BrownPaperTickets.com

Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is not involved in the organization or onsite management of the events on sale at [redacted] The organizers of the event in question processed ticket sales directly into their own PayPal account, as indicated on the confirmation screen at the end of the customer's purchase (screenshot attached)Brown Paper Tickets did not have access to the funds at any point and thus are unable to issue a refund to the customer When this event was postponed, Brown Paper Tickets received confirmation from the event organizer that requests for refunds would be honored if patrons did not wish to attend alternate performances that were offered in exchangeWhile Brown Paper Tickets seeks to facilitate communication between event organizers and ticket buyers in hopes of mutually satisfactory resolution in cases like this one, at this time we must recommend that the customer pursue their dispute directly with PayPal if the event organizer is unresponsive

Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is not involved in the organization or onsite management of the events on sale at www.BrownPaperTickets.com The organizers of the event in question processed ticket sales directly into their own merchant account, as indicated on the confirmation screen at the end of the customer's purchase (screenshot attached)BPT at no point had access to the funds from the ticket purchase and thus is unable to issue a refund to the customer In a situation such as this, Brown Paper Tickets in good faith seeks to facilitate communication between the event organizer and the ticket buyer in hopes of a positive resolution for both partiesBrown Paper Tickets representatives additionally reached out to the event organizer on behalf of the ticket buyer to request clarification of the onsite admissions policies at the eventHowever, the event organizer claimed that no attendees were turned away and refused to issue a refundWe advised the ticket buyer that the only remaining option was to file a chargeback claim with their credit card banking institution to initiate their appeals process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBPT:Thank you for the detailed reply.I checked all of my paper (credit card) and electronic (PayPal) records and I have no record of any refund from "mountainhome? family automotive? llc" (although the original payment appears on both).I did reply (three times) to the cancellation notice e-mail (although I now notice that the address is prefaced by "noreply")Maybe an automated reply, or error message, would have helped me identify this easier/faster? Anyway, I accept/understand that is the reason why? BPT? did not reply to me.Thank again, for your clear and considerate replyHowever,? I must admit that I'm a little concerned about ever getting a refund since the reason given for the cancellation was "unstable club owner"!? ? [redacted]

Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is not involved in the organization or onsite management of the events on sale at www.BrownPaperTickets.com While not directly associated with the events themselves, Brown Paper Tickets takes all customer feedback relating to the events seriouslyBrown Paper Tickets seeks to facilitate dialogue between event organizers and event attendees to resolve any issues in a mutually satisfactory mannerIn the case of the customer who submitted this complaint, Brown Paper Tickets was first alerted to the customer's dissatisfaction on October 11, and representatives undertook an investigation of the claimA full refund of the ticket price + service fee was initiated on October and should settle on the customer's financial statement in the next 5-business days We hope that this resolution is satisfactory to the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is not involved in the organization or onsite management of the events on sale at www.BrownPaperTickets.com While not directly associated with the events, Brown Paper Tickets takes all customer feedback seriously and has an internal process for investigating claims relating to event-specific issuesBrown Paper Tickets seeks to facilitate dialogue between event organizers and event attendees as needed to resolve any issues in a mutually satisfactory manner When Brown Paper Tickets was first notified of this customer's dissatisfaction with the event, support representatives followed standard procedure in documenting the event for reviewUnfortunately, it appears that due to an administrative oversight, the customer did not receive a direct and timely response regarding the decision on their original claim Upon receipt of the customer's most recent email, the supervisory team re-assessed the claim and discovered the lapse in communicationWe will review the event investigation procedure with members of the support team who may need additional training to prevent these kinds of delays for future customersIn the meantime, Brown Paper Tickets has initiated a full refund to the customer's cardThe credit should settle on the customer's financial statement in the next several business days if it has not appeared alreadyWe apologize for the delay in resolving this case and hope that this resolution is satisfactory to the customer

Brown Paper Tickets (BPT) is a third-party ticketing agency that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBPT is not involved in the organization of the events on sale at www.brownpapertickets.com.The organizers of the Summer Breeze Music Festival opted to receive event funds directly through [redacted] , thus Brown Paper Tickets does not have access to the funds to issue any refundsBrown Paper Tickets only provided event management tools in advance of the event and was not involved in either processing payment for tickets or organizing the logistics of admission on the day of the eventWe do understand the customer's frustration with the apparent lack of separation between General and VIP seating and will strive to advise our clients on proper admissions procedures in the future.The event organizer has stated on their website and on the printed tickets that the lineup for the festival was subject to change and no refunds would be granted due to artist changesHowever, in an effort to resolve the issue of admission to the event, we recommend that the customer contact the event organizer directly via email at ***@summerbreezemusicfest.com or by phone at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBPT:Thank you for the detailed reply.I checked all of my paper (credit card) and electronic (PayPal) records and I have no record of any refund from "mountainhome family automotive llc" (although the original payment appears on both).I did reply (three times) to the cancellation notice e-mail (although I now notice that the address is prefaced by "noreply")Maybe an automated reply, or error message, would have helped me identify this easier/faster? Anyway, I accept/understand that is the reason why BPT did not reply to me.Thank again, for your clear and considerate replyHowever, I must admit that I'm a little concerned about ever getting a refund since the reason given for the cancellation was "unstable club owner"! [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for looking into this and quickly resolving the issue!
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

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Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is
not involved in the organization or onsite management of the events on sale at ***
The organizers of the event in question processed ticket sales directly into their own PayPal account, as indicated on the confirmation screen at the end of the customer's purchase (screenshot attached)Brown Paper Tickets did not have access to the funds at any point and thus are unable to issue a refund to the customer
When this event was postponed, Brown Paper Tickets received confirmation from the event organizer that requests for refunds would be honored if patrons did not wish to attend alternate performances that were offered in exchangeWhile Brown Paper Tickets seeks to facilitate communication between event organizers and ticket buyers in hopes of mutually satisfactory resolution in cases like this one, at this time we must recommend that the customer pursue their dispute directly with PayPal if the event organizer is unresponsive

P { margin-bottom: 0.08in; }A:link { } Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is not
involved in the organization or onsite management of the events on sale at www.BrownPaperTickets.com.As an event sales facilitator, Brown Paper Tickets assesses refund requests on a case-by-case basis in communication with the event organizer to ensure that customers' needs are attended toAt the end of the event in question, there was a miscommunication about this customer's refund statusBrown Paper Tickets requested clarification from the event organizer at the time but did not receive a response Following the customer's contact on May 12, a representative reached out to the event organizer again on the customer's behalfFortunately, the event organizer was able to quickly clarify the request and for both tickets to be refundedA refund was initiated on May for the full amount of the ticket purchase ($20)The customer should see the transaction settle in the next 5-business days We take great pride in our customer service and the care we take to facilitate expedient resolution of all ticket buyer issuesWe were disappointed to see that this customer's issue did not get attended to in a timely manner and will re-assess our internal processes to ensure that we handle future requests as efficiently as possibleIn the meantime, we hope that this resolution is satisfactory to the customer and look forward to serving them again in the future

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Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is
not involved in the organization or onsite management of the events on sale at www.BrownPaperTickets.com
If a significant change is scheduled for an event, such as the performance venue or date, Brown Paper Tickets works with the event organizer to facilitate refunds or ticket exchanges to all ticket holdersWe are sorry to hear that this customer attempted to contact us for a refund and received no reply, but at her her request, we have initiated a refund of the full ticket value plus service fee from her original purchaseThe credit should appear on her statement in the next 5-business days
We hope this is a satisfactory resolution and look forward to serving the customer again
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for looking into this and quickly resolving the issue!
Sincerely,
*** ***

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Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is
not involved in the organization or onsite management of the events on sale at www.BrownPaperTickets.com
While not directly associated with the events themselves, Brown Paper Tickets takes all customer feedback relating to the events seriouslyBrown Paper Tickets seeks to facilitate dialogue between event organizers and event attendees to resolve any issues in a mutually satisfactory mannerIn the case of the customer who submitted this complaint, Brown Paper Tickets was first alerted to the customer's dissatisfaction on Monday, October 3, and representatives undertook an investigation of the claimA full refund of the ticket price + service fee has been initiated and should settle on the customer's financial statement in the next 5-business days
We hope that this resolution is satisfactory to the customer

Brown Paper Tickets is a third-party ticketing platform offering support to Event Organizers and Event AttendeesBrown Paper Tickets is not involved in the organization or onsite management of the events on sale on our website.Our records indicate that the customer purchased tickets through the
Brown Paper Tickets website on September 12, The tickets were mailed to the address indicated at the time of purchase on September 13, 2017, via USPS First Class mailUnfortunately, the tickets were not received in a timely manner and the customer initiated contact with our support department to resolve the issueIn the interest of admissions integrity, Brown Paper Tickets maintains a policy against re-issuing physically mailed tickets that are lost or damaged in the mailBrown Paper Tickets encourages customers to contact the support team when expected tickets have not arrived so that our staff can confirm the mailing address and determine whether the tickets have been returned to usIf the tickets are not returned, we work with the customer and the event organizer to determine the best alternative to ensure the customer's admission to the eventGenerally, customers with missing tickets are placed on a “will call” list for in-person cheat the event.We appreciate the customer's feedback that there was not enough information regarding this policy presented at the time of purchaseWe apologize for any frustration the lack of clarity caused and will work to improve the information on the website to prevent similar issues for future customersIn the meantime, Brown Paper Tickets staff contacted the organizer of the event on the customer's behalf and received authorization to issue plain-paper/printable tickets in this caseThe tickets were adjusted on October 2nd and the customer should have received an email with the updated ticket informationWe hope that this resolves the current issue and look forward to making additional changes to our website for future clarity

P { margin-bottom: 0.08in; }A:link { } Brown Paper Tickets is a third-party ticketing platform offering support to Event Organizers and Event AttendeesBrown Paper Tickets is not involved in the organization or onsite management of the events on sale on our website Our records confirm that the
customer purchased tickets on September 28, through the Brown Paper Tickets websiteWhile Brown Paper Tickets provided the platform to purchase tickets, payment was made directly to the Event Organizer's PayPal account and Brown Paper Tickets did not have access to the funds from the transactionAny refund would have to be initiated by the Event OrganizerThe customer should have seen the Event Organizer's business name on their PayPal account summary or credit card statement to confirm the transaction (mountainhome family automotive llc, as indicated in the order confirmation notesScreenshot attached) On October 13, the Event Organizer sent a notification to attendees that the performance had been cancelled and that refunds could be expected within days (as initiated by the Event Organizer)We encourage the customer to review their PayPal or credit card statement again to confirm whether or not a refund has been issued from mountainhome family automotive llcIf the customer still does not see the credit/refund, we recommend that they contact the Event Organizer directly to request assistance at ***@yahoo.comIn the interest of facilitating a swift resolution, we will also contact the Event Organizer on the customer's behalf to request confirmation of the status of the customer's refund but we still recommend that the customer attempt to reach the Event Organizer directly The customer also indicated that they had attempted to contact Brown Paper Tickets via email on several occasions for assistance with the refund but received no responseWe take great pride in our swift attention to customer inquiries and are disappointed that there may have been a gap in communicationHowever, we are unable to find any record of emails from the customer in our email support systemThe notification system used for the cancellation notice is a one-way messaging system which unfortunately does not support repliesIf the customer replied directly to the notification message they received regarding the event, it was not delivered to the Brown Paper Tickets support team and thus has not received a responseWe sincerely apologize for this oversight and will work to improve the visibility of appropriate contact information in the event notification messages in the future to prevent further gaps in communication and delays in issue resolution We hope that this information helps the customer move forward and achieve a positive resolution to their inquiryIf they require any further assistance with this matter, our support team can be reached hours a 800-838-x or [email protected]

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Brown Paper Tickets is a third-party ticketing platform that provides event organizers with the tools needed to sell event tickets, as well as offering support to customers who wish to buy tickets or make changes to existing ordersBrown Paper Tickets is
not involved in the organization or onsite management of the events on sale at www.BrownPaperTickets.com
The organizers of the event in question processed ticket sales directly into their own merchant account, as indicated on the confirmation screen at the end of the customer's purchase (screenshot attached)BPT at no point had access to the funds from the ticket purchase and thus is unable to issue a refund to the customer
In a situation such as this, Brown Paper Tickets in good faith seeks to facilitate communication between the event organizer and the ticket buyer in hopes of a positive resolution for both partiesBrown Paper Tickets representatives additionally reached out to the event organizer on behalf of the ticket buyer to request clarification of the onsite admissions policies at the eventHowever, the event organizer claimed that no attendees were turned away and refused to issue a refundWe advised the ticket buyer that the only remaining option was to file a chargeback claim with their credit card banking institution to initiate their appeals process

Complaint: ***I am rejecting this response because:Sincerely,*** ***