Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I sent an overnight package including a letter and check to the complainant on 10***/upon receipt of complaint for delivery Our office has taken appropriate steps to ensure that this situation does not occur again in the futureCopy of letter below:October **, [redacted] ***Dear Mr.,We received a copy of your complaint to the Revdex.com today.I have reviewed your complaint, and I wanted to personally write to you and apologize for the mishandling of your daughters claim.I have enclosed check# XXXXXX in the amount of $This check had gone back through a “regular” check cycle and was being put in the mail todayI pulled the check so that we could overnight it to youI have spoken with the Claims Manager and I have implemented a new procedure that has gone into effect as of the writing of this letterI completely understand the frustration that you have felt while trying to rectify this claim issue.The reason the provider was asked to return the money to us, has been a long standing procedure, which we cannot changeAt the end of the year all providers are given a report indicating how much money was paid to them during the course of the yearMost providers do not want to hand checks over to patients, as their will still reflect money they received incorrectlyIn light of this, I have instructed the Claims Manager going forward, that she is to receive all checks that are returned to us for adjustmentShe will then put the check in for adjustment and reprocess the claim accordingly and then do an instant checkThis will alleviate the claim having to go through the check cycle as if it were a new claimWe sincerely apologize for any inconvenience this error and delay has caused youIn the future, should you experience any further issues with your group dental claims, please contact either Terri, Claims Manager at [redacted] or myself at [redacted] .Thank you,Kelly Director of TPA Operationscc: Revdex.comTerri, Brown & Brown of NY, [redacted] & Co.File
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I sent an overnight package including a letter and check to the complainant on 10***/upon receipt of complaint for delivery Our office has taken appropriate steps to ensure that this situation does not occur again in the futureCopy of letter below:October **, [redacted] ***Dear Mr.,We received a copy of your complaint to the Revdex.com today.I have reviewed your complaint, and I wanted to personally write to you and apologize for the mishandling of your daughters claim.I have enclosed check# XXXXXX in the amount of $This check had gone back through a “regular” check cycle and was being put in the mail todayI pulled the check so that we could overnight it to youI have spoken with the Claims Manager and I have implemented a new procedure that has gone into effect as of the writing of this letterI completely understand the frustration that you have felt while trying to rectify this claim issue.The reason the provider was asked to return the money to us, has been a long standing procedure, which we cannot changeAt the end of the year all providers are given a report indicating how much money was paid to them during the course of the yearMost providers do not want to hand checks over to patients, as their will still reflect money they received incorrectlyIn light of this, I have instructed the Claims Manager going forward, that she is to receive all checks that are returned to us for adjustmentShe will then put the check in for adjustment and reprocess the claim accordingly and then do an instant checkThis will alleviate the claim having to go through the check cycle as if it were a new claimWe sincerely apologize for any inconvenience this error and delay has caused youIn the future, should you experience any further issues with your group dental claims, please contact either Terri, Claims Manager at [redacted] or myself at [redacted] .Thank you,Kelly Director of TPA Operationscc: Revdex.comTerri, Brown & Brown of NY, [redacted] & Co.File