Brown Insurance

Review: Hello LL Brown. I'm filing this complaint because after no less then 12/15 phone calls the matter still has NOT been resolved. On 11/10/2014 I contact Mr [redacted] to cancel a policy effective 11/15/2014 I was told by Mr [redacted] he would would take care of it that couldn't any more from the truth for the following REASONS. When I realized a refund check had NOT been received in February/2015 I again called Mr. [redacted] I was told [redacted] again he would take care of it. Then about a week later I [redacted]. received a called from Mr. [redacted] stating he need pro of sale I [redacted]. replied that was never required before. It looks like to that Mr.[redacted] screwed up and failed to cancel the policy when requested. That's noway my [redacted]. problem the order for cancellation was placed 4 days before the sale was final. Since February I [redacted] have placed no less 6 calls and have talked with both Mr. [redacted] and [redacted] on my last to LL Brown March/24/2015 I [redacted]. Spoke with both Mr [redacted] and [redacted] at that time I was told the refund check was in processing would be mailed in the day or so guess what today IS 04/13/2015 still NO check. I have had insurance in force with LL Brown and Mr. [redacted] for many many years needless to say since this problem I have no insurance in force with L L Brown.Desired Settlement: Cancel the insurance effective 11/15/2015 as originally request and issue the refund with a cancellation date of 11/15/2014

Business

Response:

Thank you for your letter dated April 13th, 2015 in regard to a complaint received from one of ourformer customers. This came to my attention last week and on Friday, April 17th, I contacted thecustomer, drove to the customer's place of business and hand delivered a check for the prorata refunddue in accordance with his initial request for policy cancellation in November 2014.The agent, Mr. [redacted], that was cited in the letter, performed his duty by making a cancellationrequest on the day he initally spoke with the customer. Again, in February, when the client called again,Mr. [redacted] again requested the cancellation, previously sent in accordance with agency protocols.The procedures for cancellation were not followed internally by other staff in order to get the policycancelled in a timely fashion. We have addressed this with staff and do not anticipate further problemsor instances.The client has received the appropriate refund and appeared satisfied at our meeting on Friday, April17th. He also indicated he would contact us in the future for coverage.I sincerely thank you for bringing this to my attention so that I could address and correct the complaint.If you require any other information, please feel free to contact me at ###-###-####.Sincere regards,Christy BrownOwner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,