Brower Insurance Agency, LLC

Jones Movers, Incuses a reputable repair company that has been in business for over years He isn't an amateur This response is the first I have heard of Ms [redacted] not being happy with any of the repairs I spoke with the repair company yesterday and his labor to look at the dresser that doesn't sit level and make repairs would probably take an hour or less His hourly rate is $75.00, I would be happy to give Ms [redacted] a $refund to use toward a repair company of her choice

Jones Movers, Incis agreeable to pick up anything that wasn't repaired to your satisfaction and have repairs attempted again A half a roll of shrink wrap was paid for and used When moving items to a storage facility the furniture pads are more important them shrink wrap Not everything can be shrink wrapped, it will cause condensation on the furniture Furniture pads would have prevented damaged Please let me know if you are agreeable to have us pick up the piece(s) that you are not happy with and we will try to make this right

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. this is not the first time you've heard of me not being happy with the repairs when in your first response you said I was supposed to get back with you if my dad was going to do it. You knew I was not happy. Also I want to point out that that bedroom suit was NEVER used - it was for decoration only so there wasn't any normal wear and tear or whatever it was you said. I believe you should also reimburse me for the wrap that was supposed to be used that I paid for. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Jones Movers, Incwill reimburse the customer one hour of repair time that our repair company would charge. This would be a reimbursement of $75.00. I am unable to offer anything else at this point and time. I have honestly tried everything that I know to correct this situation and have no more options. We can argue this back and forth for weeks and I don't believe that we will find a solution that is acceptable to both Jones Movers, Incand Ms***. I apologize that she isn't happy, I have tried. I just don't feel that I can do anything additional to correct the situation. Something new comes up with each new email and I just have no new options

Ms*** did spend about $in moving expenses, this however was because she had to move twice. Her first move was January 16, and required items being placed in a self-storage facility. When items are placed in storage they should be protected with disposable
furniture pads in order to protect the furniture. From the information on our bill of lading Ms*** did not purchase disposable furniture pads from Jones Movers and didn’t provide our crew with any furniture pads to protect the furniture.Once the items were placed in the self-storage facility Jones Movers, Inchas no access or control of the goods. We also can’t monitor if anyone has accessed the unit looking for items. We are not saying that Ms*** caused these damages herself, but that it is a possibility that if someone went into the unit to look for something, furniture could have been shifted and without the furniture pads damage would have resulted. The damaged items were discovered during the move out of the self-storage facility on February 25, 2016. I never once waivered over saying I would attempt repairs, even though the furniture had been out of Jones Movers control from January 16, until February 25, 2016. I am positive that another company would have not been as generous.A damage claim form was mailed to Ms*** on February 26, Ms*** signed and dated the claim form on March 2, and returned it regular mailA furniture repair company was asked to contact her about repairs. The gentleman that owns this company has been repairing furniture for years, he has worked as a vendor for Jones Movers for over years and we have never had a complaint about his work. Ms*** could not get her schedule to work with the repair company’s schedule, so Jones Movers, Incarranged to pick up all the damaged items on a Saturday (3/19/16). The crew that picked up her items had her mark all areas with blue tape that she believed Jones Movers, Incdamaged. This was done so that the furniture repairman would not miss anything. The furniture was then brought to our warehouse, where the repairman worked on repairs. We never promised to return anything to its original condition, this would be impossible as the items had marks from just wear and tear that had nothing to do with the items being moved or stored. I find it hard to believe that Ms*** has other damages that she did not “turn in”. She filled out a claim form with what was damaged, had several days in between filling that out and our pick up of the items. If she needed to add something the crew was there to accept what she was claiming as damaged. There was no limit given to her and to what we would accept.The repair company, which has an A rating on Revdex.com, contacted me while he was making repairs to these items and asked me if I wanted to fix everything she had put blue tape on because several of the areas were not moving damage, but damage caused by a dog. I told the repair company if she marked it in blue tape to fix it.The repair company and Jones Movers had the furniture ready for re-delivery to her on March 23, 2016, however, Ms*** couldn’t accept delivery until March 26, 2016, so that was the day that the items were redelivered to her.Ms*** did call after the furniture had been redelivered. She was upset that one of the pieces was sitting lopsided. She was claiming that a piece was put back on in the wrong spot causing the piece to not sit on the floor correctly. The repair company attached the piece back into the original holes that were predrilled for this item. He never drilled any new holes in any of the furniture. I did offer to come back and get this piece and have the repairman look at it again. Ms*** was to get back to me about this as she wanted her father to look at it first. I never heard back from Ms***. Ms*** is also claiming that the original backing to a mirror has been replaced, this is possible if the original piece was in bad shape. This conversation was not going very well as Ms*** was hostile and I did tell her that Jones Movers, Inchad repaired items that we shouldn’t have because some of the damages were caused by a dog. She vehemently denies this and now says that I am calling her a liar. I did not intend for her to think that I was calling her a liar, just that someone with years of experience can tell the difference and that Jones Movers, Incwent above and beyond with the repairs. Also, the repairman had no way of knowing that Ms*** had/has a dogI did also tell Ms*** that the furniture had not been destroyed or damaged beyond repair and that she was still able to enjoy her furniture. I also didn’t mean this as an insult, I was trying to get Ms*** to see that the areas that she marked had been repaired and that the furniture wasn’t lost to her and that the repairs put the furniture back into the condition they were in prior to her moves.I did deny any coverage for the stereo that she is claiming as damaged. Our bill of lading does state that electrical equipment is not covered. Jones Movers, Inchas no way of knowing if the piece of electrical equipment worked prior to the move. In addition, this stereo was not packed in a box, so the client had the crew ship it, store it and ship it again with no packing material to protect it. We do not cover items that should have been packed and were not. Ms*** did sign a bill of lading for each move and for the pickup of damaged items and the return of damaged items, even though she claims she didn’t in the complaint.The repair company that repaired her items has stated to me that the repairs he made has in no way ruined or devalued her furniture. Unless Ms*** would like me to pick up the one item that is sitting wrong and have the repair company look at it, Jones Movers, Incfeels that we have done everything we can to satisfy this client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Jones Movers were the only people in my storage unit - when they put my things in storage on January 16, 2016 and when they moved it out on February 25, 2016.  I had major surgery and wasn't able to lift ANYTHING.  Their own employees that moved my things out of storage said it was their fault and like I said, pointed damages out to me.  Also, I paid for Jones Movers to wrap my stuff which obviously wasn't done.  I told their employees I did not feel comfortable signing anything and they informed me I was only signing that I received my things - it had nothing to do with any damages.  The reason I didn't put everything on the claim form is because the antique bedroom furniture and the chair they claim my dog damaged (which their movers that picked up the furniture sure did know I had a dog) were the most important to me and that I cannot ever replace.  These things are very sentimental to me (which I know doesn't matter to anyone except me) but the point is, they damaged my things that I paid them to wrap (which they did not) and did not repair them properly.  And, any one that is a little familiar with antiques, knows that when they don't have the original pieces, the furniture is devalued.
Regards,
[redacted]

Jones Movers, Inc. is agreeable to pick up anything that wasn't repaired to your satisfaction and have repairs attempted again.  A half a roll of shrink wrap was paid for and used.  When moving items to a storage facility the furniture pads are more important them shrink wrap.  Not everything can be shrink wrapped, it will cause condensation on the furniture.  Furniture pads would have prevented damaged.  Please let me know if you are agreeable to have us pick up the piece(s) that you are not happy with and we will try to make this right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have the print out from the storage facility that shows no one entered my storage unit from January 16, 2016 (when Jones Movers put my belongings in storage) until February 25, 2016 when I hired Jones Movers to move my belongings to my new house.  With the attitude I have gotten from Jones Movers and them calling me a liar and their repair person saying my dog did the damage, I certainly don't trust for them to take anything of mine again.  If their furniture repairman cannot even tell he put the the piece back on the dresser incorrectly and that it is sitting lopsided, why would I give them another chance?  Also, why would I give them another chance when they didn't even tell me they lost an original piece to the vanity?  Their own employee told them he brought the piece to the shop and they lost it or can't find it.  They tried to hide that fact and put a regular unstained 2x4 on it drilling new holes and didn't even tell me!!!!  That should have been my choice as to how I wanted to fix it since they lost the original piece but instead they tried to hide it.  I got the most expensive storage unit that was climate controlled so that my belongings would be safe.  Bottom line is they didn't do what they said they would do.  They were hired and paid to shrink wrap my furniture and they did not.  They were given an opportunity to fix the items and they did not.  They didn't even fix one piece of furniture they took to repair correctly.  In fact, out of the 5 pieces of furniture they did take to repair, NONE were repaired correctly. They did absolutely nothing to the trunk or the bed rails.  The dresser is lopsided.  They lost an original piece to the vanity.  And on the chair they said my dog damaged looks like something an amateur did.  Not happy at all.  I feel like I tried to resolve this issue and gave them an opportunity to repair the furniture and they did not.  At this point, I do not trust they will fix anything correctly and fear they will do further damage to my things.
Regards,
[redacted]

Jones Movers, Inc. uses a reputable repair company that has been in business for over 25 years.  He isn't an amateur.  This response is the first I have heard of Ms. [redacted] not being happy with any of the repairs.  I spoke with the repair company yesterday and his labor to look at the dresser that doesn't sit level and make repairs would probably take an hour or less.  His hourly rate is $75.00, I would be happy to give Ms. [redacted] a $75.00 refund to use toward a repair company of her choice....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. this is not the first time you've heard of me not being happy with the repairs when in your first response you said I was supposed to get back with you if my dad was going to do it.  You knew I was not happy.  Also I want to point out that that bedroom suit was NEVER used - it was for decoration only so there wasn't any normal wear and tear or whatever it was you said.  I believe you should also reimburse me for the wrap that was supposed to be used that I paid for. 
Regards,
[redacted]