Please let the record show that this is the first correspondance we have recieved of this compliant, dated 5/22/2014. The email states one was sent earlier, but we have not recieved any notifaction of this complaint prio to this. Please check our record of timely resonse in the
past
The potential customer, *** ***, recieved an email advertisement from us , stating we were having a memorial day sale. The price stated included all posible rebates available from American Honda Motor corp., which included Military discount of $1,and $recent college graduate rebates. The discliamer on the email stated that the customer must qualify for the rebates to get that price. The correspondence from our sales staff did not reiterate the qualifing part of the rebates, which were in the ad but should have been reviewed by our sales staff
As a goodwill offering , we will honor the price that the customer is requesting, depnding upon him purchasing the car from us.We are sold out of ***, which is what the price quote was for . We will honor those incentives on a *** Lx manual trans that we will locate, we do not have one in stock. We currently have no ***s in stock but we have some showing in the system . The cost of a has gone up $over the model that are all sold out now. We will absorb the increase from to 2015( 96.91). $14,
This issue has been resolved with customerPlease let us know if customer has any more concerns
Thank you
Oscar M***
Brown's Arlington Honda
###-###-####
To whom it may concern:
On 01/25/**and *** *** purchased a Honda Pilot from Browns Arlington HondaThey had a *** *** lease that at the time had payments remaining totaling $2,The agreement we had at the point of sale, was that we would pay the last six payment of his
lease and take care of returning the *** to ***Browns Arlington Honda paid the remaining payment within days of the saleOn 02/03/*** *** came to the dealership to get an odometer statement for the ***, so that she may show ***’s *** they no longer owed the SUVShe wanted to cancel an extended warranty that she had purchased with the *** *** explained to me that the bumper on the *** had been damagedThat they did not call the insurance company to avoid paying the premiumsShe stated to me that her husband said that Browns Arlington Honda was responsible for the bumperI explained to *** *** that if any damage on the car before we took procession of the *** was on the ***Later that Week *** *** called expressing his concern, saying he wanted Browns Honda to take his *** as trade so that he would not be responsible for the damage on the bumperI tried to explain to him that could not happen now after deal was settled on 01/25/After several conversations with *** *** I called and explained to *** *** that Browns, out of good faith would repair the bumper before we returned the car to ***He seemed to be satisfied with thisThe bumper is scheduled to be repaired
George *.H*** JR
General Sales Manager
Brown’s Arlington Honda
*** *** ***
Arlington, VA *** Main line ###-###-####
Direct ###-###-####
Fax ###-###-####
www.brownscar.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ***,
We are still waiting on the parts from American HondaI do apologize for the long waitWe would like to offer you an alternative transportation until the parts come inPlease let me know if this would work for youAll you need to do is come in to our Service Department,
leave your vehicle with us and we would provide you with a vehicle to drive from *** free of charge.I can be reached at ###-###-#### or via e-mail at ***@brownscar.com
Thank you and I hope to hear from youSincerely,
Oscar M***
Service Director
Brown's Arlington Honda
###-###-####
I am in the market to buy a Honda PilotThe sales team, during the visit, showed an appalling lack of interest in helping me understand the features of the car, the availability options, financing options, etcand were only interested in getting a credit card to take a deposit after which they would start the negotiation processI am disgusted to a point that I am considering looking at other car manufacturers such as Toyota who seem to offer better serviceThis dealership has sales personnel who are completely uninterested in working with the potentials so would avoid doing business with them
We have spoken to the customer and this issue has been resolvedCustomer said he sent an email on 3/24/to *** providing an update and saying that the issue has been revolsed
If you have any questions please contact me
direct at ###-###-####Thank you
Oscar M***
Service Manager
Please let the record show that this is the first correspondance we have recieved of this compliant, dated 5/22/2014. The email states one was sent earlier, but we have not recieved any notifaction of this complaint prio to this. Please check our record of timely resonse in the
past
The potential customer, *** ***, recieved an email advertisement from us , stating we were having a memorial day sale. The price stated included all posible rebates available from American Honda Motor corp., which included Military discount of $1,and $recent college graduate rebates. The discliamer on the email stated that the customer must qualify for the rebates to get that price. The correspondence from our sales staff did not reiterate the qualifing part of the rebates, which were in the ad but should have been reviewed by our sales staff
As a goodwill offering , we will honor the price that the customer is requesting, depnding upon him purchasing the car from us.We are sold out of ***, which is what the price quote was for . We will honor those incentives on a *** Lx manual trans that we will locate, we do not have one in stock. We currently have no ***s in stock but we have some showing in the system . The cost of a has gone up $over the model that are all sold out now. We will absorb the increase from to 2015( 96.91). $14,
This issue has been resolved with customerPlease let us know if customer has any more concerns
Thank you
Oscar M***
Brown's Arlington Honda
###-###-####
To whom it may concern:
On 01/25/**and *** *** purchased a Honda Pilot from Browns Arlington HondaThey had a *** *** lease that at the time had payments remaining totaling $2,The agreement we had at the point of sale, was that we would pay the last six payment of his
lease and take care of returning the *** to ***Browns Arlington Honda paid the remaining payment within days of the saleOn 02/03/*** *** came to the dealership to get an odometer statement for the ***, so that she may show ***’s *** they no longer owed the SUVShe wanted to cancel an extended warranty that she had purchased with the *** *** explained to me that the bumper on the *** had been damagedThat they did not call the insurance company to avoid paying the premiumsShe stated to me that her husband said that Browns Arlington Honda was responsible for the bumperI explained to *** *** that if any damage on the car before we took procession of the *** was on the ***Later that Week *** *** called expressing his concern, saying he wanted Browns Honda to take his *** as trade so that he would not be responsible for the damage on the bumperI tried to explain to him that could not happen now after deal was settled on 01/25/After several conversations with *** *** I called and explained to *** *** that Browns, out of good faith would repair the bumper before we returned the car to ***He seemed to be satisfied with thisThe bumper is scheduled to be repaired
George *.H*** JR
General Sales Manager
Brown’s Arlington Honda
*** *** ***
Arlington, VA *** Main line ###-###-####
Direct ###-###-####
Fax ###-###-####
www.brownscar.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ***,
We are still waiting on the parts from American HondaI do apologize for the long waitWe would like to offer you an alternative transportation until the parts come inPlease let me know if this would work for youAll you need to do is come in to our Service Department,
leave your vehicle with us and we would provide you with a vehicle to drive from *** free of charge.I can be reached at ###-###-#### or via e-mail at ***@brownscar.com
Thank you and I hope to hear from youSincerely,
Oscar M***
Service Director
Brown's Arlington Honda
###-###-####
I am in the market to buy a Honda PilotThe sales team, during the visit, showed an appalling lack of interest in helping me understand the features of the car, the availability options, financing options, etcand were only interested in getting a credit card to take a deposit after which they would start the negotiation processI am disgusted to a point that I am considering looking at other car manufacturers such as Toyota who seem to offer better serviceThis dealership has sales personnel who are completely uninterested in working with the potentials so would avoid doing business with them
We have spoken to the customer and this issue has been resolvedCustomer said he sent an email on 3/24/to *** providing an update and saying that the issue has been revolsed
If you have any questions please contact me
direct at ###-###-####Thank you
Oscar M***
Service Manager