I am rejecting this response because:
Where is the documentation showing the date of the car, Pontiac Vibe, was received on the lot and when parts were pulled?
Sales rep emailed cusotomer 7/after warrenty inspection was completed.Here is a copy of the email also informing the customer to call if any further questionsThe complainant has also made this complaint against a closed location has he purchased the engine online and not through LKQ in
BlaineGood day, Please read this email thoroughly Your warranty claim has been Denied due to: 1. The issue is an electrical issue, not a mechanical issueThe engine is getting oil pressure, as shown on the mechanical gaugeThere are no mechanical failures that were demonstrated at the time of inspectionEngine warranties are limited to defects in the block, heads, pistons, crankshafts, camshafts, rockers and oil pumpsAll other parts that may be provided are “Accessories and Extra Parts.” No warranty is provided for any such parts that are attached, including parts such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. I want to take this time to thank you for doing business with us.If you do need to speak with me on the details in regards to your claim at the call center please do so. Regards, Robert ***Warranty Department | LKQ Corporation (NASDAQ: LKQ)*** ** *** *** *** Belleville, MI 48111(W) ###-###-#### | (F) ###-###-#### | Cisco 8-338-
Again the customer needs to read the disclaimer on the web siteWe are a Self-Serve auto parts yard, and have no way to know what parts are left on a vehicleWe rotate vehicles a week through the yard, and have hundreds of customers a week coming in to pull partsSorry for the inconvenience
Initial Business Response /* (1000, 5, 2015/06/15) */
I am sorry to hear that Ms***'s experience at LKQ Johns Auto Parts was less than satisfactory in her opinionWhen her and I talked after she got the vehicle back I assured her that we would send a tow truck to pick the vehicle up and bring
it back for a follow up inspection which we did at our expenseUpon checking the oil level, we confirmed that it was over fullShe indicated to me that she had put oil in thinking it wasn't registering on the stickIn did it was, the oil was extremely clean & the plastic indicator on the sticks bottom is close enough in color that you would check 2-timesI did myself when the vehicle got hereNone the less, we adjusted the oil level to proper specification, ran vehicle in shop, checked for leaks ( none found ) and road tested twiceWe were not able to duplicate any issue of the vehicle stalling out or the oil light coming onWe did notice prior to her taking the vehicle the first time, that when approaching a stop sign with the A/C on, the engine RPM dropped and almost stalledThis only happened once and I explained to her it could be a number on things causing thisWe would need more time as well as the condition to act up on a regular basisI truly apologize for any inconvenience's or frustration's Ms*** incurred, with this being said, we feel we fixed the vehicle for what it came in for ( the oil leak ) and concluded after our re-check of the vehicle that 1) The oil leak was fixed 2) The oil level was accurate when it left here 3) The vehicle did not stall on us nor did the oil light come onI would happy to answer any additional questions or concerns you may haveThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When he called back he lied about how much oil I had put inI want to make sure everyone knows this is not a good businessWhen my vehicle was brought it never died I get it back and it dies on my way homeI had my two children with me one of which who had just had surgery and to walk to buy oilI do not appreciate him telling me I don't know how to check oil, just because I am a female I know what I'm doingThis company took advantage of meI checked it four times before going to buy oilThere was none in thereSomeone from his company messed up and they are covering it upThat is not a good way to run a businessI truly hope this does not happen to someone elseI also asked for the parts and was not given them, why, because I am sure they didn't do what they said they did
Final Business Response /* (4000, 11, 2015/06/29) */
We stand by our previous response that 1) we properly addressed and fixed the oil leak in Ms***'s vehicle; 2) we put the requisite amount of oil into Ms***'s vehicle per the manufacturer's specifications; and 3) the vehicle did not stall on us while in our possession, nor were we able to replicate such condition upon secondary inspectionWe have apologized for any inconvenience and/or frustration that Ms*** has incurred, but take issue with her allegations that we have been dishonest, took advantage of her, treated her in a discriminatory manner, and did something jeopardize the integrity of her vehicle
I am rejecting this response because:
Where is the documentation showing the date of the car, Pontiac Vibe, was received on the lot and when parts were pulled?
Sales rep emailed cusotomer 7/after warrenty inspection was completed.Here is a copy of the email also informing the customer to call if any further questionsThe complainant has also made this complaint against a closed location has he purchased the engine online and not through LKQ in
BlaineGood day, Please read this email thoroughly Your warranty claim has been Denied due to: 1. The issue is an electrical issue, not a mechanical issueThe engine is getting oil pressure, as shown on the mechanical gaugeThere are no mechanical failures that were demonstrated at the time of inspectionEngine warranties are limited to defects in the block, heads, pistons, crankshafts, camshafts, rockers and oil pumpsAll other parts that may be provided are “Accessories and Extra Parts.” No warranty is provided for any such parts that are attached, including parts such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. I want to take this time to thank you for doing business with us.If you do need to speak with me on the details in regards to your claim at the call center please do so. Regards, Robert ***Warranty Department | LKQ Corporation (NASDAQ: LKQ)*** ** *** *** *** Belleville, MI 48111(W) ###-###-#### | (F) ###-###-#### | Cisco 8-338-
Again the customer needs to read the disclaimer on the web siteWe are a Self-Serve auto parts yard, and have no way to know what parts are left on a vehicleWe rotate vehicles a week through the yard, and have hundreds of customers a week coming in to pull partsSorry for the inconvenience
Initial Business Response /* (1000, 5, 2015/06/15) */
I am sorry to hear that Ms***'s experience at LKQ Johns Auto Parts was less than satisfactory in her opinionWhen her and I talked after she got the vehicle back I assured her that we would send a tow truck to pick the vehicle up and bring
it back for a follow up inspection which we did at our expenseUpon checking the oil level, we confirmed that it was over fullShe indicated to me that she had put oil in thinking it wasn't registering on the stickIn did it was, the oil was extremely clean & the plastic indicator on the sticks bottom is close enough in color that you would check 2-timesI did myself when the vehicle got hereNone the less, we adjusted the oil level to proper specification, ran vehicle in shop, checked for leaks ( none found ) and road tested twiceWe were not able to duplicate any issue of the vehicle stalling out or the oil light coming onWe did notice prior to her taking the vehicle the first time, that when approaching a stop sign with the A/C on, the engine RPM dropped and almost stalledThis only happened once and I explained to her it could be a number on things causing thisWe would need more time as well as the condition to act up on a regular basisI truly apologize for any inconvenience's or frustration's Ms*** incurred, with this being said, we feel we fixed the vehicle for what it came in for ( the oil leak ) and concluded after our re-check of the vehicle that 1) The oil leak was fixed 2) The oil level was accurate when it left here 3) The vehicle did not stall on us nor did the oil light come onI would happy to answer any additional questions or concerns you may haveThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When he called back he lied about how much oil I had put inI want to make sure everyone knows this is not a good businessWhen my vehicle was brought it never died I get it back and it dies on my way homeI had my two children with me one of which who had just had surgery and to walk to buy oilI do not appreciate him telling me I don't know how to check oil, just because I am a female I know what I'm doingThis company took advantage of meI checked it four times before going to buy oilThere was none in thereSomeone from his company messed up and they are covering it upThat is not a good way to run a businessI truly hope this does not happen to someone elseI also asked for the parts and was not given them, why, because I am sure they didn't do what they said they did
Final Business Response /* (4000, 11, 2015/06/29) */
We stand by our previous response that 1) we properly addressed and fixed the oil leak in Ms***'s vehicle; 2) we put the requisite amount of oil into Ms***'s vehicle per the manufacturer's specifications; and 3) the vehicle did not stall on us while in our possession, nor were we able to replicate such condition upon secondary inspectionWe have apologized for any inconvenience and/or frustration that Ms*** has incurred, but take issue with her allegations that we have been dishonest, took advantage of her, treated her in a discriminatory manner, and did something jeopardize the integrity of her vehicle
See Attached