchased prior to your move in (Back in January), one for your unit and one for the unit above yours, but felt that this entire situation with you and your wife has been unbelievably negative and would rather move...

forward with the refund and no further contact with you, then try and prove the charge. Since the refund has been sent, you are to remove this review entirely, as you stated in your email. We look froward to the review removed and ceasing further communication with you and your wife.

Dear Mr. F[redacted], Thank you for bringing your concerns to my attention. I sincerely apologize for the difficulties you have experienced with your recent Woodwind & Brasswind order. After reviewing your account with us, it appears that we processed a refund in the amount of $275.12 on...

Wednesday, December 7th. As an added security feature, Amazon does not provide us with customer payment information. Therefore, when a refund is processed, we send the funds back to Amazon and they transfer them back to the customer’s personal bank account.  We offer special kit pricing for our Songwriter package, which in turn, discounts each item within the package. Unfortunately, the microphone, cable and stand are not free items. The reason that we offered a $275.12 refund is because this is the discounted price for the Loudbox when it’s included in the Songwriter package. We offered to refund the full amount that you paid for the item. On Wednesday, December 7th, you spoke with a customer service representative who offered to send you a replacement Loudbox at the lowered package price of $275.12. The representative whom assisted you actually received approval to offer the package price from me directly, and the replacement instructions were notated on your account. Additionally, when you requested Amazons assistance in contacting the seller, they simply sent us an email on your behalf. While reviewing all emails that are associated with your account information, it appears that Amazon sent several duplicate emails, which is likely the reason you received so many responses with your tracking information. We still have plenty of inventory for the Loudbox mini, and would be able to get it to you in time for Christmas. If you’re interested in purchasing the amp, your account has instructions to honor the package deal pricing. Please simply give us a call at ###-###-####, and we would be happy to resolve this situation for you. If you have any other questions or concerns, please do not hesitate to contact me directly.   W[redacted] Customer Service Supervisor W[redacted]@wwbw.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11812191, and find that this resolution is satisfactory to me.
Regards,
[redacted]