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Brow Chica Brow Bar

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Thank you for bringing this to my attention! I have thoroughly researched the incident and here are my findings:The link is reflected in attachments & shows her appointment history. Booker (our booking software company rep) states client DID cancel at 1:36pm her scheduled appts started at 2:00pm...

(6-24-16 Sears location). So her account was alerted for cancellation/no show but was never charged (because we manually have to do so) The order is still open and cc is there to manually charge. Accounts are only alerted for no show/cancellation but we have to manually charge them. If the cancellation is within an hr of the scheduled appt their account is alerted but not charged until we click the "charge now" tab, which coincidentally was never done. In addition, we have searched and have NO emails from Miss [redacted], which concerns me because she stated in her complaint that we "don't respond within 48 hours".We send explicit instructions in confirmation emails each time someone books online. She clearly received them and followed them because she cancelled her own appointment. We see 200+ clients each day across our 3 locations, most of whom book appointments online. We rarely have complaints about our cancellation policy (which needs to be marked "agreed" before the system will allow you to enter credit card info and actually book an appt) Because we see so many clients, having a phone would be an impossible task to manage. We allow our clients to either book online, securing the appointment time with a credit card, or just walk in if they are more comfortable with that option. I have also attached copies of our cancancellation policy/cancellation instructions.After receiving notice from you, I sent a message to Miss [redacted] informing her that she was never charged. I encouraged her to let me know if she could produce a bank/credit card statement that says otherwise. In the meantime she bashed us all over facebook. Disappointing & unfortunate :(
Heather H[redacted]
Owner/BCBB

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Address: 710 N Plankinton Ave, Anchorage, Alaska, United States, 99503

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