Brown Honda

*** [redacted] was never verbally told that his transmission was going “bad” After numerous test drives with different technicians no problem was ever discovered [redacted] *** was going to extend the warranty due to the information she receivedShe was told the warranty was expiring which in fact it was not until Aug of or 111,milesOn April 14, the vehicle had 99,miles on the odometerSo due to the misinformation she was given the offer was removed We did not offer to buy the vehicle back [redacted] stated he did not like the vehicleThey were unable to trade the vehicleThey could not afford the payments *** [redacted] stated on July 22, he would seek services at another dealership and we agreed it would be in the best interest of both parties involved

RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I can fax over all invoices on work that was done on vehicle. The company in fact is not being honest at all. I also have the emails from the human resources department and they were the party that decided my business was not wanted any longer. I also have a invoice of the improper service on transmission. I believe they record all phone conversations, and the call between me and [redacted] in very obvious on what she offered me verbally. I have documented all dates and times I spoke with the company on my end. I would be more than happy to extend this information to you to review on behalf of my case. They never contacted me personally back about the buy back or extended warranty at all after the day [redacted] offered me the extended warranty. So how can you offer a customer something and never call them back to follow up. The last thing [redacted] stated to me was we will work out the details and get back with you as soon as possible. I waited, and waited with no follow up or return calls. I presume that they think talking with my wife which is a employee of Browns is good enough?? I am the sole owner of this vehicle, her name is not on any of ownership paperwork. How can a company resolve a problem with someone who is not the owner or loan holder of the vehicle? I look forward to hearing back from you soon. Sorry for the delay [redacted]

BROWN Honda sells garbage / lemon vehicles and put you in predatory Loan Situations Avoid Brown Honda and go with another reputable dealer or buy private, if you can BROWN Honda lacks ethics / decency and they are nothing more than Snake Oil Salesmen / women
My experience wiith Brown Honda - Toledo, OH has been a haunting experience The Salesman named, *** ***, sold me a Honda Accord in After days, the engine started smoking and died I lodged a complaint with Brown Honda and they advised me to bring the car in and that they will not cover the Engine Replacement As a result, I had to replace the engine, at a cost of $ 2,on my own without any assistance from Brown Honda
The other nightmare was that this *** *** Guy from got me involved me *** Financial with a $ 15K Loan I had put an amount down down and I had been paying this loan from onwards In deferring the payments due to job loss for a couple of months, each principal payment that I made was only going towards interest I am fairly sure that this is an illegal practice and *** Financial should be held accounble Almost years of paying $ 400+ month, my principal never decreased Eventually I got tired of the loand and told the *** *** to stick the car *** They repossessed the car, don't know what it sold for and I have been stuck with a bill for $ 10,with very harassing collection methods by *** and its collections partners
The icing on the cake is having received a 1099C in the amount of the $ 10,for cancelled debt This will qualify as taxable income under IRS regulations that I am responsible for

1.      [redacted] was never verbally told that his transmission was going “bad”.  After numerous test drives with different technicians no problem was ever discovered.
2.      [redacted] was...

going to extend the warranty due to the information she received. She was told the warranty was expiring which in fact it was not until Aug of 2015 or 111,119 miles. On April 14, 2014 the vehicle had 99,338 miles on the odometer. So due to the misinformation she was given the offer was removed.
 
3.      We did not offer to buy the vehicle back. [redacted] stated he did not like the vehicle. They were unable to trade the vehicle. They could not afford the payments.
4.      [redacted] stated on July 22, 2014 he would seek services at another dealership  and we agreed it would be in the best interest of both parties involved.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I can fax over all invoices on work that was done on vehicle. The company in fact is not being honest at all. I also have the emails from the human resources department and they were the party that decided my business was not wanted any longer. I also have a invoice of the improper service on transmission. I believe they record all phone conversations, and the call between me and [redacted] in very obvious on what she offered me verbally. I have documented all dates and times I spoke with the company on my end.  I would be more than happy to extend this information to you to review on behalf of my case. They never contacted me personally back about the buy back or extended warranty at all after the day [redacted] offered me the extended warranty. So how can you offer a customer something and never call them back to follow up. The last thing [redacted] stated to me was we will work out the details and get back with you as soon as possible. I waited, and waited with no follow up or return calls. I presume that they think talking with my wife which is a employee of Browns is good enough?? I am the sole owner of this vehicle, her name is not on any of ownership paperwork.  How can a company resolve a problem with someone who is not the owner or loan holder of the vehicle? I look forward to hearing back from you soon. Sorry for the delay
[redacted]

Brown Honda seevice mgr? confronted me in threatening manner when I complained about service! Followed me into sales area and yelled in front of sales people AND customers while I was leaving phone no. for Sydney to call me! I made 3:30 appt. told 30 min Four customers came & went after me! Went and asked. He had bad attitude then. Told me go outside and it was coming Two salesmen asked and I told them not happy. One went and checked on car. On phone and angry guy stuck head out bay area. Pointed at my car yelled "keys are in it" and left. HORRIBLE attitude and customer service I went back in and he interrupted my conversation with receptionist! I wanted to leave message with Sydney He yelled "i'll page her". I went to sales floor and told she was off. While talking to that female angry guy stormed in and started yelling at me! He is horrible. I am telling everyone in person, phone, & social media how Brown Honda treats 1st time buyers! This was my first new car and I am 64. I am crying now from anger and embarassment. First timw there treated rudely by shuttle guy first month. Still came.back and got treated badly. He yelled at me from sales floor back to bay area and his cubicl in front of customers & employees at least 6 there. NO excuse for behavior to anyone. Worked at police dept. & Target security. zero tolerance. he is a liability to your business. Sounds like he hates women A man would have pur him in his pace. I have two yrs left on my lease He better NOT get near me. I will make sure I have witnesses videotaping his behavior

Review: My [redacted] has been in the shop for multiple repairs since my purchase from Browns Automotive. They have replaced motor mounts 2 times, power steering pump, ac relay, ac compressor, and I have had it in shop over 6 times for transmission complaint with no resolve. They verbally state its going bad but would not put it on paper for me when picking car up. Most of the repairs were covered under the extended warranty I purchased that now has run out. I have paperwork were they flushed my transmission, which is against [redacted] protocol. The transmission has gotten worse since this was performed. I had it in 3 times in a row for ac problem which finally resulted in them replacing compressor due to master tech did not charge system with Freon on my last pick up for bad ac relay. I addressed my concerns with the operating manager of Browns, [redacted]. She verbally promised me on a additional extended warranty on April 14,2014 by phone which is recorded on there end. She understood my warranty would be up soon and was doing this to make things right due to poor service that was provided to me on multiple repairs. I waited for a return call, which I never got months later. I finally called and asked her personally if she was going to honor that promise and she stated, NO it has been months. As soon as I brought it to there attention that they did a incorrect flush on my transmission per paperwork, they terminated me as a customer. I have several exchanged emails with human resources and the [redacted] service manager. The [redacted] never responds and human resources tells me to seek service at another dealer. I take it that this means the current repairs no longer are covered under there warranty since they did the repairs and will not work on vehicle again. I have done everything in my power to communicate correctly via email and messages with no response. I am bothered by the fact I was promised something and they feel they don't have to respond to my concerns at all. I believe this is a poor way to operate a company. I am taking it I am just a number and they have terminated me as a customer to get out of there liability or poor, improper repairs and lack of good customer service and communication. I will have to also state that my wife was pulled into a office several times concerning a car that she doesn't even own and name is nowhere on any paperwork. They took the road of channeling through her vs. contacting me as a customer, this I feel is a bad business. This has gone on for over a year now. There are other issues that they state is a [redacted] characteristic, clunking in front end and vibration at highways speed. The operating manager also tried to get us in a new car and buy this one back vs. the extended warranty, but financially this was not possible. This is why the extended warranty was the only option with the company purchasing it. The last conversation they stated the extended warranty was to much for them to cover on company expense. I have all dates, conversations, paperwork documented on my end. If you promise something regardless the circumstances if you said it back it up, it the right thing to do. I did contact [redacted] corporate and verify that flush improper, its a drain and refill only. The [redacted] stated that "FLUSH" means they drained and refilled several times vs. hooking up to a machine. How am I to trust this due to they also stated my ac charge was checked and operating well. The next day I had to bring it in and apologized because it was never charged. This is when the extended warranty on car was promised.Desired Settlement: The extended warranty as promised on April 14,2014 by [redacted]. Address the on going issue of transmission getting worse since the " FLUSH". I now have to drive a hour away to another Honda dealer to have car serviced. I believe the warranty is all I would like out this situation since I can not trust the company as a whole to follow through with there promises, or proper repairs.

Business

Response:

1. [redacted] was never verbally told that his transmission was going “bad”. After numerous test drives with different technicians no problem was ever discovered.

2. [redacted] was going to extend the warranty due to the information she received. She was told the warranty was expiring which in fact it was not until Aug of 2015 or 111,119 miles. On April 14, 2014 the vehicle had 99,338 miles on the odometer. So due to the misinformation she was given the offer was removed.

3. We did not offer to buy the vehicle back. [redacted] stated he did not like the vehicle. They were unable to trade the vehicle. They could not afford the payments.

4. [redacted] stated on July 22, 2014 he would seek services at another dealership and we agreed it would be in the best interest of both parties involved.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I can fax over all invoices on work that was done on vehicle. The company in fact is not being honest at all. I also have the emails from the human resources department and they were the party that decided my business was not wanted any longer. I also have a invoice of the improper service on transmission. I believe they record all phone conversations, and the call between me and [redacted] in very obvious on what she offered me verbally. I have documented all dates and times I spoke with the company on my end. I would be more than happy to extend this information to you to review on behalf of my case. They never contacted me personally back about the buy back or extended warranty at all after the day [redacted] offered me the extended warranty. So how can you offer a customer something and never call them back to follow up. The last thing [redacted] stated to me was we will work out the details and get back with you as soon as possible. I waited, and waited with no follow up or return calls. I presume that they think talking with my wife which is a employee of Browns is good enough?? I am the sole owner of this vehicle, her name is not on any of ownership paperwork. How can a company resolve a problem with someone who is not the owner or loan holder of the vehicle? I look forward to hearing back from you soon. Sorry for the delay