[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though I have accepted this answer, your business really needs to get it together This whole process was improperly handled from start to finish My husband purchased a new [redacted] from [redacted] in [redacted] VA and he has his permanent plate already so if this was only an out of state issue why did he get his plate faster than I did and he just made his purchase on July 28th and I made my purchase on June 28th I have to say it would be the dealers issue not an issue with an out of state license All in all I have learned a lot from this process and I will never do business with this dealership again and if anyone asks I will have to recommend they seek their new vehicle elsewhere I have also told Mazda the same thing Time to check your business practices and improve or you will be losing more than just one customer Regards, [redacted]
To whom it may concern:
I read the complaint from the customer and can add that a certified used car means that all the equipment on the car is fully functional and that the vehicle did not have a "buyback" or "salvaged title" Also, I can add that at the time we sell a vehicle, we can
only disclose what we knowIf the *** did, in fact as the customer states show a "clean" ***, we do not know if the car had been painted, or repainted. We would not know this if it was not reported. This does not make us liable nor does this make us unethical. It is impossible to know what we don't know. It is ethical, however to disclose what we knowThe vehicle did pass every mechanical quality test and showed the standard necessary to sell as a certified vehicleUnless disclosed to us, we might not even know if the vehicle was simply repainted for cosmetic reasonsWhat I can offer, is that we certainly would be happy to appraise the vehicle and offer our buy figureWe do have a need for this type of car and would be willing to be as generous as we can possibly be, due to the demandPlease fell free to forward my direct contact information at ***Regards, Michael J***
We've been in constant contact with this customer> There was, in fact a delay in processing the tag work for this customerThe title application was sent to the customer, and a replacement form was sent to her. The Form was sent on Thursday July 17th, and we furnished a return envelope
and instructions to sign the documents and return. The envelope was marked Saturday deliveryIf the document was sent by Friday we would have received the document by SaturdayWe did not receive this document until yesterday, Tuesday July 22. I personally told the customer we will process her tag work, and send the tags to her once the tag work is completed, however, we would be happy to furnish a second set of temporary tags so the customer can continue to drive the vehicleAlthough it is not uncommon to process out of state customers, it is quite a different processThis is due to the fact that out of state auto vehicle processing is done by mail. We are required by the lender's guidelines to process the tag work and ensure the title is properly secured, so we do take on the responsibility to do so. Although we regret that there has been a delay, we can only now begin to process the tag work, now that we have the proper documents. I see the customer mentioned money. It does not cost a customer any more money than it would in any other instance. It is a matter of delay and time, rather than costIt is also not uncommon that we do, from time to time, take longer than anticipated to process out of state titling, mostly for the mere fact that this process is not instant, and electronically processed as it could be done for our Virginia or Maryland Customers The customer has my direct number and is welcome to contact me with regards to the processing of her temporary tags which would be extended by days. This will allow sufficient time to complete the tag workAgain, we received the title document yesterday, which now only allows us to begin the tag processI did assure *** *** we will send out the temp tags in time so she will be able to continue driving.Regards
Michael J***
Brown's Alexandria Mazda
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Even though I have accepted this answer, your business really needs to get it together This whole process was improperly handled from start to finish My husband purchased a new *** *** from *** *** in *** VA and he has his permanent plate already so if this was only an out of state issue why did he get his plate faster than I did and he just made his purchase on July 28th and I made my purchase on June 28th I have to say it would be the dealers issue not an issue with an out of state license All in all I have learned a lot from this process and I will never do business with this dealership again and if anyone asks I will have to recommend they seek their new vehicle elsewhere I have also told Mazda the same thing Time to check your business practices and improve or you will be losing more than just one customer
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though I have accepted this answer, your business really needs to get it together This whole process was improperly handled from start to finish My husband purchased a new [redacted] from [redacted] in [redacted] VA and he has his permanent plate already so if this was only an out of state issue why did he get his plate faster than I did and he just made his purchase on July 28th and I made my purchase on June 28th I have to say it would be the dealers issue not an issue with an out of state license All in all I have learned a lot from this process and I will never do business with this dealership again and if anyone asks I will have to recommend they seek their new vehicle elsewhere I have also told Mazda the same thing Time to check your business practices and improve or you will be losing more than just one customer Regards, [redacted]
To whom it may concern:
I read the complaint from the customer and can add that a certified used car means that all the equipment on the car is fully functional and that the vehicle did not have a "buyback" or "salvaged title" Also, I can add that at the time we sell a vehicle, we can
only disclose what we knowIf the *** did, in fact as the customer states show a "clean" ***, we do not know if the car had been painted, or repainted. We would not know this if it was not reported. This does not make us liable nor does this make us unethical. It is impossible to know what we don't know. It is ethical, however to disclose what we knowThe vehicle did pass every mechanical quality test and showed the standard necessary to sell as a certified vehicleUnless disclosed to us, we might not even know if the vehicle was simply repainted for cosmetic reasonsWhat I can offer, is that we certainly would be happy to appraise the vehicle and offer our buy figureWe do have a need for this type of car and would be willing to be as generous as we can possibly be, due to the demandPlease fell free to forward my direct contact information at ***Regards, Michael J***
We've been in constant contact with this customer> There was, in fact a delay in processing the tag work for this customerThe title application was sent to the customer, and a replacement form was sent to her. The Form was sent on Thursday July 17th, and we furnished a return envelope
and instructions to sign the documents and return. The envelope was marked Saturday deliveryIf the document was sent by Friday we would have received the document by SaturdayWe did not receive this document until yesterday, Tuesday July 22. I personally told the customer we will process her tag work, and send the tags to her once the tag work is completed, however, we would be happy to furnish a second set of temporary tags so the customer can continue to drive the vehicleAlthough it is not uncommon to process out of state customers, it is quite a different processThis is due to the fact that out of state auto vehicle processing is done by mail. We are required by the lender's guidelines to process the tag work and ensure the title is properly secured, so we do take on the responsibility to do so. Although we regret that there has been a delay, we can only now begin to process the tag work, now that we have the proper documents. I see the customer mentioned money. It does not cost a customer any more money than it would in any other instance. It is a matter of delay and time, rather than costIt is also not uncommon that we do, from time to time, take longer than anticipated to process out of state titling, mostly for the mere fact that this process is not instant, and electronically processed as it could be done for our Virginia or Maryland Customers The customer has my direct number and is welcome to contact me with regards to the processing of her temporary tags which would be extended by days. This will allow sufficient time to complete the tag workAgain, we received the title document yesterday, which now only allows us to begin the tag processI did assure *** *** we will send out the temp tags in time so she will be able to continue driving.Regards
Michael J***
Brown's Alexandria Mazda
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Even though I have accepted this answer, your business really needs to get it together This whole process was improperly handled from start to finish My husband purchased a new *** *** from *** *** in *** VA and he has his permanent plate already so if this was only an out of state issue why did he get his plate faster than I did and he just made his purchase on July 28th and I made my purchase on June 28th I have to say it would be the dealers issue not an issue with an out of state license All in all I have learned a lot from this process and I will never do business with this dealership again and if anyone asks I will have to recommend they seek their new vehicle elsewhere I have also told Mazda the same thing Time to check your business practices and improve or you will be losing more than just one customer
Regards,
*** ***