RE: Revdex.com Complaint from *** ***To Whom It May Concern: Thank you for contacting us regarding your issues with the deposit refundWe need to reiterate that we are the agent on behalf of the owner and do not have the authority to refund additional moniesThe owner has been notified of your
complaint and we suggest that you follow up with him and if he does not satisfy your needs, possibly take up the matter in small claims courtIf you are in need of the owner's contact information, please contact the office and we will provide it to youIt is our goal to keep our tenants and owner happy but we are sometimes stuck in the middle of difficult situations and do not have the authority to spend the owner's money on maintenance without their consent
Revdex.com:
I accept the business response and would like to accept the full refund of $35.00.For the record, I was called after being approved and told that the apartment was not availableI was called two weeks later and notified that a one bedroom, not two bedroom, was available within the same complexThis was not what I had applied for
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We are very sorry to hear that you did not have a positive experience with applying to rent through Whilser Land Coand are requesting a refund of the $application feeAlthough we received this complaint and believe we followed our standard application process, as a courtesy to you, we will
refund the feeAlthough we are refunding the fee we would like to respond to the specifics of your complaint.When you applied on 5/24/the desired unit was still advertised and availableWhen we called you on 5/and left a message that you were approved it was still available as wellYou stated in the complaint that you did not think that we actually ran your credit but how we have reached an approved status if we did not run your creditWe also left a second message for you on 6/because we had not heard back from youThe unit was still available at that time as wellIn addition we had another identical unit for rent and our website explains that once your application is approved, if you miss out on the one you originally applied for, you would still be approved for up to months if you find another property that we manage that meets your needs.After leaving you several messages about your approved status, we only heard back from you when you left a voice mail on 6/stating that you wanted a refund of your application fee and you had submitted a Revdex.com complaintIn your complaint you stated that you did not receive a copy of your credit reportAll tenants are certainly able to obtain their credit report by simply requesting onePlease let us know by 7/7/15 is you would like a copy of your credit reportWe will provide it but will have to charge the fee of obtaining itIf you do not want the report we will refund your application fee of $35.We understand that you have found another place and wish you the very best moving forwardThank you for taking the time to provide feedback.Regards, *** ***
RE: Revdex.com Complaint from *** ***To Whom It May Concern: Thank you for contacting us regarding your issues with the deposit refundWe need to reiterate that we are the agent on behalf of the owner and do not have the authority to refund additional moniesThe owner has been notified of your
complaint and we suggest that you follow up with him and if he does not satisfy your needs, possibly take up the matter in small claims courtIf you are in need of the owner's contact information, please contact the office and we will provide it to youIt is our goal to keep our tenants and owner happy but we are sometimes stuck in the middle of difficult situations and do not have the authority to spend the owner's money on maintenance without their consent
Revdex.com:
I accept the business response and would like to accept the full refund of $35.00.For the record, I was called after being approved and told that the apartment was not availableI was called two weeks later and notified that a one bedroom, not two bedroom, was available within the same complexThis was not what I had applied for
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We are very sorry to hear that you did not have a positive experience with applying to rent through Whilser Land Coand are requesting a refund of the $application feeAlthough we received this complaint and believe we followed our standard application process, as a courtesy to you, we will
refund the feeAlthough we are refunding the fee we would like to respond to the specifics of your complaint.When you applied on 5/24/the desired unit was still advertised and availableWhen we called you on 5/and left a message that you were approved it was still available as wellYou stated in the complaint that you did not think that we actually ran your credit but how we have reached an approved status if we did not run your creditWe also left a second message for you on 6/because we had not heard back from youThe unit was still available at that time as wellIn addition we had another identical unit for rent and our website explains that once your application is approved, if you miss out on the one you originally applied for, you would still be approved for up to months if you find another property that we manage that meets your needs.After leaving you several messages about your approved status, we only heard back from you when you left a voice mail on 6/stating that you wanted a refund of your application fee and you had submitted a Revdex.com complaintIn your complaint you stated that you did not receive a copy of your credit reportAll tenants are certainly able to obtain their credit report by simply requesting onePlease let us know by 7/7/15 is you would like a copy of your credit reportWe will provide it but will have to charge the fee of obtaining itIf you do not want the report we will refund your application fee of $35.We understand that you have found another place and wish you the very best moving forwardThank you for taking the time to provide feedback.Regards, *** ***