Brown Shoes is a licsenced Pedorthic practice which deals in Footwear The customer was evaluated and helped to select footwear for her custom orthotic from another practioneer The customer also wanted a consultation on the fit of her shoes from a different store She came late in the day and keep the staff minutes past closing We do have a right to charge for our services and the $fee was included in her original bill This fee is not refundable The return policy is days from the orginal consultation which was 10/13/ The customer was offered a store credit for the full value of her transaction as her return was past the day limit and our policy clearly states no refunds past days She demanded a refund so we made an exception for her and refunded $ $was deducted as a restocking fee In review , this customer was fitted, evauluated and allowed to try multiple pairs of shoes and sizes at home for almost a week before she made up her mind to purchase a pair She then waited days to return them She tried to bring back a pair of shoes to us a week before that were not even purchased at Brown Shoes and was told to take them back to where she purchased them As hard as we try not all customers can be pleased no matter how hard you trySincerely Brown Shoes inc
Brown Shoes is a licsenced Pedorthic practice which deals in Footwear The customer was evaluated and helped to select footwear for her custom orthotic from another practioneer The customer also wanted a consultation on the fit of her shoes from a different store She came late in the day and keep the staff minutes past closing We do have a right to charge for our services and the $fee was included in her original bill This fee is not refundable The return policy is days from the orginal consultation which was 10/13/ The customer was offered a store credit for the full value of her transaction as her return was past the day limit and our policy clearly states no refunds past days She demanded a refund so we made an exception for her and refunded $ $was deducted as a restocking fee In review , this customer was fitted, evauluated and allowed to try multiple pairs of shoes and sizes at home for almost a week before she made up her mind to purchase a pair She then waited days to return them She tried to bring back a pair of shoes to us a week before that were not even purchased at Brown Shoes and was told to take them back to where she purchased them As hard as we try not all customers can be pleased no matter how hard you trySincerely Brown Shoes inc