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Brown & Brown of New York Inc.

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Brown & Brown of New York Inc. Reviews (4)

The check was written to DrD***The reimbursement should be coming from Brown & Brown *** *** here is their website ***

I sent an overnight package including a letter and check to the complainant on 10[redacted]/15 upon receipt of complaint for...

delivery 10/**/15. Our office has taken appropriate steps to ensure that this situation does not occur again in the future. Copy of letter below:October **, 2015
[redacted]Dear Mr.,We received a copy of your complaint to the Revdex.com today.I have reviewed your complaint, and I wanted to personally write to you and apologize for the mishandling of your daughters claim.I have enclosed check# XXXXXX in the amount of $201.00. This check had gone back through a “regular” check cycle and was being put in the mail today. I pulled the check so that we could overnight it to you. I have spoken with the Claims Manager and I have implemented a new procedure that has gone into effect as of the writing of this letter. I completely understand the frustration that you have felt while trying to rectify this claim issue.The reason the provider was asked to return the money to us, has been a long standing procedure, which we cannot change. At the end of the year all providers are given a 1099 report indicating how much money was paid to them during the course of the year. Most providers do not want to hand checks over to patients, as their 1099 will still reflect money they received incorrectly. In light of this, I have instructed the Claims Manager going forward, that she is to receive all checks that are returned to us for adjustment. She will then put the check in for adjustment and reprocess the claim accordingly and then do an instant check. This will alleviate the claim having to go through the check cycle as if it were a new claim. We sincerely apologize for any inconvenience this error and delay has caused you. In the future, should you experience any further issues with your group dental claims, please contact either Terri, Claims Manager at [redacted] or myself at [redacted].Thank you,Kelly Director of TPA Operationscc: Revdex.comTerri, Brown & Brown of NY, [redacted] & Co.File

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I sent an overnight package including a letter and check to the complainant on 10[redacted]/15 upon receipt of complaint for delivery...

10/**/15. Our office has taken appropriate steps to ensure that this situation does not occur again in the future. Copy of letter below:October **, 2015
[redacted]Dear Mr.,We received a copy of your complaint to the Revdex.com today.I have reviewed your complaint, and I wanted to personally write to you and apologize for the mishandling of your daughters claim.I have enclosed check# XXXXXX in the amount of $201.00. This check had gone back through a “regular” check cycle and was being put in the mail today. I pulled the check so that we could overnight it to you. I have spoken with the Claims Manager and I have implemented a new procedure that has gone into effect as of the writing of this letter. I completely understand the frustration that you have felt while trying to rectify this claim issue.The reason the provider was asked to return the money to us, has been a long standing procedure, which we cannot change. At the end of the year all providers are given a 1099 report indicating how much money was paid to them during the course of the year. Most providers do not want to hand checks over to patients, as their 1099 will still reflect money they received incorrectly. In light of this, I have instructed the Claims Manager going forward, that she is to receive all checks that are returned to us for adjustment. She will then put the check in for adjustment and reprocess the claim accordingly and then do an instant check. This will alleviate the claim having to go through the check cycle as if it were a new claim. We sincerely apologize for any inconvenience this error and delay has caused you. In the future, should you experience any further issues with your group dental claims, please contact either Terri, Claims Manager at [redacted] or myself at [redacted].Thank you,Kelly Director of TPA Operationscc: Revdex.comTerri, Brown & Brown of NY, [redacted] & Co.File

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