We contacted Browns to have a broken window repaired in our living room Their person took measurements back to the office, and a rep called me with an estimate I was told that the material around our window was no longer made so they would have to fabricate something I was fine with that, and made the appointment The worker came and fixed the window, but when I showed my husband later that day, he noticed that the corners of what they used to make outside edging for the window did not come together Instead of a professional looking job, it looked like we grabbed some random person off the street and had them to the work The corners are not mitered, just squared off, and the ends do not meet Yes, everything is caulked into place with clear caulking, and yes, the window is secure, but this faces the outside of our home, and we do not wish our home (a mobile home) to look any worse than it has to We called and voiced our dissatisfaction with Browns, and were told that if it were fixed, it would cost us for supplies, since they used what they had there previously They would not stand by their work, would not negotiate to come to a better outcome I emailed pictures of the window corners, and after seeing those, Browns still said any additional work would be at our cost I will never use them again, nor would I ever recommend them to anyone Their workmanship and professionalism leaves much to be desired
We contacted Browns to have a broken window repaired in our living room Their person took measurements back to the office, and a rep called me with an estimate I was told that the material around our window was no longer made so they would have to fabricate something I was fine with that, and made the appointment The worker came and fixed the window, but when I showed my husband later that day, he noticed that the corners of what they used to make outside edging for the window did not come together Instead of a professional looking job, it looked like we grabbed some random person off the street and had them to the work The corners are not mitered, just squared off, and the ends do not meet Yes, everything is caulked into place with clear caulking, and yes, the window is secure, but this faces the outside of our home, and we do not wish our home (a mobile home) to look any worse than it has to We called and voiced our dissatisfaction with Browns, and were told that if it were fixed, it would cost us for supplies, since they used what they had there previously They would not stand by their work, would not negotiate to come to a better outcome I emailed pictures of the window corners, and after seeing those, Browns still said any additional work would be at our cost I will never use them again, nor would I ever recommend them to anyone Their workmanship and professionalism leaves much to be desired