The offer was made to the customer that we replace the rotors and pads and the pads and the customer declined and took the vehicle elsewhere . we do not pay others to do our work.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]
the customer is incorrect , The tine it took for me to answer was I was waiting for an answer from Ford , it has nothing to do with her sex. The fact is that when she was in the store she was abusive to the female service advisor and we preformed the recommended work authorized . The check engine light was caused by a broken wire . She can write in bold print and demand money will get her no where. with a few exceptions she is out of warranty .
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is obvious that Montrose has no interest in trying to resolve this matter. I feel I gave them plenty of chances to correct the problem. If 6 or more chances and 1 1/2 years is not enough time to fix a brake problem than I don't know what is. I could take the car back untold times but if they do not do the work properly no matter how many times they replace the parts I would have continued to have the problem. The pins and slides were not cleaned and lubed which caused the pads to stick and become sloped and caused the noise. I even sent them an e-mail before contacting the Revdex.com to try to give them an opportunity to resolve the issue. I never received a response! However, I thank the Revdex.com for their time and effort to resolve this matter. I hope this reflects on their rating! It clearly shows me the lack of integrity of this business. I have the receipts that prove the work was not done properly, when I took the car to a GMC garage when I was told by service manager Bob that it was not the brakes. If the Revdex.com is interested in reviewing it please let me know. In the spirit of cooperation, if Montrose refunds the 166.00 I had to pay to have the brakes redone I will consider the complaint resolved. That is my final offer.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
All they did was address the check engine light. I'm not stupid and know what causes problems with engine light. Also, since the last software update, the CHECK ENGINE LIGHT HAS NOT, AND I REPEAT NOT, BEEN BACK ON. The company did not ADDRESS THE WAY I HAVE BEEN TREATED BY THEM. They DID NOT ADDRESS THE FACT THAT EACH TIME I WENT IN THERE WITH A PROBLEM, THEY TOLD ME IT WAS THE WAY I DROVE MY CAR. THEY DID NOT ADDRESS THAT THEY DID NOT TELL ME, THAT I WOULD HAVE TO PAY FOR PULLING CODE, IF NOT DUE TO EXTENDED WARRANTY. I could not put everything in the first complaint, but I made an appointment, YES, APPOINTMENT to get my oil changed and tires rotated. The appointment time was 10:30am. I took the car to dealership at 8:30am. AT 12:30pm, I called them. They were just starting it. I missed a very important family function that day, due to this. I FEEL THAT THIS COMPANY IS TREATING ME LIKE A CHILD, DUE TO THE FACT THAT I'M A LADY. DUE TO THE FACT THAT IT TOOK THEM OVER TWO WEEKS TO EVEN ANSWER MY COMPLAIN, AND DUE TO THE FACT THEY THEY DID NOT ADDRESS THE WHOLE COMPLAINT, THIS IS NOT, AND I REPEAT, CLOSED.I WAS ASKING FOR $501.89. THAT PRICE HAS NOW GONE UP TO $750.00. MY NEXT STEP IS TO CONTACT FORD MAIN DEPARTMENT AND COMPLAIN ABOUT THEM THERE. I'M VERY MAD AND UPSET ABOUT THIS, AND THE COMPANY RESPONSE IS ONLY MAKING ME MADDER. I WILL BE SPREADING THE WORD ON SOCIAL MEDIA ABOUT THIS COMPANY ALSO.
Regards,
[redacted]
From[redacted]
Sent: Thursday, October 30, 2014 11:00 AM
To: [redacted]
Subject: RE: J[redacted]
Hi Diana , the vehicle was sold with a 30 day power train...
warranty , none of the work that was done would have been covered , There was nothing owed on the “we owe “ slip. I have not been able to talk to the blond person face to face yet but by the customers claim they were told bring in the bills and we would look at them. In the interest to resolve the issue I am willing to include the work in the 50/50 warranty that actually does not cover that repair .
[redacted]NI
Vice President
MAG Management Company
Off 330.666.0711 x199
Cell 330.329.4124
Fax 330.666.5035
3960 Medina Road
Fairlawn OH 44333
[redacted]
Making Friends One Car At A Time
The offer was made to the customer that we replace the rotors and pads and the pads and the customer declined and took the vehicle elsewhere . we do not pay others to do our work.
He is off our mailing list
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]
I do not agree with them .
The customer decided to keep the truck and was to call you on that .
the customer is incorrect , The tine it took for me to answer was I was waiting for an answer from Ford , it has nothing to do with her sex. The fact is that when she was in the store she was abusive to the female service advisor and we preformed the recommended work authorized . The check engine light was caused by a broken wire . She can write in bold print and demand money will get her no where. with a few exceptions she is out of warranty .
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is obvious that Montrose has no interest in trying to resolve this matter. I feel I gave them plenty of chances to correct the problem. If 6 or more chances and 1 1/2 years is not enough time to fix a brake problem than I don't know what is. I could take the car back untold times but if they do not do the work properly no matter how many times they replace the parts I would have continued to have the problem. The pins and slides were not cleaned and lubed which caused the pads to stick and become sloped and caused the noise. I even sent them an e-mail before contacting the Revdex.com to try to give them an opportunity to resolve the issue. I never received a response! However, I thank the Revdex.com for their time and effort to resolve this matter. I hope this reflects on their rating! It clearly shows me the lack of integrity of this business. I have the receipts that prove the work was not done properly, when I took the car to a GMC garage when I was told by service manager Bob that it was not the brakes. If the Revdex.com is interested in reviewing it please let me know. In the spirit of cooperation, if Montrose refunds the 166.00 I had to pay to have the brakes redone I will consider the complaint resolved. That is my final offer.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
All they did was address the check engine light. I'm not stupid and know what causes problems with engine light. Also, since the last software update, the CHECK ENGINE LIGHT HAS NOT, AND I REPEAT NOT, BEEN BACK ON. The company did not ADDRESS THE WAY I HAVE BEEN TREATED BY THEM. They DID NOT ADDRESS THE FACT THAT EACH TIME I WENT IN THERE WITH A PROBLEM, THEY TOLD ME IT WAS THE WAY I DROVE MY CAR. THEY DID NOT ADDRESS THAT THEY DID NOT TELL ME, THAT I WOULD HAVE TO PAY FOR PULLING CODE, IF NOT DUE TO EXTENDED WARRANTY. I could not put everything in the first complaint, but I made an appointment, YES, APPOINTMENT to get my oil changed and tires rotated. The appointment time was 10:30am. I took the car to dealership at 8:30am. AT 12:30pm, I called them. They were just starting it. I missed a very important family function that day, due to this. I FEEL THAT THIS COMPANY IS TREATING ME LIKE A CHILD, DUE TO THE FACT THAT I'M A LADY. DUE TO THE FACT THAT IT TOOK THEM OVER TWO WEEKS TO EVEN ANSWER MY COMPLAIN, AND DUE TO THE FACT THEY THEY DID NOT ADDRESS THE WHOLE COMPLAINT, THIS IS NOT, AND I REPEAT, CLOSED.I WAS ASKING FOR $501.89. THAT PRICE HAS NOW GONE UP TO $750.00. MY NEXT STEP IS TO CONTACT FORD MAIN DEPARTMENT AND COMPLAIN ABOUT THEM THERE. I'M VERY MAD AND UPSET ABOUT THIS, AND THE COMPANY RESPONSE IS ONLY MAKING ME MADDER. I WILL BE SPREADING THE WORD ON SOCIAL MEDIA ABOUT THIS COMPANY ALSO.
Regards,
[redacted]
From[redacted]
Sent: Thursday, October 30, 2014 11:00 AM
To: [redacted]
Subject: RE: J[redacted]
Hi Diana , the vehicle was sold with a 30 day power train...
warranty , none of the work that was done would have been covered , There was nothing owed on the “we owe “ slip. I have not been able to talk to the blond person face to face yet but by the customers claim they were told bring in the bills and we would look at them. In the interest to resolve the issue I am willing to include the work in the 50/50 warranty that actually does not cover that repair .
[redacted]NI
Vice President
MAG Management Company
Off 330.666.0711 x199
Cell 330.329.4124
Fax 330.666.5035
3960 Medina Road
Fairlawn OH 44333
[redacted]
Making Friends One Car At A Time