Initial Business Response / [redacted] (1000, 5, 2016/08/03) */ Contact Name and Title: [redacted] Contact Phone: 775-267- Contact Email: [redacted] This account was cancelled back to the client, [redacted] , on June 22, Also our office submitted a universal to the credit bureaus on June 23, to delete this account from the consumers reports Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only responded regarding [redacted] I find no reference to the [redacted] in which that office also contacted the Nat Bus Factors office and retracted their request and I was advised by [redacted] that even though full payment from the insurance company was paid that I would still be held responsible for a 49$ charge even though [redacted] called and retracted all additional charges since I did have valid coverage at the time of service & should not have gone to collectionsNat Bus factors also state to [redacted] that I would still be held responsible for their service chargeIf an account is sent to them in error I believe it should be the responsibility of the Office accepting the collections request to investigate fully the situation and if the allegation is inaccurate to not accept the collection account this would prevent them from having to remove additional fees or start making the reporting office for the account responsible for providing accurate information and charging them the feesIf both account have been taken care of Thank you very muchIf only [redacted] has been taken off then please review [redacted] account as well Final Business Response / [redacted] (4000, 9, 2016/08/05) */ Our office cancelled this account(NBF acct# [redacted] ) back to the client on 06-22-Our office also on 06-23-16, submitted a universal data form (on line submittal) to the credit bureaus to have this account deleted from their filesIf the consumer sees that it has not been removed call our office at 775-267-and we will resubmit
Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ THERE ARE MULTIPLE ACCOUNTS LISTED UNDER THIS CONSUMERS NAME AND ADDRESSTHERE ARE TWO ACCOUNTS THAT ARE CURRENTLY ACTIVE IN OUR SYSTEM ONE WITH [redacted] FOR $AND ONE FOR [redacted] FOR $AND ONE FOR [redacted] FOR $THE TOTAL OF BOTH ACCOUNTS IS $OUR NOTES SHOW THAT THE CONSUMER, IN THIS CASE, USED FOUL LANGUAGE AND WAS REFUSING TO PAYI HAVE ALSO CODED THE ACCOUNT AS CEASE AND DESIST (CAD) WHICH MEANS OUR OFFICE WILL NOT CONTACT [redacted] THE CONSUMER WILL HAVE TO CONTACT OUR OFFICE IF SHE DESIRES TO RESOLVE THIS MATTER
We are working with the [redacted] 's to get this issue resolved On 2/10/ [redacted] (Bath Fitter) and [redacted] ( [redacted] ) went to the property and removed/replaced some of the plumbing leading from the tub line The ceiling will have to be repaired after remaining open for a short period of time Bath Fitter and the [redacted] 's are aware of this.Thank you, [redacted] 2/15/
Initial Business Response / [redacted] (1000, 5, 2018/04/09) */ We do not purchase debts; our clients assign accounts to us [redacted] had services rendered from one of our medical providers, [redacted] My office received a dispute from [redacted] on June 30, 2014, in which he requested validation of the debt as well as all further communication be completed through the mailSince our client is a medical provider, we had [redacted] provide [redacted] with an itemized statement, per HIPAAThe time allotted to collect on this debt has expiredMy office submitted universal deletions, through E-Oscar, on January 30, and February 26, Due to the full file regulation, the credit bureaus were updated in totalityOn April 3, 2018, we again submitted another universal deletion and coded the account to omit credit reporting
Initial Business Response / [redacted] (1000, 5, 2017/08/10) */ I have reviewed [redacted] complaint and reached out to our client [redacted] [redacted] provided [redacted] with medical equipmentWhen [redacted] reached out to Key and explained his situation, my client offered him a payment plan of $per month [redacted] last payment was received on August 2, [redacted] moved from the area and took the equipment with himHe failed to return the device to my client as such the outstanding balance is dueThis will remain on his credit until the account is paid in full [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) From the spring of till July 2016( which was the first I heard from them since the spring of 2013) I told [redacted] at least times early on in and when they called back in July that they could have the equipment back I didn't move until the end of and it was after they refused to take back equipment[redacted] didn't want the equipment back because then they could not continue to bill Medicare for yearsI paid them one payment in august because the years was up in December and I thought they wanted from august to December but when they went back to January I told them I never agreed with thatAnd finally if I told them early on in I could not afford to pay a monthly fee and I told them also they could have the equipment back and at that time they said not to worry and I never heard from them again until July six months before the years was upWhen I found out they wanted me to pay back from January I said that was not what we agreed to and I told them again they could have the equipment back months before I movedThey refused to take the equipment back simply because they wanted Medicare to pay them for full yearsWhy did they wait so long and half years without any payments from me before they contacted me if I was supposed to be making monthly paymentsIf someone didn't make any payments for and half years why didn't they try to collect then? Why not come and get the equipment? I was still in the areaIt is obvious they wanted Medicare to pay them for years for the equipment
Initial Business Response / [redacted] (1000, 5, 2018/02/06) */ Our client assigned the account on May 10, A validation notice was mailed on May 11, with no return mailMy office received three payments July, August and September of $eachNovember 16, one of my collectors left a message for a return callNovember 30, 2017, [redacted] returned the call and stated she made payments in May and June that went uncashedMy office did not receive those checks [redacted] sent in a payment on December 27, 2017, for the principal balance [redacted] did not call to verify the balanceOn February 1, [redacted] telephone and spoke with our Collection Manager who informed her about interest [redacted] paid the amount owing [redacted] had only one account with this office, the account number did not changeThe account is now paid and full, this matter is closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did ask for a Payoff balance in November which I made payment ofI also still have an outstanding payment of $that was mailed to you November 30th that has not been cashed Your Company charges interest on collection balances and reports to credit agency's monthlyNational Business Factors is a collection agency that does not work with customers, looses payments and threatens credit destructionI paid my billCould you imagine what it would be like if someone could not make your payment plans? [redacted] and [redacted] you do not work with customersYou take advantage of lower income clients and threaten themI have made contact with the Hospital in QuestionThis matter is not closed for me as long you are in businessI will talk to any person that will share their experience with your companyYou are a predatory company As of February your reporting to Credit agency's that I have an unpaid balance of $which you state was owing and Interest on the accountThe Hospital wrote off the centsWhen you called me in February I was shocked that it was not paid in fullBut as I inquirered about the balance it kept going upWhen I asked asked how it had not been paid when I asked for the Payoff in November I was told by [redacted] I didn't ask for it, I did When I went to the Hospital to complain you told them you had charged me $When I complained to the Hospital it went back to $and yet you reported $for years on my credit To Sum upNational Business Factors does not provide monthly statements, they do not provide payoff balances, they do not tell you they are charging you interest on the balance of your account nor do they provide what that interest rate is and if you can not make their payment demands they threaten credit destruction People should know whom and what kind of business National Business Factors is [redacted] and ***, for me this matter will never be closed Final Business Response / [redacted] (4000, 9, 2018/02/07) */ It is not our practice to mail monthly statements on collection accountsWe send validation notices that list principal and interestIf a debtor asks, we will provide a statement showing the accounts with principal and interestUnder federal procedure, a negative mark is not placed on credit for daysWe do not threaten credit destructionOur collectors inform all debtors who call the amount of the principal and the amount of interest that is owedAs a courtesy to [redacted] , we will be deleting this account from the credit bureaus
Concerning complaint # [redacted] Ms [redacted] has a difficult time differentiating between a maintenance issue and a warranty issue [redacted] has resiliconed her unit multiple times due to the fact that she does not maintain it properly.Ms [redacted] has refused to pay for repair work performed at her property She scheduled the repair, told the technician that she agreed to the rate and would pay him upon completionAfter the repair was completed she then refused to pay.The most recent dealings with Ms [redacted] have proved to be difficult once again Not only does she complain about the rate, she doesn't keep her appointments On 10/we had a repair scheduled The technician arrived on time, Ms [redacted] was not home He called her, she said that she would be home in about fifteen minutes He waited for forty-five minutesShe never showed, he left.The rates of repair work varies greatly from job to jobIn general, [redacted] does not require payment in advance but in this case it is justified[redacted] honors our warranty Ms [redacted] has a maintenance issue due to negligence which is not covered by the warranty
Initial Business Response / [redacted] (1000, 5, 2016/06/07) */ Contact Name and Title: [redacted] , OPERATIONS Contact Phone: 775-267-6000 Contact Email: [redacted] NBF HAS REVIEWED THE ACCOUNT IN QUESTION. OUR RECORDS SHOW THAT THE ACCT NBF [redacted] WAS PAID IN FULL ON 28 aPRIL 2016, OUR RECORD... SHOWS A 0 BALANCE. HOWEVER TO GET THIS SOLVED WE HAVE TAKEN THE ACTION TO HAVE IT COMPLETELY REMOVED FROM THE CREDIT BUREASU. THIS IS DONE ON LINE AND SHOULD BE REMOVED WITHIN 30 DAYS.
Initial Business Response / [redacted] (1000, 5, 2018/02/28) */ In reviewing [redacted] account we discovered there was an additional automatic payment debiting his credit card account. We do take issue with his accusing NBF of predatory and immoral business practices. This was a single error and... was not made with malicious or fraudulent intention. It was simply human error. These errors types can happen within any business. Our accounting department took immediate action (yesterday February 26, 2018 to refund the $65.00 to [redacted] ) upon discovering this. It must be noted that when [redacted] called yesterday morning, our accounting department had already requested a refund be issued back to him. We expect the refund to post to his bank account on February 28, 2018 but we do not control the timing of his banks posting procedure. To further show no malicious intent, I have requested a universal deletion with the credit bureaus. It is regretful a human error was made to [redacted] account but I can assure him that this is not how we operate our business. Perhaps [redacted] could have asked for a supervisor to handle his issue instead of accusing NBF of operating a predatory business. Initial Consumer Rebuttal / [redacted] (2000, 7, 2018/02/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The payment in question has been credited to my checking account. I did have my bank issue a new debit card in response to this transaction. Please report this company if more transactions of this nature are prevalent. I did not choose to do business with this company. They purchased my debt, and proceeded to overcharge my account.
Initial Business Response / [redacted] (1000, 5, 2017/01/11) */ Contact Name and Title: Operations Manager Contact Phone: ***-***- [redacted] Contact Email: ***@ [redacted] [redacted] Our office on 01-10-sent a CValidation Notice to the consumer's address of recordWe received no mail returnOn 03-23-we telephoned the consumer and left a messageWe received no call from the consumer at that timeThe consumer on 01-09-called our office requesting a statementWe mailed the consumer an itemized statement on 01-10- The consumer owes the principal amount plus interest a total amount of $as of the date of this response Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive any communication and the phone number you have on file was not correct, so I was never contacted by phoneThis was verified by the rep that I contactedI should not have to pay extra due to an error made by the reporting agencyIf I knew this went to collections I would have paid at the time I was contacted Final Business Response / [redacted] (4000, 9, 2017/01/13) */ CONSUMER HAS CONTACTED OUR OFFICE AND WAS GIVEN THE OPPORTUNITY TO PAY THE DEBT WITH THE CONDITION THAT WE WOULD REMOVE FROM CREDIT BUREAU REPORTSTHAT OFFER IS STILL IN PLACE Final Consumer Response / [redacted] (4200, 11, 2017/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated before I was never successfully contacted as you did not have my correct phone number, this is not my fault nor my problemI will pay the original debt of $and it will then come off my creditThis debt will not make money for your office so you should be able to approve this offerThanks!
Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Contact Name and Title: [redacted] Chief of Op Contact Phone: [redacted] Contact Email: [redacted] Our office has reviewed this complaintThe consumer resides in a closed state and the account is passed the statute of limitations for that stateNBF has submitted a Universal Data Form (on-line submittal) on January 2016, to remove this account from the three major credit bureaus, [redacted] ***, [redacted] and [redacted] This should be removed within days Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (3000, 12, 2016/02/23) */ it has been days and this company has not followed through with the resolution that was agreed upon Final Business Response / [redacted] (4000, 14, 2016/02/23) */ NBF has responded to the consumers complaint and has removed the items on his/her credit reportsNo further action is required at this time from NBF
Initial Business Response / [redacted] (1000, 5, 2017/11/03) */ [redacted] failed to provide any account number, or last four digits of social security to identify the accounts to investigate his complaintIf [redacted] could provide either an account number or the last four of his social security number, then I will be able to look into his complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will provide the last of my social security they are [redacted] Final Business Response / [redacted] (4000, 9, 2017/11/08) */ These accounts in total were assigned from [redacted] and [redacted] Our clients prior to assignment sent several notices and attempted to contact [redacted] who failed to respondIn addition to billing notice, our clients attempted to verify eligibility with Nevada Medicaid to no avail [redacted] also failed to respond to our attempts as wellThese debts are his responsibilityIf [redacted] would like to discuss this matter, he may do so by calling our Collection Manager Kay Green at 775-267- Final Consumer Response / [redacted] (4200, 11, 2017/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are several accounts against my credit that either do not belong to me or should have been paid by my insurance and there are several different accounts an they are all from one medical facility and this one credit collection agency and some are different accounts but same date or billing amount
Initial Business Response / [redacted] (1000, 5, 2016/08/03) */ Contact Name and Title: [redacted] Contact Phone: 775-267- Contact Email: [redacted] This account was cancelled back to the client, [redacted] , on June 22, Also our office submitted a universal to the credit bureaus on June 23, to delete this account from the consumers reports Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only responded regarding [redacted] I find no reference to the [redacted] in which that office also contacted the Nat Bus Factors office and retracted their request and I was advised by [redacted] that even though full payment from the insurance company was paid that I would still be held responsible for a 49$ charge even though [redacted] called and retracted all additional charges since I did have valid coverage at the time of service & should not have gone to collectionsNat Bus factors also state to [redacted] that I would still be held responsible for their service chargeIf an account is sent to them in error I believe it should be the responsibility of the Office accepting the collections request to investigate fully the situation and if the allegation is inaccurate to not accept the collection account this would prevent them from having to remove additional fees or start making the reporting office for the account responsible for providing accurate information and charging them the feesIf both account have been taken care of Thank you very muchIf only [redacted] has been taken off then please review [redacted] account as well Final Business Response / [redacted] (4000, 9, 2016/08/05) */ Our office cancelled this account(NBF acct# [redacted] ) back to the client on 06-22-Our office also on 06-23-16, submitted a universal data form (on line submittal) to the credit bureaus to have this account deleted from their filesIf the consumer sees that it has not been removed call our office at 775-267-and we will resubmit
Initial Business Response / [redacted] (1000, 5, 2016/04/01) */ THERE ARE MULTIPLE ACCOUNTS LISTED UNDER THIS CONSUMERS NAME AND ADDRESSTHERE ARE TWO ACCOUNTS THAT ARE CURRENTLY ACTIVE IN OUR SYSTEM ONE WITH [redacted] FOR $AND ONE FOR [redacted] FOR $AND ONE FOR [redacted] FOR $THE TOTAL OF BOTH ACCOUNTS IS $OUR NOTES SHOW THAT THE CONSUMER, IN THIS CASE, USED FOUL LANGUAGE AND WAS REFUSING TO PAYI HAVE ALSO CODED THE ACCOUNT AS CEASE AND DESIST (CAD) WHICH MEANS OUR OFFICE WILL NOT CONTACT [redacted] THE CONSUMER WILL HAVE TO CONTACT OUR OFFICE IF SHE DESIRES TO RESOLVE THIS MATTER
We are working with the [redacted] 's to get this issue resolved On 2/10/ [redacted] (Bath Fitter) and [redacted] ( [redacted] ) went to the property and removed/replaced some of the plumbing leading from the tub line The ceiling will have to be repaired after remaining open for a short period of time Bath Fitter and the [redacted] 's are aware of this.Thank you, [redacted] 2/15/
Initial Business Response / [redacted] (1000, 5, 2018/04/09) */ We do not purchase debts; our clients assign accounts to us [redacted] had services rendered from one of our medical providers, [redacted] My office received a dispute from [redacted] on June 30, 2014, in which he requested validation of the debt as well as all further communication be completed through the mailSince our client is a medical provider, we had [redacted] provide [redacted] with an itemized statement, per HIPAAThe time allotted to collect on this debt has expiredMy office submitted universal deletions, through E-Oscar, on January 30, and February 26, Due to the full file regulation, the credit bureaus were updated in totalityOn April 3, 2018, we again submitted another universal deletion and coded the account to omit credit reporting
Initial Business Response / [redacted] (1000, 5, 2017/08/10) */ I have reviewed [redacted] complaint and reached out to our client [redacted] [redacted] provided [redacted] with medical equipmentWhen [redacted] reached out to Key and explained his situation, my client offered him a payment plan of $per month [redacted] last payment was received on August 2, [redacted] moved from the area and took the equipment with himHe failed to return the device to my client as such the outstanding balance is dueThis will remain on his credit until the account is paid in full [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) From the spring of till July 2016( which was the first I heard from them since the spring of 2013) I told [redacted] at least times early on in and when they called back in July that they could have the equipment back I didn't move until the end of and it was after they refused to take back equipment[redacted] didn't want the equipment back because then they could not continue to bill Medicare for yearsI paid them one payment in august because the years was up in December and I thought they wanted from august to December but when they went back to January I told them I never agreed with thatAnd finally if I told them early on in I could not afford to pay a monthly fee and I told them also they could have the equipment back and at that time they said not to worry and I never heard from them again until July six months before the years was upWhen I found out they wanted me to pay back from January I said that was not what we agreed to and I told them again they could have the equipment back months before I movedThey refused to take the equipment back simply because they wanted Medicare to pay them for full yearsWhy did they wait so long and half years without any payments from me before they contacted me if I was supposed to be making monthly paymentsIf someone didn't make any payments for and half years why didn't they try to collect then? Why not come and get the equipment? I was still in the areaIt is obvious they wanted Medicare to pay them for years for the equipment
Initial Business Response / [redacted] (1000, 5, 2018/02/06) */ Our client assigned the account on May 10, A validation notice was mailed on May 11, with no return mailMy office received three payments July, August and September of $eachNovember 16, one of my collectors left a message for a return callNovember 30, 2017, [redacted] returned the call and stated she made payments in May and June that went uncashedMy office did not receive those checks [redacted] sent in a payment on December 27, 2017, for the principal balance [redacted] did not call to verify the balanceOn February 1, [redacted] telephone and spoke with our Collection Manager who informed her about interest [redacted] paid the amount owing [redacted] had only one account with this office, the account number did not changeThe account is now paid and full, this matter is closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did ask for a Payoff balance in November which I made payment ofI also still have an outstanding payment of $that was mailed to you November 30th that has not been cashed Your Company charges interest on collection balances and reports to credit agency's monthlyNational Business Factors is a collection agency that does not work with customers, looses payments and threatens credit destructionI paid my billCould you imagine what it would be like if someone could not make your payment plans? [redacted] and [redacted] you do not work with customersYou take advantage of lower income clients and threaten themI have made contact with the Hospital in QuestionThis matter is not closed for me as long you are in businessI will talk to any person that will share their experience with your companyYou are a predatory company As of February your reporting to Credit agency's that I have an unpaid balance of $which you state was owing and Interest on the accountThe Hospital wrote off the centsWhen you called me in February I was shocked that it was not paid in fullBut as I inquirered about the balance it kept going upWhen I asked asked how it had not been paid when I asked for the Payoff in November I was told by [redacted] I didn't ask for it, I did When I went to the Hospital to complain you told them you had charged me $When I complained to the Hospital it went back to $and yet you reported $for years on my credit To Sum upNational Business Factors does not provide monthly statements, they do not provide payoff balances, they do not tell you they are charging you interest on the balance of your account nor do they provide what that interest rate is and if you can not make their payment demands they threaten credit destruction People should know whom and what kind of business National Business Factors is [redacted] and ***, for me this matter will never be closed Final Business Response / [redacted] (4000, 9, 2018/02/07) */ It is not our practice to mail monthly statements on collection accountsWe send validation notices that list principal and interestIf a debtor asks, we will provide a statement showing the accounts with principal and interestUnder federal procedure, a negative mark is not placed on credit for daysWe do not threaten credit destructionOur collectors inform all debtors who call the amount of the principal and the amount of interest that is owedAs a courtesy to [redacted] , we will be deleting this account from the credit bureaus
Concerning complaint # [redacted] Ms [redacted] has a difficult time differentiating between a maintenance issue and a warranty issue [redacted] has resiliconed her unit multiple times due to the fact that she does not maintain it properly.Ms [redacted] has refused to pay for repair work performed at her property She scheduled the repair, told the technician that she agreed to the rate and would pay him upon completionAfter the repair was completed she then refused to pay.The most recent dealings with Ms [redacted] have proved to be difficult once again Not only does she complain about the rate, she doesn't keep her appointments On 10/we had a repair scheduled The technician arrived on time, Ms [redacted] was not home He called her, she said that she would be home in about fifteen minutes He waited for forty-five minutesShe never showed, he left.The rates of repair work varies greatly from job to jobIn general, [redacted] does not require payment in advance but in this case it is justified[redacted] honors our warranty Ms [redacted] has a maintenance issue due to negligence which is not covered by the warranty
Initial Business Response / [redacted] (1000, 5, 2016/06/07) */ Contact Name and Title: [redacted] , OPERATIONS Contact Phone: 775-267-6000 Contact Email: [redacted] NBF HAS REVIEWED THE ACCOUNT IN QUESTION. OUR RECORDS SHOW THAT THE ACCT NBF [redacted] WAS PAID IN FULL ON 28 aPRIL 2016, OUR RECORD... SHOWS A 0 BALANCE. HOWEVER TO GET THIS SOLVED WE HAVE TAKEN THE ACTION TO HAVE IT COMPLETELY REMOVED FROM THE CREDIT BUREASU. THIS IS DONE ON LINE AND SHOULD BE REMOVED WITHIN 30 DAYS.
Initial Business Response / [redacted] (1000, 5, 2018/02/28) */ In reviewing [redacted] account we discovered there was an additional automatic payment debiting his credit card account. We do take issue with his accusing NBF of predatory and immoral business practices. This was a single error and... was not made with malicious or fraudulent intention. It was simply human error. These errors types can happen within any business. Our accounting department took immediate action (yesterday February 26, 2018 to refund the $65.00 to [redacted] ) upon discovering this. It must be noted that when [redacted] called yesterday morning, our accounting department had already requested a refund be issued back to him. We expect the refund to post to his bank account on February 28, 2018 but we do not control the timing of his banks posting procedure. To further show no malicious intent, I have requested a universal deletion with the credit bureaus. It is regretful a human error was made to [redacted] account but I can assure him that this is not how we operate our business. Perhaps [redacted] could have asked for a supervisor to handle his issue instead of accusing NBF of operating a predatory business. Initial Consumer Rebuttal / [redacted] (2000, 7, 2018/02/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The payment in question has been credited to my checking account. I did have my bank issue a new debit card in response to this transaction. Please report this company if more transactions of this nature are prevalent. I did not choose to do business with this company. They purchased my debt, and proceeded to overcharge my account.
Initial Business Response / [redacted] (1000, 5, 2017/01/11) */ Contact Name and Title: Operations Manager Contact Phone: ***-***- [redacted] Contact Email: ***@ [redacted] [redacted] Our office on 01-10-sent a CValidation Notice to the consumer's address of recordWe received no mail returnOn 03-23-we telephoned the consumer and left a messageWe received no call from the consumer at that timeThe consumer on 01-09-called our office requesting a statementWe mailed the consumer an itemized statement on 01-10- The consumer owes the principal amount plus interest a total amount of $as of the date of this response Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive any communication and the phone number you have on file was not correct, so I was never contacted by phoneThis was verified by the rep that I contactedI should not have to pay extra due to an error made by the reporting agencyIf I knew this went to collections I would have paid at the time I was contacted Final Business Response / [redacted] (4000, 9, 2017/01/13) */ CONSUMER HAS CONTACTED OUR OFFICE AND WAS GIVEN THE OPPORTUNITY TO PAY THE DEBT WITH THE CONDITION THAT WE WOULD REMOVE FROM CREDIT BUREAU REPORTSTHAT OFFER IS STILL IN PLACE Final Consumer Response / [redacted] (4200, 11, 2017/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated before I was never successfully contacted as you did not have my correct phone number, this is not my fault nor my problemI will pay the original debt of $and it will then come off my creditThis debt will not make money for your office so you should be able to approve this offerThanks!
Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Contact Name and Title: [redacted] Chief of Op Contact Phone: [redacted] Contact Email: [redacted] Our office has reviewed this complaintThe consumer resides in a closed state and the account is passed the statute of limitations for that stateNBF has submitted a Universal Data Form (on-line submittal) on January 2016, to remove this account from the three major credit bureaus, [redacted] ***, [redacted] and [redacted] This should be removed within days Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (3000, 12, 2016/02/23) */ it has been days and this company has not followed through with the resolution that was agreed upon Final Business Response / [redacted] (4000, 14, 2016/02/23) */ NBF has responded to the consumers complaint and has removed the items on his/her credit reportsNo further action is required at this time from NBF
Initial Business Response / [redacted] (1000, 5, 2017/11/03) */ [redacted] failed to provide any account number, or last four digits of social security to identify the accounts to investigate his complaintIf [redacted] could provide either an account number or the last four of his social security number, then I will be able to look into his complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will provide the last of my social security they are [redacted] Final Business Response / [redacted] (4000, 9, 2017/11/08) */ These accounts in total were assigned from [redacted] and [redacted] Our clients prior to assignment sent several notices and attempted to contact [redacted] who failed to respondIn addition to billing notice, our clients attempted to verify eligibility with Nevada Medicaid to no avail [redacted] also failed to respond to our attempts as wellThese debts are his responsibilityIf [redacted] would like to discuss this matter, he may do so by calling our Collection Manager Kay Green at 775-267- Final Consumer Response / [redacted] (4200, 11, 2017/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are several accounts against my credit that either do not belong to me or should have been paid by my insurance and there are several different accounts an they are all from one medical facility and this one credit collection agency and some are different accounts but same date or billing amount