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Brown & Joseph, Ltd.

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Reviews Brown & Joseph, Ltd.

Brown & Joseph, Ltd. Reviews (16)

Our firm is primarily involved in the area of commercial debt collectionThis is in response to Lawrence [redacted] complaint On March 24, 2015, we received a collection account from our client Ziplocal against XL Hospice Incfor advertising servicesOn June 3, we contacted XL Hospice Incat the telephone number provided by our clientThe collector spoke to a woman who claimed that the present business is not part of XL Hospice Incand that XL Hospice Inchad been dissolved and was going to pass this on to her legal departmentWe had no further communication with XL Hospice Incor Northwest Hospice LLC after June 3, and the account was closed in our officeOn July 9, we received a letter from Lawrence [redacted] , General Counsel for Northwest Hospice LLC claiming that Northwest Hospice LLC acquired the assets but not the liabilities of XL HospiceThe account had previously been closed in our officeOur company has no affiliation with Rauch Milliken International, Incand therefore we have no response to Mr [redacted] regarding that companyThis firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards If you need any further information, please do not hesitate to contact me

Complaint:
I am rejecting this response because:I believe the information reported by the business is inaccurate.
Sincerely,
Kimberly ***

The consumer has not provided sufficient information in which to identify this accountPlease provided full name, account number, address, telephone number

ID Number:This is in response to the complaint dated 3/31/Brown & Joseph, Ltdis an accounts receivable management company primarily involved in the area of commercial debt collectionOn March 26, we received a collection account from our client *** Insurance Group in the
amount of $against Tyler *** d/b/a Turtle River Services LLC for audit premiums due on a workers compensation insurance policy for his business We take all complaints very seriously and have thoroughly investigated this matterA review of the notes on this file and call recordings that were made for quality and training purposes do not show that MrJospeh “fraudulently” represented himself as an attorneyIn fact, Mr***, asked MrJoseph’s if he was an attorney and MrJoseph said “no” and that we are collection agencyAt no time did MrJoseph engage in any abusive language, “heinous behavior” or “illegal harassment”Mr*** complained he did not receive a letter from our office which was sent on 3/25/While this is a commercial claim and the FDCPA does not apply, we have a Policy & Procedures manual that is given to every employee. In it we have adopted a “zero tolerance” policy in regards to violations of any law. Our Policy and Procedure manual also requires collectors to follow the proscriptions of the FDCPA, TCPA and all other Federal and State laws relating to consumer debt collection. We hold monthly educational and training sessions for our employees. Management monitors employees telephone calls and work terminals to ensure strict adherence to the requirements of the law. If there is a violation of policy, the collector is specifically reminded of his/her obligation to comply with the law, additional training is provided and disciplinary measures, including termination of employment will be taken as appropriateThis office prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. If you need any further information, please do not hesitate to contact me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided the account is removed from my credit report as promised If no action has been taken after days, I will file a new complaint
Sincerely,
Gregory ***

ID Number:*** This is in response to the complaint dated 6/22/Brown & Joseph, Ltdis an accounts receivable management company primarily involved in the area of commercial debt collectionOn May 16, we received a collection account from our client *** Communication against
*** *** North America CorpIt is our understanding that *** *** was Chief Executive Officer of Core Communications formerly known as *** *** North America CorpPursuant to Ms*** certification that she has no business relationship with *** *** of North America we have removed her name and telephone number from the accountWe apologize for any inconvenience to Ms***

Revdex.com ID Number:Our Account Number:*** This is in response to Kimberly ***’s complaint filed on July 5, On June 21, 2016, we received a collection account from our client Quest Diagnostics in the amount of $1,for laboratory services provided to Nashville Midwifery
Service pursuant to their request We have a Policy & Procedures manual that is given to every employeeIn it we have adopted a “zero tolerance” policy in regards to any violations of any lawOur manual states that “At no time shall personnel use any misrepresentation or deception in attempting to collect an accountUnder no circumstances may personnel represent him/herself as being an attorney, employee of the creditor, a representative of a credit bureau, or any third party organizationAll statements made by collection personnel to any other party must be true and correctNo abusive, belittling or un-businesslike language may be used at any timeNo threat to take action on an account shall be made by any collector Our investigation of this complaint shows that Ms*** spoke with Ms*** on June 28, At no time during the conversation did Ms*** impersonate an attorney, deny being a collection agent, or claim that the debt had already been validated. Ms*** did attempt to collect the debt forwarded to our office by our clientAs you know we do not ensure the validity of our client’s accounts We have a Policy & Procedures manual that is given to every employee. In it we have adopted a “zero tolerance” policy in regards to violations of any law. Our Policy and Procedure manual also requires collectors to follow the proscriptions of the FDCPA, TCPA and all other Federal and State laws relating to debt collection when required We hold monthly educational and training sessions for our employees. Management monitors employees telephone calls and work terminals to ensure strict adherence to the requirements of the law. If there is a violation of policy, the collector is specifically reminded of his/her obligation to comply with the law, additional training is provided and disciplinary measures, including termination of employment will be taken as appropriate. Investigation of Ms***’s personnel file did not contain any prior violations of policy. This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Our client has requested that put this account on hold pending their review

Complaint:
I am rejecting this response because: yes I did ask if the representative was an attorney the day after brown and Joseph initially contacted meYes I did receive the postmarked letter today 04/04/I suppose my dignity has gone out the window because law doesn't applyI still reject the idea an individual business owner who pays taxes as an individual, being called at a home residence after business hours of 8-to demand money for a disputed and unresolved claim constitutes a violation of my rights as a human being in this countrySure, you soul deprived, humility punishing, life sucking, faceless, spinless wasted existence of a company have my sincerest apologies and personally will be welcoming your respectful faces to the 7th layer of hell when your time comes
Sincerely,UNPAID ACCOUNT # ***

This is in response to the complaint by Liza [redacted]. Brown & Joseph, Ltd. is an accounts receivable management company. On October 19, 2017 we received a collection account from our client [redacted] Insurance Company against Liza [redacted] in the amount of $1,605.00 to recover an overpayment...

of long term disability payments paid by [redacted] to Ms. [redacted].    Our representative spoke with Ms. [redacted] on December 11, 2017. Ms. [redacted] had promised to resolve the balance due with monthly payments of $25.00 beginning on 12/15/17. Ms. [redacted] did not make the promised payment and on January 10, 2018 our representative contacted Ms. [redacted] regarding the missed payment.   We take all complaints very seriously and have thoroughly investigated this matter.  We have a Policy & Procedures manual that is given to every employee.   In it we have adopted a “zero tolerance” policy in regards to violations of any law.  Our Policy and Procedures manual also requires collectors to follow the proscriptions of the FDCPA, TCPA and all other Federal and State laws relating to consumer debt collection.   We hold monthly educational and training sessions for our employees.  Management monitors employees telephone calls and work terminals to ensure strict adherence to the requirements of the law.  If there is a violation of policy, the collector is specifically reminded of his/her obligation to comply with the law, additional training is provided and disciplinary measures, including termination of employment will be taken as appropriate.   All statements made by collection personnel to any other party must be true and correct. No abusive, belittling or un- businesslike language may be used at any time.   If the investigation of the debtor's complaint reveals a violation of law and/or our collection policy by the collector, the collector will be specifically reminded of his/her obligation to comply with all statutes and regulations concerning consumer debt collection as well as our policies and additional training shall be provided to the collector. Disciplinary measures, up to and including termination of employment, shall also be taken as appropriate.   The collector has been so warned. On the behalf of the collector and Brown & Joseph, Ltd. we sincerely apologize to Ms. [redacted] if she felt that she was treated disrespectfully.   This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.

This is in response to the complaint dated 2/22/16. Brown & Joseph, Ltd. is an accounts receivable management company primarily involved in the area of commercial debt collection. On January 4, 2016, we received a collection account from our client FP Mailing Solutions in the amount of $471.98...

against Nashville Golf and Athletic Club for amounts due from the non-return and use of a postage meter. We take all complaints very seriously and have thoroughly investigated this matter. A review of the notes on this file and call recordings that were made for quality and training purposes  do not show that Mr. Stein used “extreme harassment, scare tactics or accusations of personal credibility” As you know we do not ensure the validity of our client’s claims.  Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. On February 23, 2016, FP Mailing Solutions informed us that this customer paid the past due invoice in January.  We then stopped all collection action and closed our file. While this is a commercial claim and the FDCPA does not apply, we have a Policy & Procedures manual that is given to every employee.   In it we have adopted a “zero tolerance” policy in regards to violations of any law.  Our Policy and Procedure manual also requires collectors to follow the proscriptions of the FDCPA, TCPA and all other Federal and State laws relating to consumer debt collection.  We hold monthly educational and training sessions for our employees.  Management monitors employees telephone calls and work terminals to ensure strict adherence to the requirements of the law.  If there is a violation of policy, the collector is specifically reminded of his/her obligation to comply with the law, additional training is provided and disciplinary measures, including termination of employment will be taken as appropriate. This office prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.  If you need any further information, please do not hesitate to contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Liza [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148711, and find that this resolution is satisfactory to me.
Sincerely,
Donald [redacted]

In response to Ms. [redacted]'s rejection, we stand by our original response.

This is in response to the complaint dated 2/21/16. Brown & Joseph, Ltd. is an accounts receivable management company primarily involved in the area of commercial debt collection. On September 10, 2012, we received a collection account from our client [redacted] Insurance in the amount of $124.01...

for insurance premiums. Mr. [redacted] paid the account in full on 1/20/16.  We take all complaints very seriously and have thoroughly investigated this matter.   Pursuant to the FCRA, we must report accounts correctly and have no authority to delete an account. Mr. [redacted] paid the account in full and we notified the credit bureau that the account was “paid in full.” There were no promises made to Mr. [redacted] that the account would be deleted from the credit bureau. However, as an act of good faith our client has deleted the account from the credit bureaus. It may take 30 – 90 days for this to be reflected on a credit report and is out of our control. This office prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.  If you need any further information, please do not hesitate to contact me.

Our firm is primarily involved in the area of commercial debt collection. This is in response to Lawrence [redacted] complaint.  On March 24, 2015, we received a collection account from our client Ziplocal against XL Hospice Inc. for advertising services. On June 3, 2015 we contacted XL Hospice...

Inc. at the telephone number provided by our client. The collector spoke to a woman who claimed that the present business is not part of XL Hospice Inc. and that XL Hospice Inc. had been dissolved and was going to pass this on to her legal department. We had no further communication with XL Hospice Inc. or Northwest Hospice LLC after June 3, 2015 and the account was closed in our office. On July 9, 2015 we received a letter from Lawrence [redacted], General Counsel for Northwest Hospice LLC claiming that Northwest Hospice LLC acquired the assets but not the liabilities of XL Hospice. The account had previously been closed in our office. Our company has no affiliation with Rauch Milliken International, Inc. and therefore we have no response to Mr. [redacted] regarding that company. This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.  If you need any further information, please do not hesitate to contact me.

Complaint: 11689601
I am rejecting this response because:i asked when a manager will be in 
Sincerely,
Nicole *

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Address: 1 Pierce Pl Ste 1225W, Itasca, Illinois, United States, 60143-1218

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