Brown's Tree Service

Thank you for sharing our member’s responseWe are pleased to hear that the member was satisfied with the service she received from her repair shopIn our member’s response, she requests that we advise members about our one tow per breakdown policy upon enrollment As stated in our previous correspondence, AAA does indeed do so More specifically, the policy is clearly articulated in the AAA Western and Central New York Terms and Conditions Guide, which is provided to all members upon enrollment and viewable anytime on AAA.com Furthermore, AAA features a 30-day refund policy, in which any members dissatisfied with the Terms and Conditions of their membership can receive a refund of their membership dues within days of enrollment, minus the cost of any services used. Again, many important policies and procedures accompany AAA membership and it would not be feasible to review them all verbally upon enrollment, nor would it be appropriate to advise members only of the policy in questionOur member enrolled on August 4, 2015, allowing her ample time to review the Terms & Conditions Guide she received upon enrollment While we regret that our member was not aware that AAA provides only one tow per breakdown, ultimately, it was her responsibility to become familiar with the terms of her membership Accordingly, AAA Western and Central New York stands by our initial response and respectfully declines to reimburse the member for her private service tow on March 18, Thank you again for sharing our member’s response If you have any questions, please don’t hesitate to contact me and I’ll be happy to assist youSincerely, Katie GMember Relations Supervisor AAA Western & Central New York

Thank you for contacting AAA Western and Central New York regarding our member’s recent request for emergency roadside assistance. We apologize that he was not completely satisfied with his experience. AAA requires our associates to demonstrate a high level of professionalism and
to assist each member to the best of their abilityI am sorry to hear that our member not given this same expert servicePlease be assured that upon learning of the member’s concern via the Revdex.com, our Assistant Manager of our Western Region Fleet reached out to the member to arrange to have the battery tested and replaced. In addition, our Assistant Manager offered to refund the annual membership dues, while maintaining an active membership. The membership dues will be refunded to his payment card. AAA is a service-oriented association and we work diligently to provide service as efficiently and professionally as possible, giving members peace of mind in unforeseen circumstancesOur member’s experience does not reflect the level of member care for which we are known, and we can certainly understand his disappointmentPlease be assured that our Assistant Manager has followed up internally with the associates involved, to help ensure that his next experience with AAA is nothing but positive. We appreciate our member’s continued membership with AAA Western and Central New York and we look forward to serving him in the futureIf the Revdex.com would like to discuss this matter further, please feel free to contact me directly, and I’ll be happy to speak with youSincerely, Katie GMember Relations Supervisor AAA Western & Central New York

As per the member’s request, AAA Western & Central New York has cancelled his AAA membership account and issued a refund in the amount of $to his payment card. For his reference, I have attached a screen shot of the member’s receipt verifying the amount collected for his membership dues in October If the member has documentation indicating he paid an amount other than $71.50, he can forward it to me directly for considerationSincerely, Katie G. Senior Member Relations Analyst AAA Western & Central New York

We would like to thank our member for sharing his comments regarding his recent request for AAA battery service with the Revdex.com and AAA Western and Central New York. While each AAA club in a particular region will have its own set of policies and procedures which may differ
slightly from the club in which the membership resides, AAA holds all clubs to a high level of member satisfaction and we sincerely apologize if our member did not receive that from AAA East Central or AAA Mid-AtlanticAAA Western and Central New York has reviewed the matter with AAA Mid-Atlantic and AAA East Central. We found that: • On August 28, 2013, a garage contracted with AAA Mid-Atlantic installed a C battery through the AAA all-inclusive battery testing and replacement service • On December 6, 2015, the member required battery replacement at his home, located in the territory covered by AAA East Central. A battery for his vehicle was not in stock at the time, but was delivered and replaced on December 9, With the original battery under warranty, there was no cost for replacement. According to the AAA Battery Application Guide, the replacement battery installed on December 9th, a DT, is the correct battery for the member’s vehicle. While we understand that the member wants to purchase a different battery than the one recommended by AAA East Central, the Battery Application Guide does not permit installation of the desired battery. In trying to resolve a situation between three states over three years, we feel that it would be in the best interest of the member to refund the entire battery purchase so he may purchase one that he feels best meets his needs. We apologize for any inconvenience to the member in having to seek another battery, but we also see that trying to grant the member’s wishes is going to be quite difficult and we would like to get this situation resolved for him. The receipt dated 8/28/shows a total purchase price of $126.36. The member should expect a refund at his home address in 7-business daysPlease note that in reviewing the member’s concern, it was found that the location of his home residence is not within AAA Western and Central New York coverage area. AAA Western and Central New York is bound by a AAA National mandate requiring that members belong to the club that services the location where they permanently reside. As such, we are required to transfer his membership to AAA East Central upon expiry on May 31, AAA Western and Central New York is a service-oriented association and we work diligently to furnish services as efficiently and professionally as possible, as well as provide our members with peace of mind in unforeseen circumstancesOur member’s experience does not reflect the level of member care for which we’re known, and I can certainly understand his disappointmentIf you have any questions, or if I can be of any further assistance, please contact me, and I’ll be happy to speak with youSincerely, Katie GSenior Member Relations AnalystAAA Western & Central New York

Thank you for taking the time to share our member’s feedback about his recent experience at our AAA Car Care Plus vehicle maintenance and repair facilityWe are sorry to hear that he was not satisfied with the services he received. Upon reviewing our records and speaking with our manager,
we found that the member came in with a request for maintenance work along with a diagnostic. Upon arriving, the vehicle was placed on the lift and the member was advised by our manager that his vehicle had significant rusting which could cause trouble at any time. I sincerely apologize if it was not clear that the rust on the vehicle could cause issues during repair as wellOur technician performed a diagnostic and determined that a fuel vapor canister was needed. The member was quoted a total price of $729.69. He was also advised that the coupon was not applicable as the diagnostic and fuel vapor canister were covered by his warranty The repairs were authorized by the memberAfter completing the oil change, our technician began work on the tuand the fuel vapor canisterAs the technician removed the canister, the fuel line and brake lines began leaking as a result of the rust on the vehicle. Our technician stopped all repairs immediately and our manager advised the member that he may not wish to complete the repairs, as it could be thousands of dollars in additional costs. The member agreed and was charged for his oil change and the diagnostic, a total of $134.57. Since the fuel vapor canister was not repaired, the diagnostic was no longer covered by his warranty. However, the 50% off diagnostic coupon was not applied as it is only applicable if mechanical work is completed. AAA recognizes that it can be frustrating to pay for an oil change and a diagnostic on a vehicle that, ultimately, cannot function without a significant financial investment Accordingly, as a one-time gesture of goodwill, AAA Car Care Plus has issued a refund of the member’s maintenance and diagnostic costs in the amount of $134.57. He will receive a check via postal mail at the address listed on his AAA membership account within 10-business daysIf you have any questions regarding this matter, please feel free to contact me directly, and I’ll be happy to speak with youSincerely, Katie GMember Relations Supervisor AAA Western & Central New York

Thank you for contacting AAA Western and Central New
York regarding our member’s request for emergency roadside assistance on
January 21, We apologize if the driver and dispatcher were not
professional and courteous at all times
AAA
requires our associates and contracted
facilities to demonstrate a high level
of professionalism and to assist each member to the best of their abilityI am
sorry to hear that the member not given this same expert service. Upon
learning of the member’s concern regarding the overmiles, our supervisor
confirmed that no overmiles were due and this emergency road service request
would not count against his four allowable free service calls during the
membership year. In addition, the member can be assured that the his
comments have been forwarded to the appropriate manager for internal follow up
with the dispatcher and the driver involved
On July
22, 2015, our Member Contact Center supervisor received an e-mail
correspondence from the member. In addition to expressing concern about
the driver and dispatcher, the member indicated that there may be damage to the
vehicle as a result of the driver’s roadside repairsAccordingly, our field
representative met with the member on July 23, to investigate the
suspected damage to the shifter cableOur field representative found that the
shifter cable had no bearing on the shifting ability, and could have previously
been broken or broken when the cable was removed for replacement.
Nonetheless, our field representative requested invoices for parts and labor
for goodwill reimbursement consideration. The member showed our field
representative two invoices for parts and an additional estimate, requesting
that AAA reimburse for the amount listed on the estimate. Our field
representative advised that AAA can only reimburse for expenses paidThe
member requested that our field representative leave the premises. Our
field representative was unable to obtain copies of the invoices or photo
documentation of the vehicle
On July
24, 2015, our Member Contact Center supervisor received another e-mail
correspondence from the member Subsequently, our field representative
met with the member again and assured him that AAA would reimburse for the
parts and labor upon completion of repairs. The member showed the field
representative an estimate and our field representative again advised that a reimbursement
could be processed once payment for the repairs had been madeAgain, the
member requested that our field representative leave the premisesAs the
member refused to provide a copy of the invoice for parts and labor, no
reimbursement was issued to the member
As
stated to the member previously, AAA has agreed to provide reimbursement of the
parts and labor required to replace the shifter cable as a gesture of goodwill
In order to receive a check for reimbursement, the member must submit a copy of
a paid invoice, as AAA cannot provide reimbursement for an estimate. As
our offer to provide reimbursement for the parts and labor required to replace
the shifter cable is a gesture of goodwill, AAA Western & Central New York
will not provide the member and his wife a two-year complimentary premier
membership
Thank
you again for contacting AAA regarding our member’s concernIf you would like
to discuss this matter further, please feel free to contact me directly, and
I’ll be happy to speak with you
Sincerely,
Katie G
Senior Member
Relations Analyst

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nissans price for the part is $, however, the part and all would have been covered under warrantyI don't feel they are responsible for any of this, you did the work assuming it wasn't covered, you should have checked firstFurthermore, this could have all been avoided if you would have taken the vehicle to the place I asked for in the first place
Regards,*** ***

Thank you for sharing our member’s response. As per our original reply, AAA Western and Central New York maintains that the member’s new battery replacement was not covered under warranty. Nonetheless, as a good-faith effort to resolve the matter, AAA has agreed to issue a pro-rated refund of the member’s original AAA battery installed in November 2016. The member will receive a refund in the amount of $121.94. In addition, as the member has expressed dissatisfaction with the AAA battery warranty, AAA has agreed to reimburse the full cost of his new battery, installed in November 2017, at $upon returning the battery to the Club. Should the member choose to return his AAA battery for a full refund, the member may contact me directly at ###-###-####, ext*** to arrange to have his battery removedIf you have any further questions, please don’t hesitate to contact me directly Sincerely, Katie GMember Relations Supervisor AAA Western & Central New York

We would like to thank our customer for taking the time to share his feedback about his recent experience at our AAA Car Care Plus vehicle maintenance and repair facilityWe apologize that he was not satisfied with the services he received Please be assured that we take customer service
issues very seriously and have thoroughly reviewed the matter In response to the member’s concerns, AAA finds the following: • The repair delay was a direct result of a shipping error by the supplier requested by the customer While our facility typically orders these parts from the dealer, the customer requested that the parts be ordered through the supplier of his choosingUpon learning of the shipping error, our manager acted as an advocate for the customer, ensuring that the parts were shipped overnight with no additional shipping fees The parts were ordered on December 2, 2016, they arrived on December 8, 2016, and the repair was completed on December 9, 2016. • The shipping error made it difficult to provide the member with an accurate estimated day of completion Nonetheless, AAA apologizes that the customer was incorrectly advised of the vehicle’s anticipated completion date• In some instances, our software may not be able to successfully reprogram the sensorsAAA apologizes that the customer was not advised beforehand that additional services at a dealership may be needed As the customer has already disputed the cost incurred for the services provided by the dealer with his bank in the amount $125.01, AAA cannot issue a refund check to the customerAccordingly, to resolve the matter, the customer’s chargeback to the payment card company will not be disputed by AAAI would like to thank the customer for sharing his concern His opinions and feedback are essential to helping us provide the quality service that we are known for and is expected by our membersI would like to stress that his experience is not consistent with the standards of AAAHe can be assured that we will take appropriate steps to address his concerns internally If you have any questions regarding this matter, please feel free to contact me directly, and I’ll be happy to speak with youSincerely, Katie GSenior Member Relations Analyst AAA Western & Central New York

Thank you for sharing our member’s concern regarding damage to his vehicle’s engine. At AAA Western and Central New York, it is always our goal to objectively investigate claims that arise in relation to our emergency roadside assistance services. Please be assured that the member’s
complaint has been thoroughly investigated and our findings were vetted among multiple industry expertsAfter conferring with a ** Automotive Service Manager and four ** Master Techs from independent repair facilities, all parties concurred that the member’s vehicle is equipped with electronic fuel injection and rev limiters which prevent the engine from running at excessive RPMs and forcing extra fuel supply to the cylinders. Accordingly, these features prevent the engine from running at sustained high revolution to ensure damage does not occurFurthermore, our roadside technician indicated the vehicle only ran for a few seconds and did so at idling speedIn regards to the written information the member received pertaining to his roadside assistance request; our driver inadvertently chose the incorrect code from his drop down selection while closing out the service callWe were not dispatched to the scene of disablement for a fuel pump problem with his vehicle, nor did we perform a “fuel pump tap.” This was a simple clerical errorIn closing, our findings do not substantiate the member’s claim, and it is our contention that AAA bears no negligence for the service renderedAAA respectfully declines to reimburse the member for the costs he incurred to repair his engineSincerely, Katie GMember Relations Supervisor AAA Western & Central New York

Thank you for sharing our member’s feedback regarding his recent request for emergency roadside assistance in ***, Massachusetts. I apologize that he was not completely satisfied with his experience. I have addressed the member’s concern regarding his request for roadside
assistance and his Trip Interruption Protection claim below: Roadside Assistance While AAA membership covers our members anywhere throughout the U.Sand Canada, each AAA club in a particular region will have its own set of policies and procedures which may differ slightly from the home clubNevertheless, AAA holds all clubs, no matter which region they come from, to a high level of member satisfactionAccordingly, upon learning of the member’s concern via e-mail on August 8, 2017, AAA Western and Central New York contacted the servicing club, AAA Pioneer Valley AAA Pioneer Valley reviewed the matter and reported that the member hit an obstacle in a parking garage and thought a vehicle jack might resolve the problem. AAA sent a light service truck and two drivers to service the vehicle. After an hour, it was determined that more damage could be done to the vehicle so AAA could not complete the task. AAA Pioneer Club indicates that the member was never advised a third truck was on the way. Rather, the member communicated to the club that he would contact the local Ford dealership in the morning to send a mechanic to remove the wheels and perhaps fix the issue on the spot. At 9:p.m., a garage, who is also contracted to provide service for AAA Pioneer Valley, was contacted by the member’s insurance company to provide service to the vehicle. The garage reports that they sent their second vehicle at 10:p.mand a gentleman picked the member up within a half-hour of the second truck’s arrival The vehicle was towed back to their shop around 2:a.m. On August 22, 2017, AAA Western and Central New York responded to the member via e-mail, apologizing for any inconvenience and assuring him that the matter was addressed with the appropriate management team at AAA Pioneer Valley Trip Interruption Claim In the event an auto trip is delayed or canceled due to mechanical disablement, a collision causing disablement, or theft of a member’s eligible vehicle, AAA Plus and AAA Premier provides reimbursement for food and lodging or a car rental. More specific information regarding Trip interruption Protection can be found in the Terms and Conditions Guide provided to members upon enrollment and available anytime on AAA.com (also attached). In addition, I have attached a copy of the Trip Interruption claim form and instructions provided to the member for your reference AAA received the member’s Trip Interruption Protection claim form on August 9, The member did not include the required repair receipt with his claim form. In addition, the hotel receipt provided did not indicate the name or address of the hotel. This is necessary in order to determine that the lodging establishment was located in the same vicinity as the breakdown, as outlined in the Terms and Conditions of membership. Lastly, the date of mechanical failure did not match the date on the hotel receipt. As the description on the claim form did not explain why this was the case, further clarification is requiredWhile the member noted that more receipts were to follow, no additional documentation was received. As our Member Relations Analyst was preparing to respond to the member’s concerns about his road service request, she also requested that member provide the additional information required to review his Trip Interruption Protection claim. This included a receipt on hotel letterhead, the vehicle repair receipt, and clarification regarding the date of stay. While the claim was not denied, AAA cannot proceed with the review process until these items are received. The member can send these items for review via fax, postal mail, or e-mail to: AAA Member Relations *** *** ***, NY ***@***.com###-###-#### (fax) Thank you again for sharing our member’s feedback. We would be happy to review his Trip Interruption claim upon receipt of the required documentationIf you have any additional questions, or if I can be of further assistance, please contact me, and I’ll be happy to speak with you Sincerely, Katie GMember Relations Supervisor AAA Western & Central New York

The ***/*** family owns several homes is various states This membership should remain with the primary card holder address in ***, NYWhile it is difficult to comprehend why a replacement 34C battery was not available and the substitute battery took three days to arrive, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution in is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meLeaving me stranded and because of that my life being threatened and their answer is send me a check(I didn't send them a check).What has to happen someone has to be killed because AAA left them on the highwayWith that being said I have no choice but to except, cause nothing will be done to them for what they did to me.
Regards,
*** ***

Thank you for sharing our member’s
feedback with usAAA Western & Central New York apologizes for any
disappointment surrounding her recent vehicle rental booked via ***.com.
It is our goal to provide our members with the highest quality of service
possible and we are always
disappointed when we receive member feedback
advising us of dissatisfaction with the services they have receivedAAA received an E-mail correspondence from
our member regarding this matter on August 31, 2015. AAA responded the
same day, advising that the member would be contacted within three business
days. Our Member Relations Department subsequently arranged for a ***.com
representative to contact the member and address her concerns. On
September 4, 2015, our Member Relations Analyst left a voice message for the
member to ensure she was contacted, leaving the appropriate contact information
for any additional concerns.
In addition, I have confirmed that an
E-mail correspondence was sent to the member by our
***.com representative on September 10, 2015. AAA Western and Central New
York and our ***.com representatives have no record of any further contact made
by the member. Nonetheless, I apologize if the member was unable to reach
a representative to resolve her concerns and I would be happy to address them
today
Upon researching the matter, it was found
that when the member purchased her insurance product on ***.com, the Important
Information section of the contract page indicated that the insurance cost
was $per calendar daySo while the member booked a 1-day vehicle rental, the
member was charged $for the two calendar days of the vehicle rental (August
28th and August 29th). On August 29, at 6:a.m., the member
contacted AAA to cancel her insurance
I sincerely apologize that the AAA
representative was unable to correctly transfer the member to a ***.com
representative or a representative from the provider of the product to request
cancellation. Please be assured that this matter has been forwarded to
the appropriate manager for internal follow up with the associate
involved. In addition, to help rectify the situation, AAA will refund the
member the $fee she paid for this insurance product. The member will
receive a check via postal mail within business days
The member also makes note that she
incurred an additional fee for returning her vehicle to the *** airport
location instead of the pilocation in ***, NY. As the
member changed the return location to *** International Airport at the
time of the rental, a $plus tax Inter City Fee was quoted at that
time. However, as per the member’s statement to the RevDex.com, the *** location was offered as a drop off location at the time
of booking, despite the location’s hours of operation. Accordingly, we
have arranged for *** to issue a $credit to the member’s payment card
We appreciate our member’s loyalty with
AAA Western and Central New York and would like to thank you again for
providing us the opportunity to resolve her concerns If you have any questions, or if I can be of any
further assistance, please don’t hesitate contact me.
Sincerely,
Katie G
Senior Member Relations
Analyst
AAA Western & Central New
York

Thank you for contacting AAA Western and Central New York regarding our membership donor’s concern. AAA extends our sincere apologies that the member service representatives did not remain professional and polite at all times. Be assured that this is not reflective of the service
provided by AAA. AAA strives for a high level of professionalism and our associates are required to assist each customer in such a mannerI am sorry to hear that the donor was not given this same expert service. Upon receiving his concern, our member relations analyst reached out to the donor via telephone to apologize for both the technical error that led to his concern and the service he received in regards to his concern. The donor has been advised that AAA has credited both gift memberships for their annual membership dues as per his settlement request to the Revdex.com. In addition, our analyst has assured our donor that she will follow up internally with the associates involved to help ensure that this type of incident is never repeated. We would like to thank our donor again for sharing his feedback. We can certainly understand his frustration over the service he received and hope that our actions can redeem the situation to the extent possibleIf you have any further questions regarding this matter, please feel free to contact me, and I’ll be happy to speak with youSincerely, Katie GMember Relations Supervisor AAA Western & Central New York

AAA does not want the consumer to be out any moneyAAA is will to refund the difference between what we charged, and how much Nissan would chargeUltimately, Nissan had a faulty part, now they don't want to have to pay anything for that

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No, I do accept the response of AAA as a resolutionIt is not only the reimbursement for the tow which I had to pay for, it is the principle and the need for AAA to advise their members at sithat there will be only one tow for a problem with a vehicleThis needs to be changed to be advised before sito AAASince this incident I have spoken to people who had no idea that this is the policy with AAA and were as shocked and displeased as I certainly was when I spoke to themMay I add that it was a wise decision to not proceed with the repair at *** *** (where the vehicle was initially towed)They told us that the truck needed complete replacement of gas lines at a cost of $We had to borrow the money to pay for a second tow (the tow that I feel AAA should pay) and take it to another repair shopUpon checking out the condition of the vehicle the second repair shop noted that that only one line needed repair and the total cost came to a little less than $200- $less!!!!!!!!!!! Thank goodness for the second repair shopHaving spoken to other mechanics since this entire incident evolved their opinions favor the cost of the second mechanic and that *** *** was way out of the reasonable scopeAAA I am sure that I am not the first person that has found out about your one tow per condition policy the hard wayPlease change your sign up process and let people be aware of this before they sign-upIt will protect the consumer as well as AAA from further problemsThe fact that it is "hidden' in the restrictions in the back is not right.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The above respondent misconstrued many thingsMy rental vehicle reservation was indeed mad by AAA and I know for a fact it WAS NOT A WALK INI myself called *** in the past to try and get the name of the person who made my reservation in hopes that that would solve this but *** couldn't give me a nameDebbie Gtold me I would be reimbursed over the phone, not through emailI never said it was in the email so again a misconstrueI was told in the past all of the recordings were lost and suddenly they are now found but they can't seem to find the one where my girlfriend called the *** office regarding needing a rental vehicle and then AAA made the reservationLike I said before, I was NEVER sent books or information from AAAThe only thing I went by was the fact I was told I would be reimbursed when I upgraded my membership, when my girlfriend called the *** AAA regarding needing a rental vehicle and by Debbie GOVER THE PHONEAAA has made several mistakes but seems to leave out every one and won't take ownership of those faultsWHY ON EARTH WOULD I EVER RENT A VEHICLE MYSELF IF I KNEW IT WOULDNT BE REIMBURSED? Until I get my reimbursement that I was told I would get when the call was made to the *** Office, this will not be settledWhat AAA has put my family through is horrendous and the financial hardship they have caused by their lack of accountability is inexcusable
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. This letter is in response to your explanation and resolution to our complaint submitted on 10/30/Your resolution has been explained and the compensation for the equivalent of five years for the renewal fee is satisfactoryHowever, we would like to stress that upon renewal and new coverage that the vehicle information be verified for coverage prior to registration with AAAThank you for your prompt attention to this matter
Sincerely, Loretta MChurch Secretary

Thank you for taking the time to share our member’s concern regarding his annual membership dues. I appreciate his feedback and hope I can provide some insight on this matterAfter reviewing our records, I found that at the time our member made his membership payment with us on May 14,
via AAA.com, he had authorized his account to be automatically renewed with his payment cardAccordingly, a billing notice was mailed approximately days prior to expiration to advise that his membership dues will be automatically billed to his payment cardIn addition, an e-mail correspondence was sent on April 13, to the e-mail address listed on the membership account to advise that his payment card would be charged for his annual membership dues within business daysSubsequently, the member’s payment card was charged automatically on April 20, for his annual membership dues in the amount of $90.00. On Thursday, April 27th, AAA received an e-mail request to refund the member’s annual membership dues. AAA replied promptly, advising the member to contact our Member Service Center to make the requested change to his AAA account. The member contacted AAA again via e-mail on April 30th, requesting to cancel his membership and receive a refund for his annual membership dues. Again, AAA replied indicating that the member must contact AAA via telephone in order to make changes to his accountI sincerely regret any frustration or inconvenience this experience has caused our member; however, as AAA requires verification of account information for security purposes, some AAA membership account changes must be made in person at one of our Travel & Insurance Centers or via telephone at ###-###-####. Upon receiving the member’s complaint via the Revdex.com on May 1, 2017, I attempted to contact him at the phone number listed on his AAA membership account. Via voicemail, I provided my personal extension as well as the telephone number to our Member Service Center. On May 3, 2017, I received a voicemail from the member. Accordingly, the Automatic Credit Card Renewal option has been removed from the member’s account and a refund has been processed. Thank you again for sharing the member’s concernIf you have additional questions, please feel free to contact me, and I’ll be happy to speak with you.Sincerely, Katie GMember Relations Supervisor AAA Western & Central New York