Brown & Brown Insurance Brokers of Sacramento, Inc.

This will respond to your email dated December 29th, Where Mr*** is waiting for a refund od $589.15. Mr*** obtained insurance through Brown & Brown Insurance Brokers on December 11th, and we placed him with *** InsuranceDuring the year we had good email and phone
communication with our clientMr***’s renewal came up on December 11th, and the renewal was sent out to himHe called in on October 28th, to try and take out optional coverage’s including workers compensation for $and we told him it was built into the policy and could not be removedHe said he would take his business elsewhere*** received a letter from him wishing to cancel his policy effective renewal December 11th, We received a letter dated December 24th, with a copy of the other letter and called Mr*** to let him know that *** have issued a refund check in the amount of $CK#*** and was mailed to Mr*** from *** Insurance on December 23rd, 2015.In summary, I hope that this helps to clarify the transactionWe want to cooperate in any way possible to make sure the insured is treated fairly. Respectfully submitted,*** ***Personal Lines Manager

Our office is in receipt of the complaint dated January 28, 2015 that was submitted to you by Ms. [redacted].  Brown & Brown Insurance Brokers ofSacramento is an Insurance Agent and Broker for several different Managing General Agents and Insurance Companies. Brown & Brown...

helped procure a personal auto and renter’s policy for Ms. [redacted].Ms. [redacted]’s policy was effective 2/28/2013 with Safeco Insurance Company.  She paid by recurring credit card for auto and renters insurance. On 11/18/13, she requested our office to change her vehicle to a 2014 V.W. Jetta; this change increased her premium by $50.89.  This change was for the period of 11/18/13 to the renewal date 02/28/2014. As her agent, Brown & Brown shopped her insurance for a better rate and she agreed and accepted the coverage through Unigard Insurance effective 12/17/2013.  Her monthly payments were set up with the first installment scheduled for February 2014.The last payment she made with Safeco was on 11/18/13. The Safeco policy cancelled on 12/17/2013, which left an earned premium due of $77.75. Safeco Insurance mailed her two billing statements: one in December 2013 and one in January 2014 indicating she owed an amount of $77.75.  Both mailings were sent to her homeaddress.  The January 18, 2014 letter indicated that if she did not pay the past due amount of $77.75, the debt would be referred to collections. To the best of our knowledge, Ms. [redacted] never made an attempt to contact our office and discuss these notices.    On 10/7/2014, she stopped by our office and showed the agent the collections notice she received.  At that time, the agent sent over a copy of the replacement coverage to the collection company. On 1/27/2015, Ms. [redacted] emailed our customer service department explaining that she had received a collections notice in September 2014 for $78.00.  Ms. [redacted] mentioned that she was attempting to buy a car and wanted this removed from her credit report.After speaking with Safeco Insurance this week, we understand that the debt has been satisfied; however, they are unable to remove it from her credit history.  We believethat Ms. [redacted] should be able to resolve this issue with the credit reporting agency by notifying them that the debt was satisfied and Safeco Insurance does not intend to pursue this matter any further. Of note, Ms. [redacted] still currently has her personal auto and renters insurance through our office with Unigard Insurance.       In summary, I hope this helps to clarify this matter.  We want to cooperate in any way possible to make sure the insured is treated fairly.  If you require additional information, please do not hesitate to contact the undersigned. Thank you, [redacted]Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.