Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved b [Your Answer Here]We find it rather comical that the majority or your response was a way to cover yourselves by writing an essay There was NO ONE in my home at the time, no one, not a pet, a human, no oneOur information was stolen, we NEVER received ANY paper work regarding the changeThe WRONG DOB was on the recording, the WRONG pronunciation of my nameThe voice is clearly NOT mineWe have all the proof to show a judge, a lawyer, your company and ANYONE else to prove that the voice is not mine and that we weren't here, NO ONE WAS!! Its a shame how a company would go to such extremes to salvage the little reputation that they haveIf you do research on your own company and if the Revdex.com investigates, you will find how many customers were duped and lied to [redacted] your company, find the truth on what goes on with your customersWe do not go to ANY measure or extremes to defy or lie about a situation like thisWhy would we waste our time going back and forth on such a matter? Wasting my time and yours? We are clearing OUR name and want want rightfully belongs to us, OUR IDENTITY AND OUR MONEY! When the investigation is concluded, your license will be at stake, that IS how confident we are and how we are showing and explaining the truthYou can reply with another essay, we have the facts and most of all PROOF!! Our money was taken for a service we never asked for, consented to nor gave permissionMany companies out of desperation will buy customers information from other companies and try the switch and bait on customers without them knowingWe have phone records to prove that NO ONE CALLED OUR HOME!! Why because we WERE NOT IN THE STATE OF NY! Not even our cat can answer the phone, he was at a pet hotel while we were on a very important family matter during that same timeSo, choose wisely which customer you go against, especially when they have PROOF and the truth on their sideHow do we know our information wasn't sold to another company? How do we know that our information wasn't used for an employees personal gain? But it was used for your companies profitable gainThe spike in our bill had NOTHING to do with the harsh winter, it was the price you were charging usWe were with North American Power and Gas LLC: No customer charge, @per therm, monthly adjustment fee was $our bill ranged from $31-$120, PER YRYour company charges the following: supply cost @ per kWh making it jump to $43.42, plus $in basic service fees, a monthly adjustment fee of $Common sense ALONE: why would I change to your company if you charge more? Why would we give money away instead of saving? Our bill spiked up from the usual $during the winter to $163! We will await a final decision by the NYPSC and when we are vindicated after all of our proof and actual facts have been shown, we will await a refund from BrownWe have a lawyer ready to dispute this with no worriesWe are disputing this outrageous lie and stolen identity made by Brown, we are fighting to get our identity and our money back for a service that was NEVER requested nor consentedWe have No issue in recording all of our voices and comparing it to the voice recording that was emailed to us by BROWN, we have NO issues in showing anything that is required by the lawWe can request video from the hospital, airline tickets, hotel reservations, car rental, receipts, cell phone records, ANYTHING that is asked from us, we will be more than happy to surrender to the NYPSC and a court of law.Above is the recording which Brown claims is meThe individual provides the wrong DOB and mispronounces my nameNYPSC and our lawyer will also be receiving this recording In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone numberThe paperwork that is handed to all potential customers also very clearly displays the company logo, address and telephone numberThis customer provided their account information to our representative, filled out and signed a sales contract which was then submitted to our officeAfter submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy providerWe never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaintInstead the customer called the utility company and cancelled the enrollment prior to starting service with us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: WE WERE NEVER HOME ON THE DATE THAT THE SUPPOSED AUTHORIZATION TOOK PLACEThe voice on the recording is NOT mine not my spouse and we are the only adults in homeWe didn't wait until April, we noticed it on our bill, the issue is that all the words blend in the same font that we did not notice and we also notice the HUGE spike in price comparison from last year and this yearOur account information was STOLEN from your third party and used without our knowledge or consentDon't make it seem to the public that we are crying wolfWe have read and researches your company and it is not the first time your company has been involved in scamming customers without their knowledge or consentWe are requesting a full refund for ALL the monies we paid from the date our service was switched plus we are seeking damages for fraud and identity theftWe are also forwarding all our proof and information to a lawyerWe have plane tickets, car rental, hotel reservation, hospital footage, sign in sheets, phone records and cell phone records to discredit your statement and get the monies owed to us [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone numberThe paperwork that is handed to all potential customers also very clearly
displays the company logo, address and telephone numberThis customer provided their account information to our representative, filled out and signed a sales contract which was then submitted to our officeAfter submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy providerWe never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaintInstead the customer called the utility company and cancelled the enrollment prior to starting service with us
All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone numberThe paperwork that is handed to all potential customers also very clearly displays the company logo, address and telephone numberThis customer provided their account information
to our representative, filled out and signed a sales contract which was then submitted to our officeAfter submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy providerWe never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaintInstead the customer called the utility company and cancelled the enrollment prior to starting service with us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: WE WERE NEVER HOME ON THE DATE THAT THE SUPPOSED AUTHORIZATION TOOK PLACEThe voice on the recording is NOT mine not my spouse and we are the only adults in homeWe didn't wait until April, we noticed it on our bill, the issue is that all the words blend in the same font that we did not notice and we also notice the HUGE spike in price comparison from last year and this yearOur account information was STOLEN from your third party and used without our knowledge or consentDon't make it seem to the public that we are crying wolfWe have read and researches your company and it is not the first time your company has been involved in scamming customers without their knowledge or consentWe are requesting a full refund for ALL the monies we paid from the date our service was switched plus we are seeking damages for fraud and identity theftWe are also forwarding all our proof and information to a lawyerWe have plane tickets, car rental, hotel reservation, hospital footage, sign in sheets, phone records and cell phone records to discredit your statement and get the monies owed to us.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This case is already being investigated by the New York State PSCWe have provided them and the customer with a recording from our third party telemarketing company that took place in August of They
called ** ***'s home telephone number and the person on the recording answered his phone numberHe identified himself as ** *** and was able to read his utility account number that only someone in the household would have access toSince we spoke with him over the phone, we had no way of verifying who answered the phoneIn order to protect the customer, we mail a welcome letter to the customers home giving them days notice prior to the start of their service with us giving ample time to call us and let us know they changed their mind or didn't want the serviceThe utility company also mails a letter to the customer's home for the same purposeWe have been on his *** bill since September and he waited till April to call us and claim he did not authorize itWe cancelled his account per the customer's request
As stated in the original response, the case is being investigated by the New York State Public Service Commission (NYS PSC)We will follow any ruling handed down by the PSC since they are the regulating authority for our industry
Any attempt to say that the customer researched our company and found that we have been involved in scamming customers without their knowledge is completely and misguidedThe New York State PSC requires specific documentation required to enroll accounts with Energy Service CompaniesAny and every customer that currently or used to receive service from us, has proper documentation per the PSC guidelinesAny company that does not follow their guidelines risks having their license revokedWe have had our license for years and have NEVER been at risk of not having it renewed by the PSC
Energy Service Companies hire third party marketing companieswhether via door to door or over the phone telemarketers to solicit new businessIf at any point one of the marketing firms that work for us are found to be using unauthorized or illegal methods to enroll accounts, they are fired immediately and their pay is withheld pending an investigation of how many customers were affected
The spike in this customer's bill as referenced compared to last year was because as reported on the news, due to the extremely cold winter and much higher than demand for electricity, energy prices were double what they were last yearThe prices were historically high regardless of which Supply company consumers were using
No one ever accused this customer of "crying wolf." As most companies experience, customers sometimes go to extreme lengths to obtain service for freeIn this case, only a person that had access to the customer's bill to read his account number to us AND was at the customer's home to answer his home phone could have been on the recording provided as proof of saleIf in fact this person on the recording is not *** ***, *** must know the person on the recording since the person was in his house at the time and answered his phone
Again, any determination/ruling made by the NYS PSC regarding this case will be followed by our companyShould the PSC rule against us and decide the recording is not valid, a refund of any overages compared to utility pricing will be made, IF there is any differenceNo "damages" will be paid per the customer request since they are no "damages."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b
[Your Answer Here]We find it rather comical that the majority or your response was a way to cover yourselves by writing an essay There was NO ONE in my home at the time, no one, not a pet, a human, no oneOur information was stolen, we NEVER received ANY paper work regarding the changeThe WRONG DOB was on the recording, the WRONG pronunciation of my nameThe voice is clearly NOT mineWe have all the proof to show a judge, a lawyer, your company and ANYONE else to prove that the voice is not mine and that we weren't here, NO ONE WAS!! Its a shame how a company would go to such extremes to salvage the little reputation that they haveIf you do research on your own company and if the Revdex.com investigates, you will find how many customers were duped and lied to*** your company, find the truth on what goes on with your customersWe do not go to ANY measure or extremes to defy or lie about a situation like thisWhy would we waste our time going back and forth on such a matter? Wasting my time and yours? We are clearing OUR name and want want rightfully belongs to us, OUR IDENTITY AND OUR MONEY! When the investigation is concluded, your license will be at stake, that IS how confident we are and how we are showing and explaining the truthYou can reply with another essay, we have the facts and most of all PROOF!! Our money was taken for a service we never asked for, consented to nor gave permissionMany companies out of desperation will buy customers information from other companies and try the switch and bait on customers without them knowingWe have phone records to prove that NO ONE CALLED OUR HOME!! Why because we WERE NOT IN THE STATE OF NY! Not even our cat can answer the phone, he was at a pet hotel while we were on a very important family matter during that same timeSo, choose wisely which customer you go against, especially when they have PROOF and the truth on their sideHow do we know our information wasn't sold to another company? How do we know that our information wasn't used for an employees personal gain? But it was used for your companies profitable gainThe spike in our bill had NOTHING to do with the harsh winter, it was the price you were charging usWe were with North American Power and Gas LLC: No customer charge, @per therm, monthly adjustment fee was $our bill ranged from $31-$120, PER YRYour company charges the following: supply cost @ per kWh making it jump to $43.42, plus $in basic service fees, a monthly adjustment fee of $Common sense ALONE: why would I change to your company if you charge more? Why would we give money away instead of saving? Our bill spiked up from the usual $during the winter to $163!
We will await a final decision by the NYPSC and when we are vindicated after all of our proof and actual facts have been shown, we will await a refund from BrownWe have a lawyer ready to dispute this with no worriesWe are disputing this outrageous lie and stolen identity made by Brown, we are fighting to get our identity and our money back for a service that was NEVER requested nor consentedWe have No issue in recording all of our voices and comparing it to the voice recording that was emailed to us by BROWN, we have NO issues in showing anything that is required by the lawWe can request video from the hospital, airline tickets, hotel reservations, car rental, receipts, cell phone records, ANYTHING that is asked from us, we will be more than happy to surrender to the NYPSC and a court of law.Above is the recording which Brown claims is meThe individual provides the wrong DOB and mispronounces my nameNYPSC and our lawyer will also be receiving this recording.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved b [Your Answer Here]We find it rather comical that the majority or your response was a way to cover yourselves by writing an essay There was NO ONE in my home at the time, no one, not a pet, a human, no oneOur information was stolen, we NEVER received ANY paper work regarding the changeThe WRONG DOB was on the recording, the WRONG pronunciation of my nameThe voice is clearly NOT mineWe have all the proof to show a judge, a lawyer, your company and ANYONE else to prove that the voice is not mine and that we weren't here, NO ONE WAS!! Its a shame how a company would go to such extremes to salvage the little reputation that they haveIf you do research on your own company and if the Revdex.com investigates, you will find how many customers were duped and lied to [redacted] your company, find the truth on what goes on with your customersWe do not go to ANY measure or extremes to defy or lie about a situation like thisWhy would we waste our time going back and forth on such a matter? Wasting my time and yours? We are clearing OUR name and want want rightfully belongs to us, OUR IDENTITY AND OUR MONEY! When the investigation is concluded, your license will be at stake, that IS how confident we are and how we are showing and explaining the truthYou can reply with another essay, we have the facts and most of all PROOF!! Our money was taken for a service we never asked for, consented to nor gave permissionMany companies out of desperation will buy customers information from other companies and try the switch and bait on customers without them knowingWe have phone records to prove that NO ONE CALLED OUR HOME!! Why because we WERE NOT IN THE STATE OF NY! Not even our cat can answer the phone, he was at a pet hotel while we were on a very important family matter during that same timeSo, choose wisely which customer you go against, especially when they have PROOF and the truth on their sideHow do we know our information wasn't sold to another company? How do we know that our information wasn't used for an employees personal gain? But it was used for your companies profitable gainThe spike in our bill had NOTHING to do with the harsh winter, it was the price you were charging usWe were with North American Power and Gas LLC: No customer charge, @per therm, monthly adjustment fee was $our bill ranged from $31-$120, PER YRYour company charges the following: supply cost @ per kWh making it jump to $43.42, plus $in basic service fees, a monthly adjustment fee of $Common sense ALONE: why would I change to your company if you charge more? Why would we give money away instead of saving? Our bill spiked up from the usual $during the winter to $163! We will await a final decision by the NYPSC and when we are vindicated after all of our proof and actual facts have been shown, we will await a refund from BrownWe have a lawyer ready to dispute this with no worriesWe are disputing this outrageous lie and stolen identity made by Brown, we are fighting to get our identity and our money back for a service that was NEVER requested nor consentedWe have No issue in recording all of our voices and comparing it to the voice recording that was emailed to us by BROWN, we have NO issues in showing anything that is required by the lawWe can request video from the hospital, airline tickets, hotel reservations, car rental, receipts, cell phone records, ANYTHING that is asked from us, we will be more than happy to surrender to the NYPSC and a court of law.Above is the recording which Brown claims is meThe individual provides the wrong DOB and mispronounces my nameNYPSC and our lawyer will also be receiving this recording In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone numberThe paperwork that is handed to all potential customers also very clearly displays the company logo, address and telephone numberThis customer provided their account information to our representative, filled out and signed a sales contract which was then submitted to our officeAfter submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy providerWe never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaintInstead the customer called the utility company and cancelled the enrollment prior to starting service with us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: WE WERE NEVER HOME ON THE DATE THAT THE SUPPOSED AUTHORIZATION TOOK PLACEThe voice on the recording is NOT mine not my spouse and we are the only adults in homeWe didn't wait until April, we noticed it on our bill, the issue is that all the words blend in the same font that we did not notice and we also notice the HUGE spike in price comparison from last year and this yearOur account information was STOLEN from your third party and used without our knowledge or consentDon't make it seem to the public that we are crying wolfWe have read and researches your company and it is not the first time your company has been involved in scamming customers without their knowledge or consentWe are requesting a full refund for ALL the monies we paid from the date our service was switched plus we are seeking damages for fraud and identity theftWe are also forwarding all our proof and information to a lawyerWe have plane tickets, car rental, hotel reservation, hospital footage, sign in sheets, phone records and cell phone records to discredit your statement and get the monies owed to us [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone numberThe paperwork that is handed to all potential customers also very clearly
displays the company logo, address and telephone numberThis customer provided their account information to our representative, filled out and signed a sales contract which was then submitted to our officeAfter submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy providerWe never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaintInstead the customer called the utility company and cancelled the enrollment prior to starting service with us
All of our door to door representatives wear ID badges with their picture, our corporate logo, address and phone numberThe paperwork that is handed to all potential customers also very clearly displays the company logo, address and telephone numberThis customer provided their account information
to our representative, filled out and signed a sales contract which was then submitted to our officeAfter submitting the request to the utility company and receiving a confirmed start date of service, our office mailed the customer a "welcome package" thanking them for selecting our company as their energy providerWe never received any notification from this customer informing us that they did not wish to enroll in our service prior to receiving this complaintInstead the customer called the utility company and cancelled the enrollment prior to starting service with us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: WE WERE NEVER HOME ON THE DATE THAT THE SUPPOSED AUTHORIZATION TOOK PLACEThe voice on the recording is NOT mine not my spouse and we are the only adults in homeWe didn't wait until April, we noticed it on our bill, the issue is that all the words blend in the same font that we did not notice and we also notice the HUGE spike in price comparison from last year and this yearOur account information was STOLEN from your third party and used without our knowledge or consentDon't make it seem to the public that we are crying wolfWe have read and researches your company and it is not the first time your company has been involved in scamming customers without their knowledge or consentWe are requesting a full refund for ALL the monies we paid from the date our service was switched plus we are seeking damages for fraud and identity theftWe are also forwarding all our proof and information to a lawyerWe have plane tickets, car rental, hotel reservation, hospital footage, sign in sheets, phone records and cell phone records to discredit your statement and get the monies owed to us.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This case is already being investigated by the New York State PSCWe have provided them and the customer with a recording from our third party telemarketing company that took place in August of They
called ** ***'s home telephone number and the person on the recording answered his phone numberHe identified himself as ** *** and was able to read his utility account number that only someone in the household would have access toSince we spoke with him over the phone, we had no way of verifying who answered the phoneIn order to protect the customer, we mail a welcome letter to the customers home giving them days notice prior to the start of their service with us giving ample time to call us and let us know they changed their mind or didn't want the serviceThe utility company also mails a letter to the customer's home for the same purposeWe have been on his *** bill since September and he waited till April to call us and claim he did not authorize itWe cancelled his account per the customer's request
As stated in the original response, the case is being investigated by the New York State Public Service Commission (NYS PSC)We will follow any ruling handed down by the PSC since they are the regulating authority for our industry
Any attempt to say that the customer researched our company and found that we have been involved in scamming customers without their knowledge is completely and misguidedThe New York State PSC requires specific documentation required to enroll accounts with Energy Service CompaniesAny and every customer that currently or used to receive service from us, has proper documentation per the PSC guidelinesAny company that does not follow their guidelines risks having their license revokedWe have had our license for years and have NEVER been at risk of not having it renewed by the PSC
Energy Service Companies hire third party marketing companieswhether via door to door or over the phone telemarketers to solicit new businessIf at any point one of the marketing firms that work for us are found to be using unauthorized or illegal methods to enroll accounts, they are fired immediately and their pay is withheld pending an investigation of how many customers were affected
The spike in this customer's bill as referenced compared to last year was because as reported on the news, due to the extremely cold winter and much higher than demand for electricity, energy prices were double what they were last yearThe prices were historically high regardless of which Supply company consumers were using
No one ever accused this customer of "crying wolf." As most companies experience, customers sometimes go to extreme lengths to obtain service for freeIn this case, only a person that had access to the customer's bill to read his account number to us AND was at the customer's home to answer his home phone could have been on the recording provided as proof of saleIf in fact this person on the recording is not *** ***, *** must know the person on the recording since the person was in his house at the time and answered his phone
Again, any determination/ruling made by the NYS PSC regarding this case will be followed by our companyShould the PSC rule against us and decide the recording is not valid, a refund of any overages compared to utility pricing will be made, IF there is any differenceNo "damages" will be paid per the customer request since they are no "damages."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b
[Your Answer Here]We find it rather comical that the majority or your response was a way to cover yourselves by writing an essay There was NO ONE in my home at the time, no one, not a pet, a human, no oneOur information was stolen, we NEVER received ANY paper work regarding the changeThe WRONG DOB was on the recording, the WRONG pronunciation of my nameThe voice is clearly NOT mineWe have all the proof to show a judge, a lawyer, your company and ANYONE else to prove that the voice is not mine and that we weren't here, NO ONE WAS!! Its a shame how a company would go to such extremes to salvage the little reputation that they haveIf you do research on your own company and if the Revdex.com investigates, you will find how many customers were duped and lied to*** your company, find the truth on what goes on with your customersWe do not go to ANY measure or extremes to defy or lie about a situation like thisWhy would we waste our time going back and forth on such a matter? Wasting my time and yours? We are clearing OUR name and want want rightfully belongs to us, OUR IDENTITY AND OUR MONEY! When the investigation is concluded, your license will be at stake, that IS how confident we are and how we are showing and explaining the truthYou can reply with another essay, we have the facts and most of all PROOF!! Our money was taken for a service we never asked for, consented to nor gave permissionMany companies out of desperation will buy customers information from other companies and try the switch and bait on customers without them knowingWe have phone records to prove that NO ONE CALLED OUR HOME!! Why because we WERE NOT IN THE STATE OF NY! Not even our cat can answer the phone, he was at a pet hotel while we were on a very important family matter during that same timeSo, choose wisely which customer you go against, especially when they have PROOF and the truth on their sideHow do we know our information wasn't sold to another company? How do we know that our information wasn't used for an employees personal gain? But it was used for your companies profitable gainThe spike in our bill had NOTHING to do with the harsh winter, it was the price you were charging usWe were with North American Power and Gas LLC: No customer charge, @per therm, monthly adjustment fee was $our bill ranged from $31-$120, PER YRYour company charges the following: supply cost @ per kWh making it jump to $43.42, plus $in basic service fees, a monthly adjustment fee of $Common sense ALONE: why would I change to your company if you charge more? Why would we give money away instead of saving? Our bill spiked up from the usual $during the winter to $163!
We will await a final decision by the NYPSC and when we are vindicated after all of our proof and actual facts have been shown, we will await a refund from BrownWe have a lawyer ready to dispute this with no worriesWe are disputing this outrageous lie and stolen identity made by Brown, we are fighting to get our identity and our money back for a service that was NEVER requested nor consentedWe have No issue in recording all of our voices and comparing it to the voice recording that was emailed to us by BROWN, we have NO issues in showing anything that is required by the lawWe can request video from the hospital, airline tickets, hotel reservations, car rental, receipts, cell phone records, ANYTHING that is asked from us, we will be more than happy to surrender to the NYPSC and a court of law.Above is the recording which Brown claims is meThe individual provides the wrong DOB and mispronounces my nameNYPSC and our lawyer will also be receiving this recording.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***