[redacted] is no longer with usWe would like to inspect the product that was installedMustafa N***, General Sales Manager is reaching out to the customer to see if we can resolve their concerns Aaron S [redacted] General Manager
The terms of the transaction were explained to the client in writing at the time of the sale which is evident on the documentation which he read and signedThe terms were then explained and documentation reviewed with the customer post sale Since this occurred the customer sent this email to our employees: From: [redacted] [mailto: [redacted] @***.com] Sent: Monday, March 23, 7:PM To: Monir H [redacted] Subject: How to [redacted] your customer without explaining them Monir, Did you parent send you to school so you can [redacted] people without explaining them how you gonna [redacted] them? You did not explain me my credit terms! Remember, you just told me that my monthly payments were going to be $325! an Interest based credit that took me a while to understand! Monir, I wish you and that sm manager of yours the worst in life, I hope you will loose parents, kids or anybody you love in the worst way possible! [redacted] you, Mustafa and your dealer ship! [redacted] account below: Based on the tone of this email from the customer and in the interest of the safety of the employees we would prefer not to have further communications or contact with him
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because Brown's Nissan of Fairfax didn't respond to the complaint I would recommend anyone read my complaint and then compare it to the response The response either sidesteps or completely ignores the key facts of the complaint Anyone could clearly understand that my experience was not desirable However we need to focus on the facts The service personnel at Nissan of Fairfax fraudulently failed my vehicle during an annually required vehicle inspection When challenged on the failure items, the Nissan maintenance representative changed his assessment on one of the three failed items...I guess somehow the previously failed component miraculously fixed itself The vehicle was then failed for "rust" on the rotors Using that criteria, every vehicle on the road would fail Furthermore, according to the state regulation that defines what and how various vehicle subsystems are inspected, there is no stated criteria for failing a brake rotor for rust As I previously mentioned, an uninformed consumer who didn't challenge the results would have paid over $for unnecessary work
I completely disagree with their assertion that they are not "responsible for the failure of the part or the cost of the replacement." As I stated, when I had a second vehicle inspection completed at an independent, the rear rotors passed inspection and the front rotors failed...NOT for rust, but instead for insufficient rotor thickness against manufacture specifications...14/1000s of an inch...something that a visual inspection would have never discernedI would strongly encourage owners of Nissan products to not have their vehicle maintenance serving or state vehicle inspections completed at any of the Brown's Nissan dealerships in the area If they are willing to incorrectly perform a state vehicle inspection and not admit to their wrong doing, one has to question the integrity of the organization and its leadership that would allow this to occur without trying to right the wrong
Regards,
*** ***
It does not seem that we will agree regarding reimbursement on the partWe are not inclined to oblige this request to reimburse him for the part in question
We have spent time reviewing state inspection guidelines and are focused on ensuring every vehicle that is inspected is done so with the safety of the owner in mindWe are focused on providing the best possible customer service we can and hope to continue to improve
*** is no longer with usWe would like to inspect the product that was installedMustafa N***, General Sales Manager is reaching out to the customer to see if we can resolve their concerns
Aaron S***
General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Nissan Brown fairfax advertised
the car to me for $at first, called me and told me that my car was
ready for piand when I got there everything changedIt didn't
changed right awaythey did that gradually after making me wait for
hours, little by little the deal started to changeThe price first went
up to $and later to $and then to $When I told them
that I couldn't wait any longer and had to go back to work, they made me
even wait longer and in the late afternoon they made me sign the
documents in a hurryThe finance manager did not explain me my credit
termsThey knew I was in a hurry, because my work would call me and
ask me why I was lateI kept telling them that I had to go and was
late for workI got mad at them and asked them why did they called me
and told me that my car was ready for pick-up, when it wasn'tThe
finance manager then responded by saying that they were still trying to
find me a lender!!! This was after hours waiting at fair fax brown
nissan.Prior to going to this dealer I was corresponding with them
over the internet and text for an entire weekI explained them many
times that I was working days a week, Monday to friday from to
and sundays from noon to and had almost no time or very little time
for car shopping or test drivingI contacted John s*** from Brown
fairfax nissan and told him about my schedule more than once and made it
a clear that I wouldn't be able to come in and the only way we could
have a deal was to do it onlineI would email and fax them all the info
they needed and once I was approved I would just come in and take my
car out of thereThat car was the Nissan Versa for $as advertised
on their website before January When I was at the dealership that
saturday january17, 2015, John Simeck assured me again that I my final
price was $firmI didn't expect them to play me that way but
they did! They didn't kept their word and took advantage of me being in a
hurryA few days later I called back to complain but the finance
manager was never availableI left numerous messages but never got a
call backAfter two weeks, I drove there on a Sunday after work and
arrived at Browns around pm to see the finance manager but was greeted
by Mustafa the general managerI explained him the situation in
detailIt took him minutes to review my files on the computerAfter
reviewing my case he came back and told me that there was an honest
mistake made and that he promised me that he would correct itby preparing a new deal on Tuesday(because he had Monday off) He acknowledgedthat there was a $difference and that he would honor the $dealTuesday
never came and after another week trying to reach Mustafa without luck,
I decided to go back to Browns, just to be told that there was nothing
that they could do and that I should have read the small prints! This
made me furious and I really controlled my self that momentI left that
place and mailed them a nasty emailI think they deserve it fully!
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the business is not compensating me for repairs I had to make that were entirely unnecessary Based upon the faulty actions of the business' employees, my vehicle failed a state vehicle inspection According to their latest response, the business clearly indicates they made errors and are working to improve their customer service and also make sure their employees apply the state safety inspection regulation correctly Although that may benefit future customers, that doesn't address my situation
Regards,
*** ***
I have responded to this complaint through another agency alreadyOur position has not changedAlthough the experience was not desirable for the customer and it has prompted me to focus on continued efforts to improve customer service as always we do not feel anything happened during the visit
to our store that would have caused the rotors to fail inspectionWe do not feel we are responsible for the failure of the part or the cost of the replacement
The terms of the transaction were explained to the client in writing at the time of the sale which is evident on the documentation which he read and signedThe terms were then explained and documentation reviewed with the customer post sale
Since this occurred the customer sent this email to
our employees:
From: *** *** [mailto:***@***.com]
Sent: Monday, March 23, 7:PM
To: Monir H***
Subject: How to *** your customer without explaining them
Monir,
Did you parent send you to school so you can *** people without explaining them how you gonna *** them?
You did not explain me my credit terms!
Remember, you just told me that my monthly payments were going to be $325!
an Interest based credit that took me a while to understand!
Monir, I wish you and that sm manager of yours the worst in life, I hope you will loose parents, kids or anybody you love in the worst way possible! *** you, Mustafa and your dealer ship!
*** *** *** account below:
Based on the tone of this email from the customer and in the interest of the safety of the employees we would prefer not to have further communications or contact with him
[redacted] is no longer with usWe would like to inspect the product that was installedMustafa N***, General Sales Manager is reaching out to the customer to see if we can resolve their concerns Aaron S [redacted] General Manager
The terms of the transaction were explained to the client in writing at the time of the sale which is evident on the documentation which he read and signedThe terms were then explained and documentation reviewed with the customer post sale Since this occurred the customer sent this email to our employees: From: [redacted] [mailto: [redacted] @***.com] Sent: Monday, March 23, 7:PM To: Monir H [redacted] Subject: How to [redacted] your customer without explaining them Monir, Did you parent send you to school so you can [redacted] people without explaining them how you gonna [redacted] them? You did not explain me my credit terms! Remember, you just told me that my monthly payments were going to be $325! an Interest based credit that took me a while to understand! Monir, I wish you and that s
m manager of yours the worst in life, I hope you will loose parents, kids or anybody you love in the worst way possible! [redacted] you, Mustafa and your dealer ship! [redacted] account below: Based on the tone of this email from the customer and in the interest of the safety of the employees we would prefer not to have further communications or contact with him
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because Brown's Nissan of Fairfax didn't respond to the complaint I would recommend anyone read my complaint and then compare it to the response The response either sidesteps or completely ignores the key facts of the complaint Anyone could clearly understand that my experience was not desirable However we need to focus on the facts The service personnel at Nissan of Fairfax fraudulently failed my vehicle during an annually required vehicle inspection When challenged on the failure items, the Nissan maintenance representative changed his assessment on one of the three failed items...I guess somehow the previously failed component miraculously fixed itself The vehicle was then failed for "rust" on the rotors Using that criteria, every vehicle on the road would fail Furthermore, according to the state regulation that defines what and how various vehicle subsystems are inspected, there is no stated criteria for failing a brake rotor for rust As I previously mentioned, an uninformed consumer who didn't challenge the results would have paid over $for unnecessary work
I completely disagree with their assertion that they are not "responsible for the failure of the part or the cost of the replacement." As I stated, when I had a second vehicle inspection completed at an independent, the rear rotors passed inspection and the front rotors failed...NOT for rust, but instead for insufficient rotor thickness against manufacture specifications...14/1000s of an inch...something that a visual inspection would have never discernedI would strongly encourage owners of Nissan products to not have their vehicle maintenance serving or state vehicle inspections completed at any of the Brown's Nissan dealerships in the area If they are willing to incorrectly perform a state vehicle inspection and not admit to their wrong doing, one has to question the integrity of the organization and its leadership that would allow this to occur without trying to right the wrong
Regards,
*** ***
It does not seem that we will agree regarding reimbursement on the partWe are not inclined to oblige this request to reimburse him for the part in question
We have spent time reviewing state inspection guidelines and are focused on ensuring every vehicle that is inspected is done so with the safety of the owner in mindWe are focused on providing the best possible customer service we can and hope to continue to improve
*** is no longer with usWe would like to inspect the product that was installedMustafa N***, General Sales Manager is reaching out to the customer to see if we can resolve their concerns
Aaron S***
General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Nissan Brown fairfax advertised
the car to me for $at first, called me and told me that my car was
ready for piand when I got there everything changedIt didn't
changed right awaythey did that gradually after making me wait for
hours, little by little the deal started to changeThe price first went
up to $and later to $and then to $When I told them
that I couldn't wait any longer and had to go back to work, they made me
even wait longer and in the late afternoon they made me sign the
documents in a hurryThe finance manager did not explain me my credit
termsThey knew I was in a hurry, because my work would call me and
ask me why I was lateI kept telling them that I had to go and was
late for workI got mad at them and asked them why did they called me
and told me that my car was ready for pick-up, when it wasn'tThe
finance manager then responded by saying that they were still trying to
find me a lender!!! This was after hours waiting at fair fax brown
nissan.Prior to going to this dealer I was corresponding with them
over the internet and text for an entire weekI explained them many
times that I was working days a week, Monday to friday from to
and sundays from noon to and had almost no time or very little time
for car shopping or test drivingI contacted John s*** from Brown
fairfax nissan and told him about my schedule more than once and made it
a clear that I wouldn't be able to come in and the only way we could
have a deal was to do it onlineI would email and fax them all the info
they needed and once I was approved I would just come in and take my
car out of thereThat car was the Nissan Versa for $as advertised
on their website before January When I was at the dealership that
saturday january17, 2015, John Simeck assured me again that I my final
price was $firmI didn't expect them to play me that way but
they did! They didn't kept their word and took advantage of me being in a
hurryA few days later I called back to complain but the finance
manager was never availableI left numerous messages but never got a
call backAfter two weeks, I drove there on a Sunday after work and
arrived at Browns around pm to see the finance manager but was greeted
by Mustafa the general managerI explained him the situation in
detailIt took him minutes to review my files on the computerAfter
reviewing my case he came back and told me that there was an honest
mistake made and that he promised me that he would correct itby preparing a new deal on Tuesday(because he had Monday off) He acknowledgedthat there was a $difference and that he would honor the $dealTuesday
never came and after another week trying to reach Mustafa without luck,
I decided to go back to Browns, just to be told that there was nothing
that they could do and that I should have read the small prints! This
made me furious and I really controlled my self that momentI left that
place and mailed them a nasty emailI think they deserve it fully!
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the business is not compensating me for repairs I had to make that were entirely unnecessary Based upon the faulty actions of the business' employees, my vehicle failed a state vehicle inspection According to their latest response, the business clearly indicates they made errors and are working to improve their customer service and also make sure their employees apply the state safety inspection regulation correctly Although that may benefit future customers, that doesn't address my situation
Regards,
*** ***
I have responded to this complaint through another agency alreadyOur position has not changedAlthough the experience was not desirable for the customer and it has prompted me to focus on continued efforts to improve customer service as always we do not feel anything happened during the visit
to our store that would have caused the rotors to fail inspectionWe do not feel we are responsible for the failure of the part or the cost of the replacement
The terms of the transaction were explained to the client in writing at the time of the sale which is evident on the documentation which he read and signedThe terms were then explained and documentation reviewed with the customer post sale
m manager of yours the worst in life, I hope you will loose parents, kids or anybody you love in the worst way possible! *** you, Mustafa and your dealer ship!
Since this occurred the customer sent this email to
our employees:
From: *** *** [mailto:***@***.com]
Sent: Monday, March 23, 7:PM
To: Monir H***
Subject: How to *** your customer without explaining them
Monir,
Did you parent send you to school so you can *** people without explaining them how you gonna *** them?
You did not explain me my credit terms!
Remember, you just told me that my monthly payments were going to be $325!
an Interest based credit that took me a while to understand!
Monir, I wish you and that s
*** *** *** account below:
Based on the tone of this email from the customer and in the interest of the safety of the employees we would prefer not to have further communications or contact with him