In regards to the above-mentioned claim, we have, as you can glean from the details, a person who wasunaware of their personal dental coverageAs a result, he somehow feels that the treatment renderedto him and his family should therefore be free! The patient admits that he in fact paid the bill in
full, butstates that he "believe(d) that they should have informed us that the insurance would not have coveredbefore the visit...", (which is not our responsibility),and is upset that his balance will not therefore bewaived.As a courtesy to our patients, we submit their insurance claims for themThis courtesy, however, in noway implies that we have any relationship with their insurance company, nor to the patient in thisregardWe will accept what the policy will pay, and the patient is responsible for the balance (co-pay)ofthe billIf the insurance policy pays zero for the treatments, whatever the reason, then the patient isultimately responsible for the entire balance, just as any other patient would be.I hope that this is an adequate response to this frivolous complaint.Best regards,Stephen J Brown DDS, JD
Thank you for reaching out, I was not trying to receive the service for free as they responded with. When you receive a service, they should let the customer know what is covered and what is not. We would have went to another provider if we knew that our insurance was not covered. Thank youI have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In regards to the above-mentioned claim, we have, as you can glean from the details, a person who wasunaware of their personal dental coverageAs a result, he somehow feels that the treatment renderedto him and his family should therefore be free! The patient admits that he in fact paid the bill in
full, butstates that he "believe(d) that they should have informed us that the insurance would not have coveredbefore the visit...", (which is not our responsibility),and is upset that his balance will not therefore bewaived.As a courtesy to our patients, we submit their insurance claims for themThis courtesy, however, in noway implies that we have any relationship with their insurance company, nor to the patient in thisregardWe will accept what the policy will pay, and the patient is responsible for the balance (co-pay)ofthe billIf the insurance policy pays zero for the treatments, whatever the reason, then the patient isultimately responsible for the entire balance, just as any other patient would be.I hope that this is an adequate response to this frivolous complaint.Best regards,Stephen J Brown DDS, JD
Thank you for reaching out, I was not trying to receive the service for free as they responded with. When you receive a service, they should let the customer know what is covered and what is not. We would have went to another provider if we knew that our insurance was not covered. Thank youI have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]