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Brown and Sons Real Estate

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Brown and Sons Real Estate Reviews (1)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have 7 emails that I can provide starting November 22nd with the issues. First time I notified Mr. [redacted] early November on the sewage smell the old landlord came out and couldn't find the issue. Mr. [redacted] is lying for the first time he contacted myself was Dec. 2 via email the maintenance man would call me. After speaking to the maintenance man he stated he had to get a hold of Mr [redacted]. Mr. [redacted] was informed I work in the caves and was only reachable via email during regular business hours in which I still have the emails. The people in unit one stated they had been trying to reach Mr. [redacted] since the week of Nov. 16 of the hot water issue. Once the property changed hands it was no longer the previous owners responsibility to make repairs and certainly not mine to contact the previous owner. Mr. [redacted] did not try to call myself everyday that is a complete utter lie for phone records will show that. During a conversation with Mr. [redacted] on Dec. 16 he informed myself he had been trying to reach the new owners of the property on the issues as well as the old owner for [redacted] old owner gave him a wrong number for another maintenance man and could not give myself a time line when the issues would be fixed. Also, Mr [redacted] stated in the same conversation that the maintenance guy supposedly lived out in the area and was not going to come to the residence for one thing. Mr [redacted] was informed by myself and the maintenance man the breakers needed to be replaced. Mr. [redacted] did not get on the ball till I informed him I would be contacting the new owners myself and sending them copies of the correspondence and filed complaints. We were without hot water for a month. The maintenance man and Mr [redacted] himself knew of the specified communication of email since I have no reception at work. It irritates me Mr. [redacted] wants to make us look bad because he is not taking care of the issues in a timely fashion, I filed complaints on the company and as the property manager he could of used their key to gain entrance for "Repairs" and I am wondering why he did not do so?
Regards,
[redacted]

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