Brown Daub

October 7, 2014Dear Sir / Madam,After reviewing the paperwork of [redacted] 's transaction, and the subsequent repairs that were made to [redacted] 's [redacted] , I find nothing that would indicate that Brown Daub [redacted] did not act fully to address any concern [redacted] may have had.To that point, the vehicle was serviced as soon as issues became apparent, including a rear differential replacement, a replacement radiator, (that was not covered under warranty,) replacement of brake rotors, a reflush of the cooling system, a loaner vehicle, and towing services all provided at no change to [redacted] [redacted] signed a statement on 09/24/acknowledging that he understood the ramifications and the responsibility of purchasing a higher mileage vehicle, and that he holds Brown Daub [redacted] under no obligation to fix any further issues with the vehicle, and his appreciation for everything Brown Daub [redacted] has done for him to this pointI have included a copy of that statement for you reviewBrown Daub [redacted] has done everything to accommodate [redacted] , and I therefore humbly submit that his complaint is unfoundedArmand R General Manger

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Brown Daub told half the truth and I most certainly expressed the size hitch to sales representatives, Doug and PatI also called numerous times to confirm a 2inch hitch was orderedBoth sales representatives new I was towing a Trailer and also a BoatThe response I always got was I can put a hitch on anything! The bottom line is they made a mistake regardless! As far as buying the Vehicle back not really I was told I would be given a check for trade in value, not that they would buy the Vehicle back! Regards, [redacted]

December 11, 2014To Whom It May Concern,I have read the complaint from *** [redacted] and have spoken with her husband [redacted] on the phoneThe outcome of that conversation devolved into [redacted] becoming irate and threatening legal action against us *** [redacted] did purchase a new [redacted] from us on 7/29/Several days later she returned and said she no longer wanted the vehicle, was not happy with etcIn order to satisfy the customer, we took the unusual measure of unwinding the deal*** [redacted] than told us that she wanted to purchase a preowned [redacted] We sold her the [redacted] on 8/04/14, and she took the vehicle to VirginiaOn or about 11/25/became aware that *** [redacted] 's husband, (who is not on the transaction,) wanted to give back the car again.We have attempted to satisfy this customer twice, however we cannot continue to take vehicles back simply because the customer drives it for two months, tries to trade it in somewhere else, then decides the value is not what they wanted to pay for the vehicle.Understanding that trade values differ during seasonal periods as well as regional values, we price our vehicles accordingly, At no point did we tell *** [redacted] that she had to purchase a rear wheel drive sports car, or any car for that matter when we unwound the original deal*** [redacted] informed us that she had to buy a vehicle and the [redacted] was the vehicle she wanted, picked out, and ultimately purchasedWe have all of the properly executed paperwork in house, with all of the proper signatures, documentation, and appropriate supporting paperwork.I am confident that we have done everything we can to satisfy [redacted] , and at this point there is nothing further we can accomplishVery Truly Yours, Armand R General Manager

July 16, 2015To whom it may concern,When [redacted] first met with our salesman, he told him he very much disliked his [redacted] He stated that he felt unsafe in it, and was interested in any vehicle that could get him out of his current vehicle [redacted] further went on to say that his wife has a [redacted] and they are very happy with it.Our Salesman pulled up a [redacted] for [redacted] , who again confirmed that he likes the [redacted] and that it would work for himIn passing, he asked if we would be able to install a hitch to the vehicleContrary to his statement, he did not disclose to us what size hitch he would need or that he planned on towing something that weighed 4,pounds.I spoke to the customer on Wednesday July 15th, and offered to buy his vehicle back from him for the same price he paid for it, and put him in a different vehicle that would fit his needs [redacted] said he will be in Florida until July 27th.If you need anything further, please feel free to contact me.Thank you,Jeff FGeneral Sales Manager

December 6, 2016Dear Revdex.com,In response to [redacted] 's concerns; During our conversation, the offer extended to [redacted] was to have a professional inspect his vehicle, free of charge, to ascertain his concern [redacted] agreed, stating he would return in minutesHe never returned, which later resulted in receiving a 3-way call from [redacted] and [redacted] [redacted] had performed work on his vehicle and was extremely agitated at the possibility of taking responsibility for his vehicle and any expenses involved.After our 3-way conversation call, the free of charge inspection is no longer available to [redacted] Goodwill services offered to [redacted] were to promote goodwillHis feelings of being victimized have been expressed to many via the internet; no goodwill would be promoted.In response to denying warranty work on his vehicle, there is no available Warranty coverage, as it has expiredWe will gladly inspect and diagnose his concern for a diagnostic fee of $with payment paid prior to servicingAs far as the concern with the oil change, it had been done in and we had no conversation regarding this issue.As far as my ridiculous behavior, [redacted] 's “obsession' with seeking, evidence appeared to be very peculiarI tried real hard to have a mature conversation with [redacted] , and for that I am truly sorry

March 28, 2017Dear [redacted] ***:We have received your letters dated March 13, 2017, and March 24, 2017, enclosing the concerns of [redacted] .Accordingly, we can offer the following explanation for [redacted] 's claims: [redacted] purchased the vehicle on 9/10/2011, which stated the vehicle had an accident and the airbag deployedShe signed a [redacted] at the time, copy of which is enclosed).She was trying to trade the car in at other dealerships approximately years later, and was told her car had very little value due to structural damage reported on the [redacted] (copy enclosed) [redacted] reported the structural damage from the 6/3/accident on 3/12/2014, with supplemental details about the accident added to the [redacted] om 11/18/2014.From the above, Brown-Daub has determined that the [redacted] that [redacted] signed in was true and accurate at the timeWe cannot be held accountable for information added by [redacted] several years after the purchaseThat being said, we have been working with [redacted] and have reached an amicable deal for a new vehicle with the *** being taken in trade at a fair valueWe believe this natter has been resolved to best interest of both parties and the matter is closed.Thank you for your attentionPlease feel free to contact me at ###-###-#### if you have any further questions regarding this matter.Sincerely,Michael D.General Manger

July 16, 2015To whom it may concern, When [redacted] first met with our salesman, he told him he very much disliked his [redacted] He stated that he felt unsafe in it, and was interested in any vehicle that could get him out of his current vehicle [redacted] further went on to say that his wife has a [redacted] and they are very happy with it.Our Salesman pulled up a [redacted] for [redacted] , who again confirmed that he likes the [redacted] and that it would work for himIn passing, he asked if we would be able to install a hitch to the vehicleContrary to his statement, he did not disclose to us what size hitch he would need or that he planned on towing something that weighed 4,poundsI spoke to the customer on Wednesday July 15th, and offered to buy his vehicle back from him for the same price he paid for it, and put him in a different vehicle that would fit his needs [redacted] said he will be in Florida until July 27thIf you need anything further, please feel free to contact meThank you,Jeff FGeneral Sales Manager

October 20, 2015Dear [redacted] ***: We have received your letter dated October 16, 2015, enclosing the concern of [redacted] We understand [redacted] ' concern for his safety and are also unhappy with the amount of time it has taken to get the part from the manufacturerI can assure you that we have followed this situation closely and despite our constant checking, the manufacturer was unable to provide us the part that was recalled on [redacted] ' [redacted] until this past Friday, October 16, Our Service Advisor, Chris H [redacted] , called [redacted] yesterday, October 19th, and again today, October 20th, to let him know that the part has finally arrivedWe have made an appointment with [redacted] for next Thursday, October 29th, to repair the vehicle.Thank you for your attention to this matterPlease feel free to contact me at [redacted] if you have any further questions regarding this matterSincerely, Shane R General Manager

January 20, 2017Dear [redacted]:We have received your letter dated January 11, 2017, enclosing the concerns of [redacted].We have investigated the situation surrounding the above vehicle and can provide the following sequence of events to demonstrate that Brown-Daub acted in good faith and tried...

to provide the best solution to her concerns.[redacted] purchased the above pre-owned vehicle on 6/25/16 with 30,492 miles on it. As shown on the enclosed repair order, dated 11/18/16, she brought the vehicle in with 37,438 miles on it and her concern at the time was that there was wobbling as she drove 20-25 miles per hour. Please note that the mileage incurred between the purchase date and the first visit is 25-30% above the industry standard average monthly mileage. Additionally, there is no mention of a noise noted on the repair order. The technician found the tire tread to be low (2/32). When tread is low, it is common for belts to shift away, causing a vibration. The technician recommended replacing all four tires, which is an industry standard reasonable solution to fix this issue. The tire replacement was declined by [redacted] and the tires were not replaced by Brown-Daub,[redacted] brought the vehicle back to our service department again on 12/26/16 as shown by the enclosed repair order. Since the previous visit the customer had replaced all four tires, but stated there was still a vibration, At this time our Shop Foreman personally road tested the vehicle with [redacted] to try to duplicate the issue. Together they could not duplicate the concern of [redacted]. Then, a technician took the diagnostic scan tool on a road test with the vehicle and no trouble codes appeared. The vehicle was scanned again while on the lift, and there was no out of balance condition detected in the wheels, driveshaft, or axles. Brown-Daub took a few days to thoroughly examine the vehicle and perform thorough tests. At no time were we able to duplicate the concerns of [redacted].At this point Brown-Daub offered to continue with diagnostic testing at no charge to the customer since the vehicle was still under factory warranty. Please note that we understand the frustration and inconvenience she endured, and we had provided [redacted] with a loaner vehicle for the entire time her vehicle was being worked on by Brown-Daub to limit her inconvenience. We also offered to continue the alternate transportation if she opted for the continued testing. [redacted] declined the offer and picked up her vehicle.At this point we feel that Brown-Daub has acted in good faith in trying to resolve [redacted]'s concerns. We have tried to duplicate the issue on numerous occasions, including with her husband in the vehicle, and we have run the proper diagnostic tests. Without permission to continue searching for the problem, and considering she purchased the vehicle pre-owned and has driven the vehicle over the average industry standard monthly mileage, we do not feel that we can assume responsibility for the problems [redacted] claims. Our offer to continue diagnostic testing at no charge continues to stand, so if [redacted] would like to bring her vehicle back in to our dealership, she can call our Service Manager directly to make the arrangements.Thank you for your attention to this matter. Please feel free to contact me at ###-###-#### if you have any further questions regarding this matter. Sincerely,Shane R. General Manager