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Browning Equipment Inc.

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Browning Equipment Inc. Reviews (1)

April 22, 2015Dear [redacted].I made an inquiry of the Lawn & Garden Service Department supervisors about the [redacted] chainsaw repair for [redacted] [redacted] (complaint ID [redacted]). The machine was not purchased from us and [redacted] is not a brand we sell but we are capable of repairing them...

after warranty expiration.Our work order [redacted] was opened with the instructions to check and see if the saw will run and then install a new chain. Our technician checked the fuel system, installed fresh fuel with a stabilizer/engine cleaner additive, started the saw, then cleaned it and installed a new chain. [redacted] paid $67.49 for this service and the new chain. The saw was running and fully assembled when it left our shop.[redacted] returned the saw to our shop nine days later indicating that it had run 5 minutes and the muffler fell off and that oil was leaking into his carrying case. An assessment was made that the vent in the cap of the bar oil reservoir was leaking and research showed that the cap was not available apart from a complete tank assembly. The cost for the tank, new muffler bolts and labor to replace them was estimated to be approximately $80.00.The previous repair order to start the saw and replace the chain did not involve the muffler or the bar oil tank in any way. These are additional and separate repair items. [redacted] chose to pick up the saw and he was not charged for this assessment.The initial starting and chain replacement was completed in good faith and the saw was in running condition when it left our business. The fact that additional and unrelated repair issues developed when the saw was put into use is unfortunate but not caused by the original repair.Yours very truly,Jeff BPresident

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Address: 800 E. Main Street, Purcellville, Virginia, United States, 20132

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