Brown Excavating & Demolition

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I'm adding my response to the business' reply.They didn't answer most of the issues presentedNo response to why overcharged and no receipt for breakdown of chargesThe items that were left in garage were last items brought out from inside of house(leaves from dining room table, couch cover, etc.)No response to destroying my parents' dining room set(antique)No response to loss of [redacted] autographed pictureLastly, they spoke a lot about social worker from [redacted] being pleased with the company;however she didn't actually participate in the move(admitted by her) [redacted] paid $toward the Move

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I booked a move, how they address the required work force is up to the businessStating that I received a discount in the amount of another mover is irrelevant to the complaintWhen I booked the move, I gave a detailed inventory of the items that needed moving and as I previously stated they are the movers and therefore they should know the required work forceAlso, I had to reassemble the bed in the master bedroom because I got tired of watching the movers attempt to reassemble the bedI was so frustrated I also told them to not attempt to reassemble my son's bed, which is still in piecesAdditionally, I was not informed prior to booking the repairperson that he worked on weekendsMy only regular day off is Sunday, and I usually visit my granddaughter on that dayI still have damage to my house but I do not really want to take more time off work to have someone come and repair the damage that the moving company causedOddly enough, I just purchased windows for my house and the window sales person stated that his son also had issues with this moverTherefore, I believe that my complaint is valid and I am still dissatisfied with the service that I received

Hi ***; this is in reference to claim ID *** for *** *** Thank you for bringing it to our attention It is baseless and does not merit a refund at all The following are the facts: The estimate was done by our professional You Move Me call center and the
estimate was based solely on the information he provided to them; I can provide a copy of that call to you if you would like to hear it because it supports our side The estimate was done on 7/7/15, and did not include packing services because Mr*** did not mention a need for packing services when he called our call center! A welcome call was made to the customer on 7/9/by Matt B***, our lead crew chief for Moving and the customer did not mention a need for packing at all during that conversation On 8/our team arrived to find that the home was not packed and there were considerably more pieces to be moved than was on the estimate, which was based on what was told to our call center (again, I am happy to let you listen to that call between Mr*** and our call center; we listened and it backs up the estimate; alot ofot items that were present for the move were not mentioned to the call center and there was no packing mentioned Mr*** As is our standard business practice, when our Move team first arrived at their house, we did a walk through with the customer, where our crew chief saw that there was a discrepancy with the number of pieces needing to be moved and the number of pieces in the estimate As is our business practice, our Crew Chief did a revision of estimate which was signed by the customer prior to the job beginning When our crew chief reported to our office that there was much more to be moved than we expected (based on the estimate, which was based on the customer call into the call center and what he told them he needed to have moved), we did bring a second truck out to the move, but we did not charge an additional truck and equipment fee The only charge assessed was for the labor, which is appropriate The customers wife was on-site for the second truck and a walk through with the customers wife was done with our team identifying what was to be loaded and what was left.I am attaching the signed Revision of Estimate, the invoice and the original estimate.Our contract is a professional contract which clearly states that we are paid based on the actual mover hours for the move times the per mover hourly rate of $52.50; Our team worked hard and provided a quality service; the lack of correct information provided by the customer to our call center is the root cause of the issue; had he been accurate in what he told our call center, then the original estimate would have been accurate; also had they informed the call center that they needed packing services, that would also have been included in the estimate At that time, they could have decided not to have us do their move.CliffPhone: ***Email: ***Cliff B*** |Franchise Partner: Cincinnati and Dayton###-###-#### You Move Me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I'm adding my response to the business' reply.They didn't answer most of the issues presentedNo response to why overcharged and no receipt for breakdown of chargesThe items that were left in garage were last items brought out from inside of house(leaves from dining room table, couch cover, etc.)No response to destroying my parents' dining room set(antique)No response to loss of *** *** autographed pictureLastly, they spoke a lot about social worker from *** *** *** being pleased with the company;however she didn't actually participate in the move(admitted by her)*** *** *** paid $toward the Move

Revdex.com Complaint: *** ***Revdex.com ID: *** booked his move for 3/24/with an arrival window between 8-AMThe Movers were scheduled to arrive at the office at 7:AM, and they arrived on-time at the customer’s loading location at AMThe crew leader did mention the
appreciation about receiving tips, but subsequent to this we had a training meeting discussing that issue; There were several damage issues to furniture pieces because the movers did not pad and wrap any the furniture in the customer’s house (they opted to pad the items in the truck instead)Due to the issues, we had the customer pay for three movers for hours at the two-man rate, which equals $in savingsHe also paid our truck, travel, equipfee of $The customer did report a claim for damage, which was immediately cycled through our claims process and assigned to our repair vendor ***, our craftsman,repaired all of the items shown to him at the customer’s house and to the customer’s satisfaction Obviously, we absorbed that cost, as we should *** was at the customer’s house for one day, and that day was selected by the customer*** is available any day of the week to do repairs, including the weekend The client identified the mishaps of the move with the claims department, and we executed on the things that were presented Our reviews on our website and social media are real and in aggregate, our customer ratings from our customers are high Obviously, there were issues with this move and we addressed the repairs that needed to be done and we reduced the customer’s bill significantly While most of our movers do just moves, some of our move employees also participate in the *** business as wellWhen they do, they are trained and certified on bothOur employees are specially trained to work both parts of our businesses.We realize that this move was not perfect, and that is why we reduced the invoice so significantly and why we paid to have ***, a great craftsman take care of all of the issues. Additional compensation should not be necessary because the customer scheduled the time for our repair craftsman to come out to his home on the date he wanted him there

We did a Pack and Move for Mr. [redacted].  We have signatures on each of the 4 invoices stating that our work was done completely and satisfactorily.  The work was completed within the estimate guidelines, which includes an acceptable variance of up to 20%.  Our standard payment terms are...

to be paid at the end of each day when an invoice is created for the work done on that day.  After the first day Mr. [redacted] said that he thought he could pay at the end of the move, which is never done.  I did agree to extend the payment out to the beginning of the next week, when the move was supposed to be done.  Mr. [redacted] is misstaking me (Cliff [redacted], owner) with my General Manager, Mark [redacted].  I met Mr. [redacted] only once when I did the on-site estimate.  My GM, Mark was onsite several times throughout the Pack and Move and he is the one that Mr. [redacted] dialoged with during that time.  We extended the move date out beyond what we were originally told, because Mr. [redacted] asked us to, based on his closing.  We kept all of his belongings secured in in our trucks throughout this time, which caused us to lease trucks for other moves, but it insured that his items were safely in our trucks until his final move.  As I told Mr. [redacted] from the beginning, our overnight charges are normally $200 per truck per night, but I gave him a special discount of only $100 per truck per night.  At the time of the original estimate, Mr. [redacted] was not sure if his move would require overnight storage.  Therefore, the overnight charges were not included in the estimates that were originally nt to him, but they were explicitly covered in the email that the estimate was attached to and it stated that the overnight charges, if required, are charged at $100 per truck per night.The following are the key facts:1.  The following are the charges by day:7/8:   $ 843.607/11: $2695.787/13: $1343.387/14: $1710.75TOTAL=$6593.532.  The following are the overnight charges (which are included on the charges above)7/9:  $200(2 trucks)7/10:$200 (2 trucks)7/11:$300 (3 trucks)7/12:$300 (3 trucks)7/13:$300 (3 trucks)Total overnight charges = $1300.3.The net packing and moving charges = $5293.53 (not including the overnight charges)4.The original on-site estimate for Packing and Moving =$4685.38; we guarantee that the actual is no more than 20% on top of the estimate5.The actual of $5293.53  (#3 above) is 13% over the estimate; well within the range of our 20% guaranteeIn Summary, we worked hard to make this a successful Pack and Move.  We accomodated every date and time change in the  closings that was requested of us, which extended the dates for the move out; Our charges were what was agreed to in writing prior to the move, including the overnight charges of $100 per truck per night.  The total charges are well within the 20% guarantee that we made.  We allowed Mr. [redacted] to not pay us for the first day until the next week, even though that this is not consistent with our payment practice and industry standard (we tried to accomodate his request).  Mr. [redacted] is owed an adjustment of $89, which is the truck and equipment fee which was charged for the first day---we requested doing the Packing a day earlier than planned and told Mr. [redacted] that it wouldn't cost him anything extra to do so.  If that hasn't been sent to him yet, we will do so. Any further adjustment on the price is not appropriate.  If there was any damage to items caused by our movers during the move, Mr. [redacted] should submit a written request to us and we will evaluate it.  This is consistent with what was communicated to him in an email after his move.We appreciated the opportunity to Pack and Move Mr. [redacted].

I have detailed in the attachment why the concerns brought in this complaint are just not accurate.  We did packing and moving for Mr. [redacted].  He had a lot of other people there packing, that could have impacted this.  You will see that we were asked to do a lot of additional things...

that weren't initially planned for--we were happy to do them, but it did increase the time of the move.  I will fax to the Revdex.com all of the invoices; Please note that the [redacted] paid a significant amount of Mr. [redacted]'s move.  Our contact there was VERY pleased with all of the work we did, under trying circumstances.  In addition, and at NO CHARGE, I provided movers days after the move was over to move boxes to any room that Mr. [redacted] wanted them.  The items in the garage were items that Mr. [redacted] didn't want to move; he contacted [redacted] and when we came out to look at it, we quoted him approx $800 to remove---it was more than a full truck; he sent our team away saying that he didn't want to pay that, thinking that the new owners would just take it; they required him to pay them $750 to take it.  This claim is not substantiated.  We did a lot of work and the move, under trying circumstances was completed well.  The represented form [redacted] told us that we did a GREAT job.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I booked a move, how they address the required work force is up to the business. Stating that I received a discount in the amount of another mover is irrelevant to the complaint. When I booked the move, I gave a detailed inventory of the items that needed moving and as I previously stated they are the movers and therefore they should know the required work force. Also, I had to reassemble the bed in the master bedroom because I got tired of watching the movers attempt to reassemble the bed. I was so frustrated I also told them to not attempt to reassemble my son's bed, which is still in pieces. Additionally, I was not informed prior to booking the repairperson that he worked on weekends. My only regular day off is Sunday, and I usually visit my granddaughter on that day. I still have damage to my house but I do not really want to take more time off work to have someone come and repair the damage that the moving company caused. Oddly enough, I just purchased windows for my house and the window sales person stated that his son also had issues with this mover. Therefore, I believe that my complaint is valid and I am still dissatisfied with the service that I received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am very inclined that this company is used to lying to its customers and potential clientele to get what THEY want, not what the CONSUMER wants. Which is our money. There were numerous LIES within the companies response alone. For instance, Cliff introduced himself as the owner when he came to my house. I would have taken note had he only been a manager, which he is claiming now. I never met Mark, who supposedly was at my house packing up my belongings. Unless he was one of the adrican american workers there, thats a lie too. I didn't sign the contract at the end of the day because I was satisfied with their services and business practices, I signed because the workers were instructed not to leave my property until I did so. The first day of moving still needed up costing me almost $1,000 even though it was supposedly free. Another fact was that I mentioned overnight storage from day one. That was the main reason we didnt move ourselves. The initial phone conversation included this, yet the company claims that I didn't ask for it until much later. Since the company states that their phone calls are recorded for quality assurance, that should easily be verified. Yet, the company would rather lie to me, it's customers, and the Revdex.com, rather than righting a wrong. This company has a reputation of devious and con-like business practices and I will make it my personal goal to let anyone and everyone know what scoundrels are in charge there. This will not be the end of this matter, if I can help it. No one else should be subject to this kind of swindel.
Regards,
[redacted]

I never received a copy of the contract or a detailed bill. I've enclosed the estimates-one for packing and one for the move.if you would like, I have a receipt for a $114 deposit and for the bee spray that their head mover left to buy.I would also like to clarify several points. Four of us(my friends) were loading a [redacted] truck with items from the garage. One of the movers offered to help us-they charged me for that mover's time and we didn't need his help.  It was agreed before the move that they would dispose of my trampoline for $75.  My parents' dining room set is 85 years old. It was worth thousands of dollars. Their person in charge of the actual move left to get bee spray-I have the receipts.  They spent almost 2 hours fighting the bees even though their was another entrance. I'm sorry if any of this seems petty, these movers left my life in disarray for quite a long time after the move,I've asked Mr Brahm and Matt several times for a detailed bill after the move and have never gotten one.Thank you for your help.