Brown Upholstery

Please see attached original PDF response from business.--- [redacted] ***RE: ID # [redacted] Attached is my response to the customer complaint you forwarded me.Initially, the customer did not provide me with enough fabric to complete the cushions Hence, I could not start her job when I told her I wouldIt took her a week to get the additional fabricDuring the time it took her to provide me with the additional fabric started another job whichhad to complete before I could start the customer's job again.I specifically told the customer that I was waiting on my seamstress to complete the cushions as the rest of her couch was completed.I never blocked her phone number.The customer worked at my shop a few days a week prior to her picking up her couchShe never expressed any problems during that time.The customer did come to my shop with a police escort and went directly to her couch, unzipped the cushions, and said I did not put the foam that she provided into her cushions.I believe she just does not want to payI have never had any problems with my customersI do the best job that can be done on anyone's furniture.Shawn Brown Brown Upholstery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
First of all he did have my couch for months. It was picked up on 3/30/2017, not until about June did he tell me that I did not have enough fabric, which I did find something to match what I had(July) Yes I did work days in his shop (September & 7) and observed that my couch was still not complete, half done. Called and texted him on September 16th, several times to find that my number was blocked. He put the inside/outside back and arms upside (the fabric pattern) and the foam rubber I provided is not what was used for my cushions. To say I did not want to pay is not correct, I had no problem paying for a job finished on time and correct but months for a job that was promised in weeks and the materials I provided were not used. This not not make a satisfied customer. He is not, at least in our business dealings, who he represented himself to be.Regards,
*** ***

Please see attached original PDF response from business.---[redacted]RE: ID # [redacted]Attached is my response to the customer complaint you forwarded me.Initially, the customer did not provide me with enough fabric to complete the cushions....

Hence, I could not start her job when I told her I would. It took her a week to get the additional fabric. During the time it took her to provide me with the additional fabric started another job whichhad to complete before I could start the customer's job again.I specifically told the customer that I was waiting on my seamstress to complete the cushions as the rest of her couch was completed.I never blocked her phone number.The customer worked at my shop a few days a week prior to her picking up her couch. She never expressed any problems during that time.The customer did come to my shop with a police escort and went directly to her couch, unzipped the cushions, and said I did not put the foam that she provided into her cushions.I believe she just does not want to pay. I have never had any problems with my customers. I do the best job that can be done on anyone's furniture.Shawn Brown Brown Upholstery