Brown Automotive Group

Revdex.com Case: [redacted] To Whom It May Concern: The buyer order is a preprinted form and it does states [redacted] taxes, but the taxes were paid for [redacted] The day tags were overnite by [redacted] to [redacted] on 12/29/and she should received them 12/30/The [redacted] work is out of stated and does take long to process then [redacted] in the state of [redacted] We have a three party company that handles all out of state***.I did leave a message for [redacted] apologizing to that no-one explain this to her at the time of the purchase of her new vehicle

On Monday, I talked to Travis in sales about a vehicle for sale and we agreed on a price—approved by his manager—$less than the advertised amountI live a few hours away & agreed that I would come up later in the week to pick up the carHe said that would be fine and that he would put the keys away in his deskI asked if they needed a deposit, but he said they did not I called Travis back Tuesday (next day) morning, but got his voicemailI let him know I was set for Friday & just needed their account info to transfer money from my bank to the dealerI called again, but still got his vmI called a third time to the main number and spoke with Heather who said the sales manager, Shannon, would call me backI never got a call from Travis or the managerTravis sent me a text at 3:13pm letting me know that his manager would not let him hold the car any longer & they sold the car “for full price.” This interaction demonstrated a lack of business ethics and professionalismThey gave me assurances (i.etheir word) that we had a deal

In March 2017, Purchased Jeep *** from Carmax, with extended warranty and still under original Powertrain warranty
Since then, my daughter has been driving on the highway for a long distance ( at least miles) when the steering and accelerator stop working and the transmission overheating light come on Have taken to the Jeep dealer to have it fixedtimes It has currently been there for over a week They agree it is under warranty but cannot fix it because the "computer code" does not come up This is a huge safety issue and could have catastrophic consequences if she is unable to get her car off of the highway quickly and safely We will not allow her to drive it because of this concern
We have a case manager with Jeep customer service, with no results All agree it is a safety concern, but they cannot fix it without a code Have not heard from Jeep service department or case manager in days In googling "transmission overheating" there are innumerable co

I got an estimate for my car that I had to pay $** for They said I would be refunded the $** if I use Brown Collision Center to do the repairs on my car The estimate was for $*** and included in that estimate was * days of labor I dropped my car off first thing Monday, December 12, The repairs started on Tuesday, December 13, On Friday morning December 16, 2016, I was contacted saying my car was finished When I went to pick up my car they were still charging me for * days of labor I spoke to the guy who did the estimate and he said I had to pay for the labor that was on the estimate even though it did not take them * days to do my car It only took them days to do my car The car was not fixed right The molding under the window is coming off and the area that had most of the damage looks like it was chipped or not filled in completely I showed it to the guy who was walking me around the car to inspect it He said to me "it looks better then it did

Television advertisement I do not have terms and conditionsHowever I have provided a link for you that is still on their websiteLink: http://www.brownautosmercedes.com/big-night-out.htm

On Monday, I talked to Travis in sales about a vehicle for sale and we agreed on a price—approved by his manager—$less than the advertised amountI live a few hours away & agreed that I would come up later in the week to pick up the carHe said that would be fine and that he would put the keys away in his deskI asked if they needed a deposit, but he said they did not I called Travis back Tuesday (next day) morning, but got his voicemailI let him know I was set for Friday & just needed their account info to transfer money from my bank to the dealerI called again, but still got his vmI called a third time to the main number and spoke with Heather who said the sales manager, Shannon, would call me backI never got a call from Travis or the managerTravis sent me a text at 3:13pm letting me know that his manager would not let him hold the car any longer & they sold the car “for full price.”
This interaction demonstrated a lack of business ethics and professionalismThey gave me assurances (i.etheir word) that we had a deal

I received a Strike it Rick scratch-off game promo in the mail indicating I won $*** and when I called as required, they confirmed that I had a winning mailer Yet when I arrived to pick up my award, they said I won $*I read the fine print on the mailer and nothing would indicate that a $*** win could turn into a $* win - or anything else for that matterThis was advertising plain and simpleIf you can't trust Brown with a promotion (and you can't), how can you trust them with the purchase of a $**K + automobile? I want an explanation as to how this promotion wasn't grossly misleading and unlawful and why they think I am not entitled to the $*** the promotion indicated that I won

Customer called the dealership 6-days after the purchased of her new vehicle to ask if we have seen the police shieldWe check with everyone
involved and no one had seen itAt that time the vehicle was not at our dealership*** *** the General Sales Manager told the customer
we would pay for the shield, because we can not say if it was or was not in the vehicleWe have been waiting on an invoice from the customer of the replacement cost of the police shieldWill contact the customer about the invoice for the replacement
We are contacting VA *** to have the vehicle reregister under the correct color

Thank you for bringing this matter to our attention. Our first priority is customer...

satisfaction and we appreciate you allowing us to work with you to resolve your complaint. We apologize that we did not have thegift certificate on site when you came in for a test drive. This was a popular promotion and many people were taking advantage of the complimentary dinner offer. It was no problem to mail you the certificate, so we apologize if theone you received was not the one you requested.  As we stated over the phone and by email we are happy to fulfill your request for the “[redacted]’s” card and allow you to keep the “[redacted]” card for your inconvenience asrequested. We appreciate your participation in the Big Night Out promotion and thank you for your business. Please do not hesitate to reach out to our Customer Relations Manager directly at [redacted] ext [redacted] should you have any additional questions or if you would like to discuss this further. Happy driving!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com Case:[redacted]To Whom It May Concern: The buyer order is a preprinted form and it does states[redacted] taxes, but the taxes were paid for [redacted]. The 30 day tags were overnite by [redacted] to[redacted] on 12/29/14 and she should received them 12/30/14. The...

[redacted] work is out of stated and does take long to process then [redacted] in the state of[redacted]. We have a three party company that handles all out of state[redacted].I did leave a message for [redacted] apologizing to that no-one explain this to her at the time of the purchase of her new vehicle.

The Estimate that Ms [redacted] had written for her was indeed an "Estimate".  Times may vary from less to more.  When we scheduled her in we again gave her and "estimated" completion date.  This can also change from an earlier date to an extended date. The Estimate that Ms [redacted] received...

was written as part of an Insurance Claim.  Payment for her repairs would have been issued to her from the [redacted].  [redacted] is not a Direct Repair Insurance Company with our Collision Center so there was a $**.** fee charged for the Estimate that is owed back to Ms [redacted] for having the repairs done here at our Collision Center.  I have issued a check for $**.** to her.  Please have Ms [redacted] contact our shop with her vehicle repair concerns and we will have our Director Christian K[redacted] review them with her.

Case no. [redacted]Mr. [redacted] came to our dealership to purchase a new Subaru.  At the time the car that Mr. [redacted] bought was already sold to another dealership.  The mistake that we made was not marking it sold.  If we had done this, this problem would have never...

occurred.  We offered to locate a vehicle for Mr. [redacted] and told him that it would have about 500 miles on it.  This was not acceptable to Mr. [redacted].  We then offered to order a vehicle for Mr. [redacted] and he stated that he did not want to wait.  We will certainly be glad to try to locate or order a vehicle for Mr. [redacted]. Thank you,[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: My first problem is that the dealership has not dealt with the fact that an police shield was taken out of my car when the car was turned over to them. They steadfastly deny that no one who works there has seen the item in question. The car has since been sold and no one there has acknowledged that they have taken the item.

Number two, on the same day that I turned in my [redacted], I purchased a [redacted]. The car registration succinctly states the color of the car as Red, in fact my car in blue. I had asked that this be corrected to the salesperson who handled my deal. He refused by stating " that it does not make a difference". It has and is creating problems for me with the state [redacted].Desired Settlement: With regard to the shield, I would like to have it replaced at cost.

In regard to the vehicle in question, I would appreciate them contacting VA [redacted] to straighten out the issue with regard to the car registration. I have had to pay for additional registration fees that I need returned to me.

Business

Response:

Customer called the dealership 6-7 days after the purchased of her new vehicle to ask if we have seen the police shield. We check with everyone

involved and no one had seen it. At that time the vehicle was not at our dealership. [redacted] the General Sales Manager told the customer we would pay for the shield, because we can not say if it was or was not in the vehicle. We have been waiting on an invoice from the customer of the replacement cost of the police shield. Will contact the customer about the invoice for the replacement.

We are contacting VA [redacted] to have the vehicle reregister under the correct color.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: On 9/4/15, I contracted with [redacted] to buy a [redacted] Vin # [redacted] for my daughter in the amount of $33,500 to be picked up on 9/5/15 at 10:00 am. A deposit of $500 was made via credit card as consideration for the contract. I recived a picture of the vehicle and the window sticker. My daughter had a certified check drawn from her bank in the amount of $33,000 for the balance due. Several hours after negotiating the deal for this specfic vehicle that was just delivered to the dealership , I was notified that they would be unilaterally be cancelling my contract as they had promised this car to another dealer. They tried to offer me a similar vehicle with over 500 miles on it as a replacement. I refused and stated that I wanted buy the vehicle that I had a legal contract to purchase. This is unethical and possibly illegal business practices.They also have claimed to unilaterally refunded the depositdespite my objection.Desired Settlement: I want them to honor their contract.

Business

Response:

Case no. [redacted]Mr. [redacted] came to our dealership to purchase a new Subaru. At the time the car that Mr. [redacted] bought was already sold to another dealership. The mistake that we made was not marking it sold. If we had done this, this problem would have never occurred. We offered to locate a vehicle for Mr. [redacted] and told him that it would have about 500 miles on it. This was not acceptable to Mr. [redacted]. We then offered to order a vehicle for Mr. [redacted] and he stated that he did not want to wait. We will certainly be glad to try to locate or order a vehicle for Mr. [redacted]. Thank you,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: On Friday, February 6, 2015 I went to Mercedes-Benz of Charlottesville to test drive a 2015 SUV. Earlier that morning I had seen a television commercial stating that anyone that test drove a Mercedes would have a choice of a gift certificate from one of three area restaurants [redacted]. When I inquired about this after I completed my test drive the salesman had no idea what I was talking about. He talked with his sales manager in which he was told the marketing director had not provided them with the gift certificates. He informed me that I was the first one as the promotion started that morning.

After several phone calls and weeks later I finally received a gift certificate for a restaurant. However it was not the one I requested. When I spoke with the sales manager I was told that was the only one available. I find this to be extremely concerning.

I want this to be filed with the Revdex.com so others are aware that they fail to honor their promotions.Desired Settlement: Honor the [redacted]'s gift certificate as requested

Consumer

Response:

Television advertisement I do not have terms and conditions. However I have provided a link for you that is still on their website. Link: http://www.brownautosmercedes.com/big-night-out.htm

Business

Response:

Thank you for bringing this matter to our attention. Our first priority is customer satisfaction and we appreciate you allowing us to work with you to resolve your complaint. We apologize that we did not have thegift certificate on site when you came in for a test drive. This was a popular promotion and many people were taking advantage of the complimentary dinner offer. It was no problem to mail you the certificate, so we apologize if theone you received was not the one you requested. As we stated over the phone and by email we are happy to fulfill your request for the “[redacted]’s” card and allow you to keep the “[redacted]” card for your inconvenience asrequested. We appreciate your participation in the Big Night Out promotion and thank you for your business. Please do not hesitate to reach out to our Customer Relations Manager directly at [redacted] ext [redacted] should you have any additional questions or if you would like to discuss this further. Happy driving!

Review: On November 28th I purchased a [redacted] from Browns in[redacted]. 2 weeks ago I had not received my tags/registration from the[redacted]. When I called the dealership they stated they would send me another set of 30 day tags until this was figured out; however I never received the tags. On 12/26 I called again and they said the tags would be overnighted to me; it is now Monday and I have no tags and no one at Browns returns my phone calls. I have left multiple messages with the manager as well as customer service. This is quite frustrating because I need 4WD for the area in which I live. I pulled out the original paperwork and they paid vehicle taxes to [redacted] instead of**. Now I have a new vehicle in my drive way that I cannot drive because they will not take accountability and fix their error. I would appreciate any assistance I can get with getting this straightened out and the taxes paid to the appropriate state.Desired Settlement: I would like to have the taxes paid to the appropriate state and a new set of 30 day tags until this is straightened out with the [redacted] and I get the permanent tags.

Business

Response:

Revdex.com Case:[redacted]To Whom It May Concern: The buyer order is a preprinted form and it does states[redacted] taxes, but the taxes were paid for [redacted]. The 30 day tags were overnite by [redacted] to[redacted] on 12/29/14 and she should received them 12/30/14. The [redacted] work is out of stated and does take long to process then [redacted] in the state of[redacted]. We have a three party company that handles all out of state[redacted].I did leave a message for [redacted] apologizing to that no-one explain this to her at the time of the purchase of her new vehicle.