Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If [redacted] would have accepted or returned any of my telephone calls, she would have been aware how upset I was with having pallets of construction blocks in my yard and a foot long dumpster in my driveway for three months waiting for the completion of a 2-week projectI believe both [redacted] and I wish we had the present crew working on the project from the beginning With weather permitting, I believe the retaining wall can be completed in two weeks and restoration of the drainage ditch and yard can startWith the retaining wall completed and the ditch and yard restored, I would consider the complaint resolved Regards, [redacted]
I am considering this a learning experience and passing it along to anyone who will consider the followingWhen dealing with Arcadia Nursery/Brower Jacques Design, Inclocated near Greenfield Indiana, Let the buyer bewareLet me be clear that I fully accept my responsibility in our situation and will use the lessons learned when dealing with any design professional/contractor in the future We recently removed an above-ground swimming pool and decided to convert the area into a paver style patio that incorporates a stone fire pitWe decided to try to support local vendors and approached Arcadia Nursery/Brower Jacques Design to get ideas and see what they had available in their overstock areaThey showed us several types and styles of pavers and even came to our home to offer ideas and measure the area that we were renovatingAfter narrowing down ideas for the area they indicated that they would work with us cost wise and gave a quote that was within our price rangeAfterward, my wife went to their site and looked more closely at the stock and met with the ownerMy wife was shown what was indicated by the owner, pavers that would work for our areaWe took this to mean that there was sufficient stock to do the area in questionAfter all, they had come out to measure the areaWe were also shown a fire pit that had been used in a display and they indicated that they would sell it to us for their wholesale costI did not recall hearing the cost quote for the fire pitWe had the agreed upon stock delivered and this is when things began to change The amount of the stock seemed to be lacking and after I measured each size of block and did a complete inventory of what was delivered I discovered that there was not enough to do the affected areaAlso, the fire pit was complete with the exception of the cap stones as they were of a different quantity and configurationThey worked with us to try to rectify the capstones but some of the type and size were in fact missing and other stock had to be modified to finish out the fire pitThis was acceptable to usUpon receiving the first invoice for the material, only the pavers were listed as a lump sum and were at the rate used to figure the area in questionI called and they claimed that the amount they said was for what they had in stock, not necessarily, enough to do what was requiredThis caused confusion between what was meant by “this will work for your patio area” as the stock delivered only covered 2/3’s of the area needing to be doneWhen I called to clarify the difference I was treated as if I were going to try to withhold paymentI was notThen we were informed that the first invoice was indeed incorrect as it did not include the cost of the fire pit and that a second invoice would be sent and that payment was due immediatelyUpon receiving the second invoice, we noted that the so-called wholesale cost of the fire pit was nearly $We have since learned that we could have purchased this particular fire pit kit for $retailTo make matters more stressful, we started receiving daily calls regarding when we would be making payment on the invoiceWhen we inquired as to using a widely accepted credit card for payment we were informed that the purchase percentage fee that the card issuer charges would be added to our billThis was not built into their billing rate on the original or the so-called corrected invoice If you are considering using Arcadia Nursery/Brower Jacques Design Incfor your landscaping project make sure you get all labor and material quotes in writing and note all inclusions or exclusions Make sure that you are fully aware of how much material is delivered to your project site and that it matches what was orderedFinally, fully review the invoice and make sure that all associated project and billing costs are represented It is my hope that Arcadia Nursery/Brower Jacques Design Inc would go to greater lengths with the clients that contract complete project oversight to themHowever, for the DIY’er, cover all of your bases thoroughlyI know it would have made for a much better experience in our case
We fully intend to honor Mr [redacted] replacement issueI have not been able to find what I had hoped to be a suitable replacement that met the standards of the original plant yetIt has also been an extremely rainy spring, actually an unprecedented rainy season that's had our crews backed up for quite some timeThe [redacted] have been very patient and we plan on honoring our warranty even though it appears after my initial inspection that the plant died from winter damage which is clearly not covered under our warranty.We feel in light of honoring this replacement even though not technically covered under our warranty, once replaced, we should have this matter clearedI don't want to haggle as the [redacted] are very nice clients and wonderful peopleFunny, my project manager Scott and I have been slowly and meticulously working though our punch list of replacement plants and many have waited a similar amount of time with no complaints.They are very happy and have understood the back up due to weatherThe [redacted] were up to bat as well as a few others.Warm Regards,Cheryl J [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If [redacted] would have accepted or returned any of my telephone calls, she would have been aware how upset I was with having pallets of construction blocks in my yard and a foot long dumpster in my driveway for three months waiting for the completion of a 2-week projectI believe both [redacted] and I wish we had the present crew working on the project from the beginning With weather permitting, I believe the retaining wall can be completed in two weeks and restoration of the drainage ditch and yard can startWith the retaining wall completed and the ditch and yard restored, I would consider the complaint resolved Regards, [redacted]
I am considering this a learning experience and passing it along to anyone who will consider the followingWhen dealing with Arcadia Nursery/Brower Jacques Design, Inclocated near Greenfield Indiana, Let the buyer bewareLet me be clear that I fully accept my responsibility in our situation and will use the lessons learned when dealing with any design professional/contractor in the future We recently removed an above-ground swimming pool and decided to convert the area into a paver style patio that incorporates a stone fire pitWe decided to try to support local vendors and approached Arcadia Nursery/Brower Jacques Design to get ideas and see what they had available in their overstock areaThey showed us several types and styles of pavers and even came to our home to offer ideas and measure the area that we were renovatingAfter narrowing down ideas for the area they indicated that they would work with us cost wise and gave a quote that was within our price rangeAfterward, my wife went to their site and looked more closely at the stock and met with the ownerMy wife was shown what was indicated by the owner, pavers that would work for our areaWe took this to mean that there was sufficient stock to do the area in questionAfter all, they had come out to measure the areaWe were also shown a fire pit that had been used in a display and they indicated that they would sell it to us for their wholesale costI did not recall hearing the cost quote for the fire pitWe had the agreed upon stock delivered and this is when things began to change The amount of the stock seemed to be lacking and after I measured each size of block and did a complete inventory of what was delivered I discovered that there was not enough to do the affected areaAlso, the fire pit was complete with the exception of the cap stones as they were of a different quantity and configurationThey worked with us to try to rectify the capstones but some of the type and size were in fact missing and other stock had to be modified to finish out the fire pitThis was acceptable to usUpon receiving the first invoice for the material, only the pavers were listed as a lump sum and were at the rate used to figure the area in questionI called and they claimed that the amount they said was for what they had in stock, not necessarily, enough to do what was requiredThis caused confusion between what was meant by “this will work for your patio area” as the stock delivered only covered 2/3’s of the area needing to be doneWhen I called to clarify the difference I was treated as if I were going to try to withhold paymentI was notThen we were informed that the first invoice was indeed incorrect as it did not include the cost of the fire pit and that a second invoice would be sent and that payment was due immediatelyUpon receiving the second invoice, we noted that the so-called wholesale cost of the fire pit was nearly $We have since learned that we could have purchased this particular fire pit kit for $retailTo make matters more stressful, we started receiving daily calls regarding when we would be making payment on the invoiceWhen we inquired as to using a widely accepted credit card for payment we were informed that the purchase percentage fee that the card issuer charges would be added to our billThis was not built into their billing rate on the original or the so-called corrected invoice If you are considering using Arcadia Nursery/Brower Jacques Design Incfor your landscaping project make sure you get all labor and material quotes in writing and note all inclusions or exclusions Make sure that you are fully aware of how much material is delivered to your project site and that it matches what was orderedFinally, fully review the invoice and make sure that all associated project and billing costs are represented It is my hope that Arcadia Nursery/Brower Jacques Design Inc would go to greater lengths with the clients that contract complete project oversight to themHowever, for the DIY’er, cover all of your bases thoroughlyI know it would have made for a much better experience in our case
We fully intend to honor Mr [redacted] replacement issueI have not been able to find what I had hoped to be a suitable replacement that met the standards of the original plant yetIt has also been an extremely rainy spring, actually an unprecedented rainy season that's had our crews backed up for quite some timeThe [redacted] have been very patient and we plan on honoring our warranty even though it appears after my initial inspection that the plant died from winter damage which is clearly not covered under our warranty.We feel in light of honoring this replacement even though not technically covered under our warranty, once replaced, we should have this matter clearedI don't want to haggle as the [redacted] are very nice clients and wonderful peopleFunny, my project manager Scott and I have been slowly and meticulously working though our punch list of replacement plants and many have waited a similar amount of time with no complaints.They are very happy and have understood the back up due to weatherThe [redacted] were up to bat as well as a few others.Warm Regards,Cheryl J [redacted]