Brown Cast Reviews (%countItem)
Brown Cast Rating
Address: One Seagate, Toledo, Ohio, United States, 43604
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+1 (734) 639-1617 |
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www.getaprorep.net
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Customer Service Agent *** very unprofessional.
Returned a missed call. *** answers and immediately goes into a rant about a customer she has on another line that cussed her. She puts me on a brief hold returns and looks up the information for my call.
REASON FOR CALL: A property we my wife and I were remodeling ended up with a Water Bill balance of $6.40 computers flagged it and sent it to collections. Happens it's no big deal. HOWEVER: During the process of getting the property ready to list we found the issue with the water bill paid it along with some other things tied to that property totaling about $340. My wife did this but knowing the proficiency of our City Water Dept I knew they would have itemized the receipt showing every little thing that was paid. Since my wife had taken care of it she had the receipt and had filled it. .
MY ISSUE WITH ***: Now this bill was actually in my wife's name but given we had discussed this I knew a little on the background. Neither of us knew how exactly the $6.40 came to be but WHO CARES sometimes you weigh the odds of the time and resources it would take to figure out the why and what it would take to just resolve it and move on. So I ATTEMTED to explain the situation to *** but she interrupts 3 times stating "I needed a receipt" each time I tried to say the $6.40 would probably be itemized on the receipt she would interrupt and each time getting more hateful and rude. So I understand why people may be less than respectful with her now. If she would have listened to me I could have gotten a and email or fax number to send the information to showing payment. If the receipt didn't have the information I could have easily called and gotten it. We are talking $6.40 come on.
All this said I understand the collection business and I know they must deal with people who are probably rude and unprofessional but that does not give the Collection Agent the right to group everyone in that category and be rude and unprofessional themselves. Not everyone is out to scam or not make restitution on a bill owed. Seems to me you could get better results by being professional yourself. I would have gift wrapped this and closed it out in immediately even if it had been a larger debt I owed for some reason I would have taken the necessary steps to resolve it.
Given I attempted to handle this but was so rudely treated I will not be returning a call to this company or any of it's agents. I will be contacting the City Manager to let them know the unprofessional agency they have chosen to represent them in the collection process and the reflection that is directly on them as a representative of the City. I am intentionally not mentioning the name of the city because I feel they are better than this and deserve a heads up first. RESOLUTION: I had my wife pull and verify the amount of $6.40 was on her receipt. *** or a company representative will now need to contact the City Finance Office and verify the debt was paid on 3/26/2020 at 2:26PM. (That is help). Had *** not been so unprofessional and condescending I would have gladly provided a copy of the receipt even though I knew it had been taken care of. Sometimes you get what you put out. Now you can putout some effort into the collection process and verify that a customer has already satisficed their debt and close the account.
I RECEIVED AN INBOUND AUTOMATED CALL BACK FROM THIS GENTLEMAN. HE EXPLAINED TO ME THAT HE DOES NOT OWE FOR THE BILL WE HAVE IN COLLECTIONS. I ADVISED HIM THAT WE MUST RECEIVE ACKNOWLEDGMENT FROM THE ORIGINAL CREDITOR SO THAT WE CAN REMOVE THE DEBT FROM COLLECTIONS. HE WAS RUDE STATING THAT WE SHOULD GET INFO OURSELVES, AND THE PROCESS DOES NOT WORK THAT WAY. WE HAVE TO GET THE INFO SENT TO THE PROPER CONTACT, AND THEY WILL UPDATE THE ACCOUNT. THE AMOUNT OF THE BILL DOES NOT MATTER. HE WANTED TO BLOW IT OFF BECAUSE OF THE SMALL BALANCE. I GAVE HIM THE PROPER CHAIN OF COMMAND HE GOT UPSET AND HUNG UP ON ME. I WAS NEITHER RUDE OR UNPROFESSIONAL. I UNDERSTAND DURING THESE TIMES PEOPLE ARE UPSET AND STRAINED. I AM HOPING HE CAN MOVE PAST THIS, AND WORK THINGS OUT SO HE DOES NOT GET ANY MORE CALLS.
(The consumer indicated he/she DID NOT accept the response from the business.)
Now you have gone from hateful and rude to dishonest as well.
I stand behind my complaint. Myself, I had no reason to get "upset" because as soon as you mentioned the bill I knew it had been taken care of and documentation could easily be obtained.
Now yes I do find the balance of $6.40 hilarious and an extreme oversite to send to collections. The fact that the threshold for collections isn't set at a minimum of a companies hourly overhead amazes me and speaks volumes about everyone involved and their business plan. Doesn't change the fact that any debt needs to be taken care of but I knew it had been and if I thought for a second it hadn't been I would have addressed it immediately.
You were hung up on because you insisted on cutting me off and not giving me the opportunity to explain what information I could produce or get and resolve the issue. By calling me you instigated a conversation and a conversation is two or more parties speaking. Regardless if we don't like what the other person/people has or have to say we listen. Given you are accusing someone of having a debt you should hear them out. People make mistakes ALL THE TIME so someone could have provide you bad information. Just because they are your client doesn't make them perfect and 100% correct. The fact that you facilitate the error is on you at that point. Failure to at least attempt to verify that information is negligence on your part.
You have the luxury of claiming that you only see what is sent and blame your customer or your client for not passing down or updating information. The shame in this though is that you appear too lazy or unwilling to try and verify facts that people try to give you which speaks to your lack of professionalism. I understand why *** Cast is an LLC and not Inc and it's to protect yourself from your own behavior and incompetence. One day someone will record your conversation and the he said she said will be over.
You have been told the bill was paid. The paid date AGAIN was 3/26/2020 at 2:26PM so don't sit around hiding behind an LLC, DO ALL OF YOUR JOB by getting your "client" to update their files it's part of efficiency and CUSTOMER SERVICE. I know that is harder than begging for money but it is part of your job too. You don't continually annoy people or allow them to be robocalled because you are to lazy to do both parts of the job. You want to instigate the calls but then put the burden on the people you call to get the calls stopped. Doesn't matter if the auto dialer is yours or not because it is YOUR NUMBER that is given out.People like you ARE THE ISSUE WITH COLLECTIONS. What if someone continually called for no reason, annoying you and/or tying up the phone line so you couldn't get incoming calls or make out going calls? What if the person works nights and the robocalls are coming in during the day? They shouldn't have to turn off their phone because you are too lazy to go to the customer and say "Could you verify this has been paid, the caller has this proof"? No you want someone to do your job and call themselves and wait until someone gets back. SAD and UNSAT!!
PS: The *** Cast LLC website "getaprorep.net" is junk. All four links "Assessment, Planning, Implement & funny enough Efficiencies" all have FILE NOT FOUND (404 error). That's funny given my point about being efficient LOL NOT FOUND
Attached is the receipt that I attempted to offer *** 3 times before I finally just hung up. There is a lot of personal information on there so I didn't want to send it to the Revdex.com page because I didn't know how it would be posted. Only pertinent information would be the 4th amount down ($6.40) and transaction stamp in the upper right.
As I said in the complaint, as soon as she mentioned the debtor and amount I knew this had been taken care of on our end and knew our City Department documents EVERYTHING and it would be on the receipt. Really have no idea what set her off so bad unless it was the person she discussed when I first called or she's just ready to be on the defensive with people. As soon as I said "it had been paid" and tried to say "my wife will have the receipt" it was on. Cutting me off, getting loud and talking over me. Yes ma'am hanging up was rude but I won't let someone yell at me over the phone especially over a bill I already paid before they even called about it. Paid on 3/26/20 and the autocall was 4/2/20 a week later.
She could have easily let me fax or email this to her or her client and/or she could have spoken to/or emailed it to the proper person in her network and they could close the file or contact the city office to verify authenticity. TOO EASY, so many ways to handle this.
I didn't realize there were other complaints until after I sent my first statement. I read the other complaints with the responses to them and it seems obvious she will do NOTHING to help anyone. It is pure collections and that is it. Seems unprofessional and boarder line harassment for her to allow the calls to continue and MAKE NO EFFORT to help with anything but the collection process. Seems closing the account is part of collections also. If proof of payment can be submitted HELP your client with the information so they can CLOSE THE ACCOUNT for/with their customer. If collection departments don't follow through then actual paid accounts could be resold and the process starts all over again.
Maybe things and people are different and customer service is different where I am from. Given all the quarantine and Shelter in Place stuff I am having issues getting through to the City Manager and Water Department but I do plan on showing all correspondence to them. They should be given a chance to review this as well since it was instigated from our City Offices.
Anyway, thank you for your time. Look forward to hearing back from you.
The business informed Revdex.com that they provide collection services for a law firm. The consumer will need to fax the documentation to ***. He should be sure to include his name and all relevant information.
Currently both the business and law firm are closed because of the COVID-19 situation. The consumer should wait at least 30 days after he faxes the information and then call the Office Manager at *** to verify the adjustments were made to his account.
(The consumer indicated he/she DID NOT accept the response from the business.)
After this complaint had been filed and replied to I received another call from Ms. stating that a second amount of $220.94 had been added to the collections account for my wife. THIS TIME THOUGH when I told her I had the receipt and it was itemized showing both the amount she was calling for ($220.94) now and for the original call balance of $6.40 she said all I needed to do was fax this in with the account numbers and it would be taken care of. I took the fax number, two account numbers and another phone number with a lady's name to call back after I faxed the receipt to verify the information was received. We then ended the call. This call was 100% different than the first. I later wrote the account numbers by the corresponding amounts on a copy of the receipt and faxed it on Monday April 13th at 4:15 EST.
What I find confusing is the inconsistency in the statement Ms. offered to the Revdex.com in response to my complaint when she states in caps: "I ADVISED HIM THAT WE MUST RECEIVE ACKNOWLEDGMENT FROM THE ORIGINAL CREDITOR SO THAT WE CAN REMOVE THE DEBT FROM COLLECTIONS' and "WE HAVE TO GET THE INFO SENT TO THE PROPER CONTACT, AND THEY WILL UPDATE THE ACCOUNT" and then sending "The consumer will need to fax the documentation to ***. He should be sure to include his name and all relevant information." plus on the second call giving me this option and information she contradicts her previous statement and her version of the original call.
The best part of this is she provided proof that she is unprofessional and obviously doesn't mind to mislead a supposed debtor but she had no problem admitting that she misled me on the phone call and had no issue with attempting to mislead the Revdex.com Investigator or other readers with her reply to a CUSTOMER SERVICE complaint. She brags in other replies about her rating with the Revdex.com but doesn't appear to respect the Revdex.com or it's complaint process.
In this case I was lucky to have proof of my payment and lucky to know of this service. She was not truthful in the information she states she gave me over the phone or in her original reply to the Revdex.com Complaint when I WAS ALLOWED and did submit the information to be verified by the Law Office or Debt Holder to close the collection process and end the calls. This is an extremely dangerous and unfair practice when the collection process can impact people tremendously by harassing calls or worse if it is reported to the Credit Bureau because of unprofessional or lazy practices.
This is a great service the Revdex.com offers consumers. Thank you for your assistance.
Collection
Miss *** is very rude and disrespectful. On the other complaints she states she does not threaten or behave unprofessionally. I beg to differ because she is most certainly unprofessional, rude, disrespectful, and does threaten. The company that she is collecting for I called and spoke with because I have a payment plan worked out with them. They specifically noted on my account that she is not to call me at all anymore. Well, guess what?!?! She apparently does not know how to follow simple directions because she has called me and continues to. Told me had I spoke with her and not the actual law office she would have accepted a lower offer. I again called the law office and they stated that was completely untrue she could not accept a lower offer. It is unfortunate that anyone can purchase bad debt and chase people for it. Even more unfortunate that she runs her business in this manner. I don't understand how she even is able to stay in business as a collection agency. Terrible, terrible person.
She needs to stop calling me and behaving this way with ALL accounts she obtains. My matter has been cleared up by the actual law office that the account is with.
Accounts receivables is not an easy field. It brings on hostility, and aggravation from the people that I contact each day. They yell, scream, cry, and get highly upset with me, but I am simply calling to collect their debts. They need to learn that it is not PERSONAL. It is my job. I handle them in a professional manner, but sometimes they feel like they need to complain. Complaining does not make the bill go away, and I am not a terrible person. I handle all issues in a responsible manner, and all things done are according to the laws. This woman who made the complaint was upset that I ran her credit card on the wrong date. She is right about that. However, I was never given the information that she called in, or wanted her payment due date changed. She did not ever call me, or notify me that she'd like these changes. She called a different office, and they did not communicate it to me. I apologized to her, and she began to yell at me. Then,she threatened to report me. I have been doing sub contracted work with my client for 10 years. I have been doing collections for about 20 years, and I have an A rating with the Revdex.com. I always follow the FDCPA laws, and treat people nice.
called me demanding that I pay a traffic light ticket from last year. She was very rude, unprofessional and yelled at me.
I received a voicemail that stated someone was was trying to reach me regarding a "business matter". She did not leave a detail message, why she calling or any details. She stated her name. I tried to return the call, no answer. I left a voicemail. She called again and left the same message. I asked if she would please leave a detailed message or send me a letter stating reason for the call. She said she could not, (response left on my voicemail again). I finally got to speak with her. She told me I had a camera light ticket from last year. I told her that I did not receive it. One, she asked for the wrong person when calling me and then she had my address wrong. She said "Oh that makes sense as to why you did not receive it." I asked her what the day was because my husband drives my car also and I was trying to determine the day and time to see who it could have been because I work day hours. She got smart and starting yelling. I hung up on her. I tried to call back the next to ask for her supervisor, she said she was the owner. That is so unfortunate. I was dumbfounded and said, "What, you are" she said "Yes" I said "ok" and hung up. I got online to write a complaint and saw many other complaints just like mine. This is so sad to do business this way. I have no problem paying for ticket that my husband or I had. (it did end up being from his doing) But to be so disrespectful is uncalled for. If the original holder of ticket will call or send a letter, we will gladly pay. My credit matters to me. PLEASE watch out if she ever calls you with her demands and nasty attitudes. Be ready to respond with a "click" to avoid undue stress.
I would love for the original holder of my ticket/bill to send me a letter stating what I owe with details, so it can be paid in full.
Ms. was contacted by an auto dialer. It is a voice recording asking people to call back about personal business. So, it is not me calling to begin with.Ms. was very upset by the time we got on the phone, and I tried to calm her down. I never yelled at her.She is upset that she was contacted. I tried to reason with her, and hold a decent conversation.However, she kept talking over me, and would not allow me to explain the situation.She is asking that the original creditor contact her, but we were hired to handle this matter for our client. She can call the office at *** and speak to someone else regarding this situation. Thank you & have a great day.
Constantly calling after I have asked numerous times to kindly stop calling I am aware of my medical bills. At this point I believe it is harassment.
medical bills unsure of total amount
I want them to stop contacting me. I don't care if it's for another company I have asked for the calls to stop and they haven't at this point I think it's harassment.
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
My business sub contracts work for law firm of Scheer Green & Burke LPA. The woman will, by law, continue to receive collection calls until she is out of collections. I have no way to prevent her from getting called. She can contact the law office, and ask them to stop calls. *** is their phone number.
Threatening Legal Action-Scam
Tonya Brown called claiming to be a law office. Stating she was collecting on a red light camera ticket. When I advised I completrd a bankruptcy and I wasn't pating the ticket as I don't own that vehicle and haven't for a long time and on that date it said I was going 38 mph during school hours, school was on vacation. Anyhow she threatened to send Lucas County Sheriff to my home to serve me. 1st off all attempts to collect are sent via mail for the red light companies. Secondly they do not press criminal charges as they can't prove yiu received ticket.
I want her exposed as a scam and to never call again.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
I spoke to this woman, and she would not listen to a word I had to say. She kept talking over me, and then stated I was threatening her. We follow all laws regarding the FDCPA. I cannot discuss her business matter with anyone but her, unless she gives me permission. I own two businesses, and this lady went on my business pages, on facebook, calling me a fraud & a scammer. I work with homeless people at my non profit, and Brown Cast LLC is a call center. We do handle collections for some of our clients. I am glad that she can see my rating with the Revdex.com, and maybe that will motivate her to call me & get this resolved. If she will not talk to me, then we have no way to resolve the matter. She tried to slander me, and act like I was making up the information on file. I have been in business since 1/2009, and me & my business are well respected for our services. I NEVER spoke of any criminal charges. My client files civil charges in the local municipal courts, on some of the camera tickets. I also think she's been misinformed about the city of Toledo camera violations. They are non dischargeable on bankruptcies, and an agency can file a suit against a person who fails to pay, refuses to make arrangements, and will not resolve the matters. Heather can give me a call, and we can start all over. I am happy to help in any way possible. Please let her know I am registered with the Ohio Secretary of State & this is NOT a scam. Also, I do appreciate her checking to see if it was a scam or not. Thank you all & have a great day!
(The consumer indicated he/she DID NOT accept the response from the business.)
She did threaten to have me subpoenaed. She is rude and doesn't even know her own Revdex.com rating. I asked her repeatedly not to call. If a payment for a ticket is owed I want paper proof. I did expose her on her facebook pages yo hopefully help others. She is rude, unprofessional and unable to back up her claims. While anyone who reads this is at it read the complaints for the "law office" *** she is supposedly calling from.