Brothers' Furniture Warehouse

Initial Business Response / [redacted] (1000, 5, 2015/06/13) */ Contact Name and Title: [redacted] / owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com On May/20/2015, Mr [redacted] and his wife came to our store to purchase the Sofa bedThe style is called MalibuMost of our Sofa sets on the floor are made in the U.S.A so customers can choose difference fabrics color and prices can be same or higher depend on the grade of the fabricsAfter spending more than 30' to look on the fabric swatches, they could not find the right color to match there curtains which they brought to compare the colorWhile they were walking around the showroom and they saw the fabric color on the Sofa is named MiaimiThey decided to order that fabric color for the Malibu StyleTo be sure, when we wrote the order we decided to write " The Sofa Bed in Malibu Style with color of Miaimi Style(Please see attachments for copy of the invoice and the pictures of the Malibu Style and Miaimi Style)On May/30/2015, Mr [redacted] and his wife came to the store and blamed us made the wrong orderAfter proved them all the order was not wrong, the Miaimi Sofa is still on the floor with the same color that they asked to orderThey said that we took out the Miaimi Sofa which the color they wanted and put on the floor difference colorThey yelled in our store when we had another customersIn conclusion, we think that we did not anything wrongWe ordered exactly what we wrote on the InvoiceWe have no problem to provide our original invoice to prove that the Miaimi Sofa is always the same color since we have on the floor(please see attachment for the invoice that we ordered for our floor)Thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) No we do not accept this reponse because we fully paid it in cash and they are the ones that made the mistake and we would like our money backAlso the couch hasnt been use at allWe will be waiting for their response

Initial Business Response /* (1000, 8, 2015/05/18) */
Hi Ms***,
I think it was a misunderstanding between us and customersCustomers knew that the sofa and love seat were no longer under manufacture warranty and we agreed that customers will drop off the sofa and love seat to our store and
we will try the best we can to repair the problem at our warehousePlease email me at ***@yahoo.com or call me at my cell (XXX) XXX-XXXX if any questions
Thank you
*** ***
Initial Consumer Rebuttal /* (3000, 10, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called *** later on that day as to why he won't send a driver over to the house & simply look at the crappy couch, he's like "no point to send driver out, and he'll have to assess the defect", so he'll charge money for coming out, and it's simply a waste of timeWhen asked why I can't just deliver to the closest location to where I live, he said "they're not same owners", but they advertise they're all brothers from the same family with locations across the Bay Area; hence, the company nameI advised him now I have to be the one to waste more time & money to rent a truck big enough to bring the sofa & loveseat over to either *** locations (SSF or *** City), as he suggestedHe told me to call him before I arrive; otherwise, he has no drivers on-hand to take defective sofa & loveseat to the warehouse, especially on Memorial Day weekendExtremely frustrating for an already unfortunate situation
Final Business Response /* (4000, 17, 2015/08/10) */
Hi *** ***,
Thanks for returning my messageAs I mentioned before, the Living Room set was no longer under warrantyHowever, we offered customers to try to repair at our warehouse with no costCustomers did not want to pay for transportation service that's why they have to bring to usI asked them to contact me because I'm the one who take care their problemThey wanted to bring to me on Saturday and I told them I'm not working in SoSan Francisco store on that day and they have to bring to *** city store for that day
In conclusion, I don't mind to help customers; however, when they talked with me on the phone was completely difference story when they wrote on the Complaint letterThey were completely lying about the storyWe decided not to take care the problem anymore because the living room set were not under manufacture warrantyWe would like Revdex.com close the case
Thanks
*** ***
Brothers' Furniture
Final Consumer Response /* (4200, 19, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Now, they're calling customers liars when they won't fix defective furniture, stupid warranty or not, they're using the warranty as an excuse, but we all know there are exceptions to the rule & nobody should suffer with defective furnitureWhen they said they would take a look at it, but wants customer to haul furniture out to them not paying for mileage and reimbursement & now they changed their mindsWho's lying now? I'm not playing the he said, she said game, we're all grown-ups hereCustomers are always right, and no company in any kind of business should EVER inconvenience their customers & demand they bring defective parts to their said stores outside XX-XXX mile radius, are they paying for mileage or reimbursement? Word will get out they're bad business owners and dupe their customers working with manufacturers who make lousy poor quality stuff that falls apart in exactly year, how convenient, in exactly days things fall apart, so they can use the warranty excuseFurniture should last a lifetime, but days maybe sooner is ridiculous, and they don't even own up to their wrongdoings is completely out of characterIt's about integrity - BROTHERS Furniture has no integrity! It's bad practice if they're in the business of quality furnitureDefamation & slander are serious allegations, so I will see them in COURT for calling customers liarsI wish nobody ever has to go through an ordeal I went through, poor quality furniture and bad business practicesThey're cheap, didn't want to pay for transportation while making customers' lives harder putting more hardships on them to transport such huge furniture out to South Bay when the pieces are broken, making them run around like taxi with huge couch & loveseat (*** City, SSF) who does that? Who even has time for that and the owner won't even be at the appropriate stores to meet me! Extremely unhappy customer, will take this to next level, as defamation is serious & harmfulThey never apologized & called back, but I'm the reaching out, and nothing gets returned until I go the Revdex.com routeI will make sure no customer will have to suffer from this, time is money, and to go through is unfortunate, but they're not honest with furniture making and needs to be stopped for making unethical furniture manufacturing

Initial Business Response /* (1000, 5, 2015/06/13) */
Contact Name and Title: *** ***/ owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
On May/20/2015, Mr*** and his wife came to our store to purchase the Sofa bedThe style is called MalibuMost of our Sofa sets on
the floor are made in the U.S.A so customers can choose difference fabrics color and prices can be same or higher depend on the grade of the fabricsAfter spending more than 30' to look on the fabric swatches, they could not find the right color to match there curtains which they brought to compare the colorWhile they were walking around the showroom and they saw the fabric color on the Sofa is named MiaimiThey decided to order that fabric color for the Malibu StyleTo be sure, when we wrote the order we decided to write " The Sofa Bed in Malibu Style with color of Miaimi Style(Please see attachments for copy of the invoice and the pictures of the Malibu Style and Miaimi Style)On May/30/2015, Mr*** and his wife came to the store and blamed us made the wrong orderAfter proved them all the order was not wrong, the Miaimi Sofa is still on the floor with the same color that they asked to orderThey said that we took out the Miaimi Sofa which the color they wanted and put on the floor difference colorThey yelled in our store when we had another customersIn conclusion, we think that we did not anything wrongWe ordered exactly what we wrote on the InvoiceWe have no problem to provide our original invoice to prove that the Miaimi Sofa is always the same color since we have on the floor(please see attachment for the invoice that we ordered for our floor)Thanks
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No we do not accept this reponse because we fully paid it in cash and they are the ones that made the mistake and we would like our money backAlso the couch hasnt been use at allWe will be waiting for their response