Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Contact Name and Title: ***/Operations Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @brouwerbrothers.com In response to the complaint: Brouwer Brothers has been in business for Years providing a professional serviceWe did know all of the building codes,having passed all of our inspections in order for the home owner to gain occupancy.We are still in great standings with the village building departmentThe crawl space was not a part of the contracted work,from the start of the project there was standing water in the crawl spaceOur contract was to build the client a new home which we did ; not to fix the crawl space water issuesThere are countless other homes in this particular neighborhood which have standing water in their crawl space Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response to Brouwer Brothers Statement.We never received a formal contract that we know ofJust the paperwork from the insurance company.On the costs of everything because we looked though all our paperworkThe insurance company.American Family has no copy of the contract nor does the mortgage companyCiti mortgageNo one seems to know anything about the original contractWe have made numerous attempts trying to locate the original contractAs far as damage caused by Brouwer Brothers goes We feel they are responsible for these damages which are as followOur brand new gas dryer was damaged by a Brouwer Brothers employeeThe dryer was damaged by one of there workersThe brand new dryer was dentedThere was bran new plumbing installed from the house to the streetThe crawl space was also insulatedAnd also visqueen was installed because of the plumbing that was installed because the crawl space was not sealedWe believe the plumbing from the house to the street was not sealedWe have pictures of before and after of the crawl spaceWe have other unresolved problems still pending from this company still ! Final Business Response / [redacted] (4000, 9, 2014/10/01) */ We have submitted a Signed copy of the Contract as well as a Signed copy of the Certificate of Completion of Repairs Final Consumer Response / [redacted] (4200, 11, 2014/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was a lot of things that were not in the contractcalled freebiesLike the new plumbing that they installedThe clean out in front of the house .Replacing all the main plumbing to the street ' But how quickly we found out about Brouwer Brothers freebiesWe where charged for all of these freebies and many others we still have several repairs that need to be repaired by this companyAs per the contract for the rebuild of this house some or most of the paper work processed was signed not by the legal mortgage holder Which not makes the paper work legal and bindingMost of the contract was processed that wayThe contract was signed under pretenses And because of these conditions we cannot accept there proposal
Jerry did a great job cleaning our carpets We had several areas of carpet that had not been cleaned for many years Jerry made them look like the day it was installed He was able to erase several stains that had been in the carpets for years
I would highly recommend Brouwer Brothers and Jerry We couldn't have been more pleased
Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: ***/Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@brouwerbrothers.com
In response to the complaint: Brouwer Brothers has been in business for Years providing a professional serviceWe did
know all of the building codes,having passed all of our inspections in order for the home owner to gain occupancy.We are still in great standings with the village building departmentThe crawl space was not a part of the contracted work,from the start of the project there was standing water in the crawl spaceOur contract was to build the client a new home which we did ; not to fix the crawl space water issuesThere are countless other homes in this particular neighborhood which have standing water in their crawl space
Initial Consumer Rebuttal /* (3000, 7, 2014/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Brouwer Brothers Statement.We never received a formal contract that we know ofJust the paperwork from the insurance company.On the costs of everything because we looked though all our paperworkThe insurance company.American Family has no copy of the contract nor does the mortgage companyCiti mortgageNo one seems to know anything about the original contractWe have made numerous attempts trying to locate the original contractAs far as damage caused by Brouwer Brothers goes We feel they are responsible for these damages which are as followOur brand new gas dryer was damaged by a Brouwer Brothers employeeThe dryer was damaged by one of there workersThe brand new dryer was dentedThere was bran new plumbing installed from the house to the streetThe crawl space was also insulatedAnd also visqueen was installed because of the plumbing that was installed because the crawl space was not sealedWe believe the plumbing from the house to the street was not sealedWe have pictures of before and after of the crawl spaceWe have other unresolved problems still pending from this company still !
Final Business Response /* (4000, 9, 2014/10/01) */
We have submitted a Signed copy of the Contract as well as a Signed copy of the Certificate of Completion of Repairs
Final Consumer Response /* (4200, 11, 2014/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a lot of things that were not in the contractcalled freebiesLike the new plumbing that they installedThe clean out in front of the house .Replacing all the main plumbing to the street ' But how quickly we found out about Brouwer Brothers freebiesWe where charged for all of these freebies and many others we still have several repairs that need to be repaired by this companyAs per the contract for the rebuild of this house some or most of the paper work processed was signed not by the legal mortgage holder Which not makes the paper work legal and bindingMost of the contract was processed that wayThe contract was signed under pretenses And because of these conditions we cannot accept there proposal
Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: [redacted]/Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@brouwerbrothers.com
In response to the complaint: Brouwer Brothers has been in business for 46 Years providing a professional service. We...
did know all of the building codes,having passed all of our inspections in order for the home owner to gain occupancy.We are still in great standings with the village building department. The crawl space was not a part of the contracted work,from the start of the project there was standing water in the crawl space. Our contract was to build the client a new home which we did ; not to fix the crawl space water issues. There are countless other homes in this particular neighborhood which have standing water in their crawl space.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Brouwer Brothers Statement.We never received a formal contract that we know of. Just the paperwork from the insurance company.On the costs of everything because we looked though all our paperwork. The insurance company.American Family has no copy of the contract nor does the mortgage company. Citi mortgage. No one seems to know anything about the original contract. We have made numerous attempts trying to locate the original contract. As far as damage caused by Brouwer Brothers goes . We feel they are responsible for these damages which are as follow. Our brand new gas dryer was damaged by a Brouwer Brothers employee. The dryer was damaged by one of there workers. The brand new dryer was dented. There was bran new plumbing installed from the house to the street. The crawl space was also insulated. And also visqueen was installed because of the plumbing that was installed because the crawl space was not sealed. We believe the plumbing from the house to the street was not sealed. We have pictures of before and after of the crawl space. We have other unresolved problems still pending from this company still !
Final Business Response /* (4000, 9, 2014/10/01) */
We have submitted a Signed copy of the Contract as well as a Signed copy of the Certificate of Completion of Repairs
Final Consumer Response /* (4200, 11, 2014/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a lot of things that were not in the contract. called freebies. Like the new plumbing that they installed. The clean out in front of the house .Replacing all the main plumbing to the street ' But how quickly we found out about Brouwer Brothers freebies. We where charged for all of these freebies and many others . we still have several repairs that need to be repaired by this company. As per the contract for the rebuild of this house some or most of the paper work processed was signed not by the legal mortgage . holder Which not makes the paper work legal and binding. Most of the contract was processed that way. The contract was signed under false pretenses And because of these conditions we cannot accept there proposal
Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Contact Name and Title: ***/Operations Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @brouwerbrothers.com In response to the complaint: Brouwer Brothers has been in business for Years providing a professional serviceWe did know all of the building codes,having passed all of our inspections in order for the home owner to gain occupancy.We are still in great standings with the village building departmentThe crawl space was not a part of the contracted work,from the start of the project there was standing water in the crawl spaceOur contract was to build the client a new home which we did ; not to fix the crawl space water issuesThere are countless other homes in this particular neighborhood which have standing water in their crawl space Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response to Brouwer Brothers Statement.We never received a formal contract that we know ofJust the paperwork from the insurance company.On the costs of everything because we looked though all our paperworkThe insurance company.American Family has no copy of the contract nor does the mortgage companyCiti mortgageNo one seems to know anything about the original contractWe have made numerous attempts trying to locate the original contractAs far as damage caused by Brouwer Brothers goes We feel they are responsible for these damages which are as followOur brand new gas dryer was damaged by a Brouwer Brothers employeeThe dryer was damaged by one of there workersThe brand new dryer was dentedThere was bran new plumbing installed from the house to the streetThe crawl space was also insulatedAnd also visqueen was installed because of the plumbing that was installed because the crawl space was not sealedWe believe the plumbing from the house to the street was not sealedWe have pictures of before and after of the crawl spaceWe have other unresolved problems still pending from this company still ! Final Business Response / [redacted] (4000, 9, 2014/10/01) */ We have submitted a Signed copy of the Contract as well as a Signed copy of the Certificate of Completion of Repairs Final Consumer Response / [redacted] (4200, 11, 2014/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was a lot of things that were not in the contractcalled freebiesLike the new plumbing that they installedThe clean out in front of the house .Replacing all the main plumbing to the street ' But how quickly we found out about Brouwer Brothers freebiesWe where charged for all of these freebies and many others we still have several repairs that need to be repaired by this companyAs per the contract for the rebuild of this house some or most of the paper work processed was signed not by the legal mortgage holder Which not makes the paper work legal and bindingMost of the contract was processed that wayThe contract was signed under pretenses And because of these conditions we cannot accept there proposal
Jerry did a great job cleaning our carpets We had several areas of carpet that had not been cleaned for many years Jerry made them look like the day it was installed He was able to erase several stains that had been in the carpets for years
I would highly recommend Brouwer Brothers and Jerry We couldn't have been more pleased
Jerry S was very courteous and did a thorough, professional job
Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: ***/Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@brouwerbrothers.com
In response to the complaint: Brouwer Brothers has been in business for Years providing a professional serviceWe did
know all of the building codes,having passed all of our inspections in order for the home owner to gain occupancy.We are still in great standings with the village building departmentThe crawl space was not a part of the contracted work,from the start of the project there was standing water in the crawl spaceOur contract was to build the client a new home which we did ; not to fix the crawl space water issuesThere are countless other homes in this particular neighborhood which have standing water in their crawl space
Initial Consumer Rebuttal /* (3000, 7, 2014/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Brouwer Brothers Statement.We never received a formal contract that we know ofJust the paperwork from the insurance company.On the costs of everything because we looked though all our paperworkThe insurance company.American Family has no copy of the contract nor does the mortgage companyCiti mortgageNo one seems to know anything about the original contractWe have made numerous attempts trying to locate the original contractAs far as damage caused by Brouwer Brothers goes We feel they are responsible for these damages which are as followOur brand new gas dryer was damaged by a Brouwer Brothers employeeThe dryer was damaged by one of there workersThe brand new dryer was dentedThere was bran new plumbing installed from the house to the streetThe crawl space was also insulatedAnd also visqueen was installed because of the plumbing that was installed because the crawl space was not sealedWe believe the plumbing from the house to the street was not sealedWe have pictures of before and after of the crawl spaceWe have other unresolved problems still pending from this company still !
Final Business Response /* (4000, 9, 2014/10/01) */
We have submitted a Signed copy of the Contract as well as a Signed copy of the Certificate of Completion of Repairs
Final Consumer Response /* (4200, 11, 2014/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a lot of things that were not in the contractcalled freebiesLike the new plumbing that they installedThe clean out in front of the house .Replacing all the main plumbing to the street ' But how quickly we found out about Brouwer Brothers freebiesWe where charged for all of these freebies and many others we still have several repairs that need to be repaired by this companyAs per the contract for the rebuild of this house some or most of the paper work processed was signed not by the legal mortgage holder Which not makes the paper work legal and bindingMost of the contract was processed that wayThe contract was signed under pretenses And because of these conditions we cannot accept there proposal
Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: [redacted]/Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@brouwerbrothers.com
In response to the complaint: Brouwer Brothers has been in business for 46 Years providing a professional service. We...
did know all of the building codes,having passed all of our inspections in order for the home owner to gain occupancy.We are still in great standings with the village building department. The crawl space was not a part of the contracted work,from the start of the project there was standing water in the crawl space. Our contract was to build the client a new home which we did ; not to fix the crawl space water issues. There are countless other homes in this particular neighborhood which have standing water in their crawl space.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Brouwer Brothers Statement.We never received a formal contract that we know of. Just the paperwork from the insurance company.On the costs of everything because we looked though all our paperwork. The insurance company.American Family has no copy of the contract nor does the mortgage company. Citi mortgage. No one seems to know anything about the original contract. We have made numerous attempts trying to locate the original contract. As far as damage caused by Brouwer Brothers goes . We feel they are responsible for these damages which are as follow. Our brand new gas dryer was damaged by a Brouwer Brothers employee. The dryer was damaged by one of there workers. The brand new dryer was dented. There was bran new plumbing installed from the house to the street. The crawl space was also insulated. And also visqueen was installed because of the plumbing that was installed because the crawl space was not sealed. We believe the plumbing from the house to the street was not sealed. We have pictures of before and after of the crawl space. We have other unresolved problems still pending from this company still !
Final Business Response /* (4000, 9, 2014/10/01) */
We have submitted a Signed copy of the Contract as well as a Signed copy of the Certificate of Completion of Repairs
Final Consumer Response /* (4200, 11, 2014/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was a lot of things that were not in the contract. called freebies. Like the new plumbing that they installed. The clean out in front of the house .Replacing all the main plumbing to the street ' But how quickly we found out about Brouwer Brothers freebies. We where charged for all of these freebies and many others . we still have several repairs that need to be repaired by this company. As per the contract for the rebuild of this house some or most of the paper work processed was signed not by the legal mortgage . holder Which not makes the paper work legal and binding. Most of the contract was processed that way. The contract was signed under false pretenses And because of these conditions we cannot accept there proposal