Browning Dodge Jeep

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @browningautogroup.com We have spoken to customerCustomer has a noise with in the Jeep WranglerTechnicians have examined the vehicle and have been unable to locate noiseCommon areas have been checked including exhaust shields and connector pointsAppointment is being set at customers availabilityUpon arrival we will have Technician and Service manager go with customer on a driveCustomer can then explain what noise is of concern while the technician is in vehicle with customerThis will make sure that customer and technician are hearing the same noiseCustomer has been contacted and we are waiting for an appointment to be scheduled at customer convenience

Initial Business Response /* (1000, 10, 2016/01/26) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@browningautogroup.com
when a customer is purchasing a car, we have a credit application completedWith a customer signed credit application, we will
run credit bureau to verify identity and creditOur credit system will check that no fraud alerts are active for consumer protectionIf a customer is obtaining their own financing, an option contract is presentedthis option contract states that if the balance due is not received with in 5-days, browning dodge will process contract with a lenderthis is to protect the dealership if customers financing is not obtained outsidethe option contract is written at a rate that would be obtainable through our lendersAny personal documentation gathered from a customer is secured and not distributed to any outside sourceDocuments are secured and stored according to California policy

Initial Business Response /* (1000, 5, 2015/12/23) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@browningautogroup.com
We have spoken to customer. Customer has a noise with in the Jeep Wrangler. Technicians have examined the vehicle and have been...

unable to locate noise. Common areas have been checked including exhaust shields and connector points. Appointment is being set at customers availability. Upon arrival we will have Technician and Service manager go with customer on a drive. Customer can then explain what noise is of concern while the technician is in vehicle with customer. This will make sure that customer and technician are hearing the same noise. Customer has been contacted and we are waiting for an appointment to be scheduled at customer convenience.