Brown's Centreville Motors, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We realize there had been a miscommunication with the customer and it has been resolved in a satisfactory manner for both parties
thank you,

Complaint ID #: ***….Mr *** was offered the exact settlement that he requested thru our Attorney and HE declinedNo further action has been discussed

Received vehicle at facility on 9-2-with a knocking noise coming from the engineOn 9-7-*** denied engine replacement under warranty due to lack of maintenanceCustomer was reached on 9-10-to notify *** denied engine replacementAn email was sent out to the customer on 9-12-
stating why *** was denying the claim and how the service department would help on the pricing to replace the engineCustomer was called numerous times leaving voicemails and leaving messages with others who would answer the phone to call us back so we could discuss what direction the customer wanted to go with repairing her vehicle