Brown & Brown Insurance Brokers of Sacramento

Our office is in receipt of the complaint dated January 28, that was submitted to you by Ms [redacted] Brown & Brown Insurance Brokers ofSacramento is an Insurance Agent and Broker for several different Managing General Agents and Insurance CompaniesBrown & Brown helped procure a personal auto and renter’s policy for Ms [redacted] .Ms [redacted] ’s policy was effective 2/28/with Safeco Insurance Company She paid by recurring credit card for auto and renters insuranceOn 11/18/13, she requested our office to change her vehicle to a V.WJetta; this change increased her premium by $ This change was for the period of 11/18/to the renewal date 02/28/As her agent, Brown & Brown shopped her insurance for a better rate and she agreed and accepted the coverage through Unigard Insurance effective 12/17/ Her monthly payments were set up with the first installment scheduled for February 2014.The last payment she made with Safeco was on 11/18/The Safeco policy cancelled on 12/17/2013, which left an earned premium due of $Safeco Insurance mailed her two billing statements: one in December and one in January indicating she owed an amount of $ Both mailings were sent to her homeaddress The January 18, letter indicated that if she did not pay the past due amount of $77.75, the debt would be referred to collectionsTo the best of our knowledge, Ms [redacted] never made an attempt to contact our office and discuss these notices On 10/7/2014, she stopped by our office and showed the agent the collections notice she received At that time, the agent sent over a copy of the replacement coverage to the collection companyOn 1/27/2015, Ms [redacted] emailed our customer service department explaining that she had received a collections notice in September for $ Ms [redacted] mentioned that she was attempting to buy a car and wanted this removed from her credit report.After speaking with Safeco Insurance this week, we understand that the debt has been satisfied; however, they are unable to remove it from her credit history We believethat Ms [redacted] should be able to resolve this issue with the credit reporting agency by notifying them that the debt was satisfied and Safeco Insurance does not intend to pursue this matter any furtherOf note, Ms [redacted] still currently has her personal auto and renters insurance through our office with Unigard Insurance In summary, I hope this helps to clarify this matter We want to cooperate in any way possible to make sure the insured is treated fairly If you require additional information, please do not hesitate to contact the undersignedThank you, [redacted] ***Operations Manager

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me