I reject this because a year and a half ago a disputed with the builder was never mentioned There was no follow up on there part after the estimate It is days short of days since I have contacted them in writing This is just another way to push it off and hope I leave them alone so it doesn't get fixed
Thank you for the opportunity to respond to the complaint filed by Mr***Our desire is to exceed expectations so we assure you this complaint is taken very seriouslyThe first item noted is a concern about how payments are applied to accountsPayments are applied based on ARS 33-in the following order: 1) assessment; 2) late charges; 3) collection fees 4) attorney fees/costs 5) all other chargesThe second concern relates to the date assessments are duePer Section in the HOA’s CC&Rs the Board is authorized to set the due date for assessmentsSection states an assessment is considered late if not paid within days of the due dateThe Board has set quarterly assessments with the due date on the first day of the month The third concern focused on the circumstances for a notice of lien to be placed on a propertyThe Board’s Assessment Collection Policy of October 15, states that a lien should be filed when the balance of at least $reaches a ninety (90) day past due statusThe lien shall not be released until such time as the account is paid in full The final concern stated that an employee represented herself as an attorneyAfter further clarification with Mr [redacted] we feel the employee stated she answered the calls for the attorney and not that she was the attorneyAny confusion was not intended and our goal is to represent the HOA’s interest accurately and professionally On March 15, 2016, Mr [redacted] met with the HOA Board and they came to an agreement that was beneficial to all partiesWe believe Mr***’s concerns have been addressed and we thank him for keeping the lines of communication open so we could obtain a positive resolution Please note that Brown Community Management is an acting agent for the Association and is responsible for enforcing the decisions made by the Board of DirectorsPlease let us know if there are additional questions Court B [redacted]
We are instructed to contact the HOA for emergencies, the HOA is also the direct contact to the vendor and the owners pay the HOA directly for serviceThe vendor (landscapers) caused this damage therefore the vendor should be paying the plumbing fee not the BoardI have attached the pictures I took on the day of install and the pictures the plumber took on the day of repairAll of the evidence proves the landscapers caused this damageI would like to be reimbursed for the plumbing services of $that I have already paidThank you, Serena Feingold
Thank you for submitting your concern and request for reimbursement Brown Community Management, as the management company, will gladly provide your appeal to the Board of Directors of your community association The management company is not the party that makes decisions on appeals for reimbursement, and is therefore not the party about whom this complaint should be filed The Board of Directors for your community association must decide on appeals for reimbursement from the community association
Thanks for the opportunity to respondWe reviewed the complaint submitted to the Revdex.com and we reached out to Mr [redacted] to resolve the issueWe would like to thank Mr [redacted] for his willingness to discuss these matters and work toward a positive resolutionWith regard to his statement about receiving a letter of non-compliance for painting his home, this has been addressesMr [redacted] recently purchased the homeThe previous owner had painted the home prior to selling without getting approval from the HOA board, which is required per the governing documentsThis violation was not caught until after the home transferred ownership to Mr [redacted] Therefore, when the violation was noted, it was sent to Mr [redacted] the current ownerThe community manager explained what occurred to Mr [redacted] and during this discussed Mr [redacted] stated that he intends to paint his home by the end of the year and will get the necessary approval before proceedingThis issue has been resolved and the violation closed.The second part of the complaint with regard to the HOA not allowing Mr [redacted] to re-rock his yard, trim trees, and fix a broken block was a misunderstanding The letter sent Mr [redacted] stated that the he WAS allowed to re-rock his yard and trim his trees and these actions did not need HOA board approvalHowever, the letter did DENY the repair of the block wall because the HOA board wanted verification that the neighboring property that share the responsibility of maintaining this block wall was aware and approved of the repairsThis too has been communicated with Mr [redacted] and he has provided his neighbor’s verification on the needed repairsOn 5/24/a formal approval letter was sent to Mr [redacted] informing him that he could complete the needed maintenance
Please see the attached response letterThis letter contains private information that should not be displayed publically based on the FDCPA.Thank you for the opportunity to review and respond to the complaint filed by [redacted] ***It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.On Wednesday April 1, we received the Revdex.com complaint from Mr [redacted] stating several concerns.• Concern - HOA management company changed without his knowledge.o [redacted] Property Owners' Association transitioned from First ServiceResidential to Brown Community Management (BCM) on September 1,During the transition, BCM was provided with the owner's mailing addresses A welcome letter and information regarding payment options were sent to all of the ownersThe documents informed the owners of the transition and provided them with BCM's contact information.• Concern -Payments made to the previous management company are missing.o Mr [redacted] was contacted on April 1st after receiving his Revdex.comcomplaintUpon reviewing his account ledger he believed there were payments missing that were mailed to First Service ResidentialUpon researching the disputed payments, we confirmed that all payments were properly credited to his account.• Concern - A lien was placed on his home.o Based on the April1st conversation with Mr [redacted] ***, all payments wereproperly credited to the accountOur records indicate the account became past due in September Many attempts were made to contact Mr [redacted] by phone and mail in November and December When we did not receive a response to our messages, a Notice of Lien was recorded on2/and a copy was sent to the property addresso In speaking with Mr [redacted] he noted his mail should have been forwarded, but he also stated that the service may not have been renewed with the post officeIn addition, copies of his checks reflect the [redacted] property address as the return addressTherefore, everything that BCM received from First Service Residential and the homeowner had theproperty address, which is the address used for all of the BCMcorrespondence.• Concern 4- Letter received on the March 17, allowed him days to resolve the HOA violations, but then he was informed on the March 31, that fees were assessed prior to the days.o The Association has established a CC&R compliance program to notify homeowners when their property is not in complianceTwo notices are sent to the owner prior to charging a fineUpon issuing the 3rd, and subsequent notices, a fine is charged to the accountOn 3/18/three non-compliance letters were sent to Mr [redacted] ***, two of the letters were 3rd notices and one was a 6th noticeFines were charged to the account for each notice on3/18/As of April 2nd, no further fines have been charged to the account.o Copies of the non-compliance letters are available upon request.• Concern - He did not receive an itemized copy of his ledger as requested.o On 3/17/Mr [redacted] spoke with Lizzie Gonzalez and requested his account ledgerThe ledger was sent via email that very dayOn April1st,Mr [redacted] verified the email address was accurate.o We are placing another copy of the ledger in the mail today.Mr [redacted] ***'s dispute regarding the fees and fines charged to his account will be forwarded to the Board of Directors for review at their April16, meetingThe community manager, [redacted] ***, will notify him ofthe Board's decision.Please note that Brown Community Management is an acting agent for the Association and is responsible for enforcing the decisions made by the Board ofDirectorsWe feel it would be better served to address this complaint directly with the Board of Directors
Thank you for allowing us to respondMsS [redacted] was able to attend the June 28th meeting and presented her concernsThe Board of Directors made the decision to go forward with the repairs on her roof and work is scheduled to begin on Thursday, [redacted] *While we are very pleased a resolution was reached between the two parties, we do feel the complaint was directed towards the wrong partyAs a managing agent, we have no authority to make policy decisions that impact the association members; we are required by contract to implement policy decisions made by the Board.Sincerely,Kathy L [redacted] Brown Community Management
RevDex.com July 25, N12th St Phoenix, AZ 85014-Attention: Dispute Resolution Consultant Re: [redacted] /KDS Home Augmentations Complaint # [redacted] Thank you for the opportunity to review and respond to the complaint filed by [redacted] In reviewing the details of the complaint we find it pertains to decisions made by the Board of Directors based on provisions found in the CC&RsAs the managing agent, Brown Community Management does not have the authority to establish policy The Covenant, Conditions and Restrictions (CC&Rs) for Ventana Lakes Property Owners Association outlines the requirement for new owners to pay a capital preservation fee when they become an owner in the associationThe $2,capital preservation fee is a one-time fee charged to each new ownerThis amount is not pro-rated based on the length of time they own the property Please contact the community manager, Renee B [redacted] , at ###-###-#### to obtain the date and time of the next board meetingWe feel this complaint would be better served by addressing it directly with the Board of Directors since BCM has no authority in the decision process for this complaint Sincerely, Kathy L [redacted] Brown Community Management
I reject this because a year and a half ago a disputed with the builder was never mentioned There was no follow up on there part after the estimate It is days short of days since I have contacted them in writing This is just another way to push it off and hope I leave them alone so it doesn't get fixed
Thank you for the opportunity to respond to the complaint filed by Mr***Our desire is to exceed expectations so we assure you this complaint is taken very seriouslyThe first item noted is a concern about how payments are applied to accountsPayments are applied based on ARS 33-in the following order: 1) assessment; 2) late charges; 3) collection fees 4) attorney fees/costs 5) all other chargesThe second concern relates to the date assessments are duePer Section in the HOA’s CC&Rs the Board is authorized to set the due date for assessmentsSection states an assessment is considered late if not paid within days of the due dateThe Board has set quarterly assessments with the due date on the first day of the month The third concern focused on the circumstances for a notice of lien to be placed on a propertyThe Board’s Assessment Collection Policy of October 15, states that a lien should be filed when the balance of at least $reaches a ninety (90) day past due statusThe lien shall not be released until such time as the account is paid in full The final concern stated that an employee represented herself as an attorneyAfter further clarification with Mr [redacted] we feel the employee stated she answered the calls for the attorney and not that she was the attorneyAny confusion was not intended and our goal is to represent the HOA’s interest accurately and professionally On March 15, 2016, Mr [redacted] met with the HOA Board and they came to an agreement that was beneficial to all partiesWe believe Mr***’s concerns have been addressed and we thank him for keeping the lines of communication open so we could obtain a positive resolution Please note that Brown Community Management is an acting agent for the Association and is responsible for enforcing the decisions made by the Board of DirectorsPlease let us know if there are additional questions Court B [redacted]
We are instructed to contact the HOA for emergencies, the HOA is also the direct contact to the vendor and the owners pay the HOA directly for serviceThe vendor (landscapers) caused this damage therefore the vendor should be paying the plumbing fee not the BoardI have attached the pictures I took on the day of install and the pictures the plumber took on the day of repairAll of the evidence proves the landscapers caused this damageI would like to be reimbursed for the plumbing services of $that I have already paidThank you, Serena Feingold
Thank you for submitting your concern and request for reimbursement Brown Community Management, as the management company, will gladly provide your appeal to the Board of Directors of your community association The management company is not the party that makes decisions on appeals for reimbursement, and is therefore not the party about whom this complaint should be filed The Board of Directors for your community association must decide on appeals for reimbursement from the community association
Thanks for the opportunity to respondWe reviewed the complaint submitted to the Revdex.com and we reached out to Mr [redacted] to resolve the issueWe would like to thank Mr [redacted] for his willingness to discuss these matters and work toward a positive resolutionWith regard to his statement about receiving a letter of non-compliance for painting his home, this has been addressesMr [redacted] recently purchased the homeThe previous owner had painted the home prior to selling without getting approval from the HOA board, which is required per the governing documentsThis violation was not caught until after the home transferred ownership to Mr [redacted] Therefore, when the violation was noted, it was sent to Mr [redacted] the current ownerThe community manager explained what occurred to Mr [redacted] and during this discussed Mr [redacted] stated that he intends to paint his home by the end of the year and will get the necessary approval before proceedingThis issue has been resolved and the violation closed.The second part of the complaint with regard to the HOA not allowing Mr [redacted] to re-rock his yard, trim trees, and fix a broken block was a misunderstanding The letter sent Mr [redacted] stated that the he WAS allowed to re-rock his yard and trim his trees and these actions did not need HOA board approvalHowever, the letter did DENY the repair of the block wall because the HOA board wanted verification that the neighboring property that share the responsibility of maintaining this block wall was aware and approved of the repairsThis too has been communicated with Mr [redacted] and he has provided his neighbor’s verification on the needed repairsOn 5/24/a formal approval letter was sent to Mr [redacted] informing him that he could complete the needed maintenance
Please see the attached response letterThis letter contains private information that should not be displayed publically based on the FDCPA.Thank you for the opportunity to review and respond to the complaint filed by [redacted] ***It is always our desire to exceed expectations so we assure you this type of complaint is taken very seriously.On Wednesday April 1, we received the Revdex.com complaint from Mr [redacted] stating several concerns.• Concern - HOA management company changed without his knowledge.o [redacted] Property Owners' Association transitioned from First ServiceResidential to Brown Community Management (BCM) on September 1,During the transition, BCM was provided with the owner's mailing addresses A welcome letter and information regarding payment options were sent to all of the ownersThe documents informed the owners of the transition and provided them with BCM's contact information.• Concern -Payments made to the previous management company are missing.o Mr [redacted] was contacted on April 1st after receiving his Revdex.comcomplaintUpon reviewing his account ledger he believed there were payments missing that were mailed to First Service ResidentialUpon researching the disputed payments, we confirmed that all payments were properly credited to his account.• Concern - A lien was placed on his home.o Based on the April1st conversation with Mr [redacted] ***, all payments wereproperly credited to the accountOur records indicate the account became past due in September Many attempts were made to contact Mr [redacted] by phone and mail in November and December When we did not receive a response to our messages, a Notice of Lien was recorded on2/and a copy was sent to the property addresso In speaking with Mr [redacted] he noted his mail should have been forwarded, but he also stated that the service may not have been renewed with the post officeIn addition, copies of his checks reflect the [redacted] property address as the return addressTherefore, everything that BCM received from First Service Residential and the homeowner had theproperty address, which is the address used for all of the BCMcorrespondence.• Concern 4- Letter received on the March 17, allowed him days to resolve the HOA violations, but then he was informed on the March 31, that fees were assessed prior to the days.o The Association has established a CC&R compliance program to notify homeowners when their property is not in complianceTwo notices are sent to the owner prior to charging a fineUpon issuing the 3rd, and subsequent notices, a fine is charged to the accountOn 3/18/three non-compliance letters were sent to Mr [redacted] ***, two of the letters were 3rd notices and one was a 6th noticeFines were charged to the account for each notice on3/18/As of April 2nd, no further fines have been charged to the account.o Copies of the non-compliance letters are available upon request.• Concern - He did not receive an itemized copy of his ledger as requested.o On 3/17/Mr [redacted] spoke with Lizzie Gonzalez and requested his account ledgerThe ledger was sent via email that very dayOn April1st,Mr [redacted] verified the email address was accurate.o We are placing another copy of the ledger in the mail today.Mr [redacted] ***'s dispute regarding the fees and fines charged to his account will be forwarded to the Board of Directors for review at their April16, meetingThe community manager, [redacted] ***, will notify him ofthe Board's decision.Please note that Brown Community Management is an acting agent for the Association and is responsible for enforcing the decisions made by the Board ofDirectorsWe feel it would be better served to address this complaint directly with the Board of Directors
Thank you for allowing us to respondMsS [redacted] was able to attend the June 28th meeting and presented her concernsThe Board of Directors made the decision to go forward with the repairs on her roof and work is scheduled to begin on Thursday, [redacted] *While we are very pleased a resolution was reached between the two parties, we do feel the complaint was directed towards the wrong partyAs a managing agent, we have no authority to make policy decisions that impact the association members; we are required by contract to implement policy decisions made by the Board.Sincerely,Kathy L [redacted] Brown Community Management
RevDex.com July 25, N12th St Phoenix, AZ 85014-Attention: Dispute Resolution Consultant Re: [redacted] /KDS Home Augmentations Complaint # [redacted] Thank you for the opportunity to review and respond to the complaint filed by [redacted] In reviewing the details of the complaint we find it pertains to decisions made by the Board of Directors based on provisions found in the CC&RsAs the managing agent, Brown Community Management does not have the authority to establish policy The Covenant, Conditions and Restrictions (CC&Rs) for Ventana Lakes Property Owners Association outlines the requirement for new owners to pay a capital preservation fee when they become an owner in the associationThe $2,capital preservation fee is a one-time fee charged to each new ownerThis amount is not pro-rated based on the length of time they own the property Please contact the community manager, Renee B [redacted] , at ###-###-#### to obtain the date and time of the next board meetingWe feel this complaint would be better served by addressing it directly with the Board of Directors since BCM has no authority in the decision process for this complaint Sincerely, Kathy L [redacted] Brown Community Management