Brown's Arlington Honda

[redacted],
We are still waiting on the parts from American Honda. I do apologize for the long wait. We would like to offer you an alternative transportation until the parts come in. Please let me know if this would work for you. All you need to do is come in to our Service Department,...

leave your vehicle with us and we would provide you with a vehicle to drive from [redacted] free of charge.I can be reached at ###-###-#### or via e-mail at [redacted]@brownscar.com
Thank you and I hope to hear from you.
Sincerely,
Oscar M[redacted]
Service Director
Brown's Arlington Honda
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Purchased a car more than 30 days ago have not received financing information, registration, or temporary registration. Please see below email. We have called, emailed. NO RESPONSE from anyone. What the heck.

Hi [redacted],

We have still not heard from you. [redacted] STILL does not have his temporary registration, and can not drive his car.

This is what we need. We need his registration to him no later than 5:00 on July 18th.

Please arrange for a third party to sign off that the VIN number of the car that you sold him is accurate, and not tampered with as well. I don't care how this is arranged by YOU, but please get it done.

I have tried to be nice, patient, and understanding. However, this is just wrong.

If [redacted] does not receive contact by 5 o'clock on Friday the 18th, then you will be forcing our hand to take other action. You are leaving us no choice other than to seek help elsewhere.

Firstly, I find it very unusual that you sell to military all the time, but have a hard time getting the VIN number verified by a third party for out of state military persons.

Secondly, I find it very frustrating that a young man gave you money in good faith for registration, and he has not received his registration.

Thirdly, the amount of money you collected for registration is three times higher than the registration in the State of Oregon, where did that money go ?

Lastly, Good faith was exercised by [redacted] and it is unfortunate that the dealership has not held up their end of the bargin. Shame on you.

In addition, since the car is being registered in the State of Oregon there is not sales tax. Please re visit your contract to ensure you did not collect this in error as well

• PLEASE SEND TEMPORARY TAGS VIA [redacted] TO [redacted] AND THEN I WILL MAIL IT TO [redacted], SINCE YOU ALL CAN NOT GET IT STRAIGHT

• PLEASE SEND [redacted] THE FINANCE COMPANIES NAME AND PHONE NUMBER SO THAT HE CAN SET UP AUTO PAYMENTS, THIS HAS NOT BEEN DONE YET, WHO IS THE FINANCE COMPANY??

• LUIS TOLD ME THAT [redacted] COULD SCAN AND EMAIL THE OREGON STATE vin FORM BACK TO LUIS, BUT TOLD [redacted] THE ORIGINAL HAD TO GO BACK TO THE DEALERSHIP, MAKE ARRANGEMENTS FOR THIS, OR CONFIRM WHICH IS CORRECTDesired Settlement: I would like a response from them. My temporary tags, AND who the heck did they finance me through. I would like confirmation that they did not charge me sales tax, and they triple charge me for title, when will that be refunded. I would like all of that within ten days.

Business

Response:

This issue has been resolved with customer. Please let us know if customer has any more concerns. Thank you. Oscar M[redacted] Brown's Arlington Honda ###-###-####.

I am in the market to buy a Honda Pilot. The sales team, during the visit, showed an appalling lack of interest in helping me understand the features of the car, the availability options, financing options, etc. and were only interested in getting a credit card to take a deposit after which they would start the negotiation process. I am disgusted to a point that I am considering looking at other car manufacturers such as Toyota who seem to offer better service. This dealership has sales personnel who are completely uninterested in working with the potentials so would avoid doing business with them

Review: A driveout price of $14091 for a new [redacted] was agreed to online (see email below). When I went down to get the vehicle they increased the price by $1500. It cost me over two hours to go into town and they just wanted to negotiate. The company, especially [redacted] and the manager, [redacted], demonstrated a total lack of integrity; just bait and switch tactics.

Email follows:

Hi [redacted],

Sorry for the delay.

We have a Black [redacted] In stock.

When would you like to come in?

Thanks

Internet Sale Manager

M. ###-###-####

Browns Arlington Honda

3920 Lee Highway

Arlington, VA 22207

--- original message ---

From: [redacted]

Sent: 5/21/2014 8:25 PM

To: ;[redacted]

Subject: Re: Brown's Arlington Honda

Due to your lack of response I assume that this vehicle never existed.

From: [redacted]

Sent: Monday, May 19, 2014 9:07 PM

To: [redacted] at Browns Arlington Honda

Cc: [redacted]

Subject: Re: Memorial Day Special Sale!!!

How many miles does it have on it and what color is it?

Thank you,

From: [redacted] at Browns Arlington Honda

Sent: Monday, May 19, 2014 8:55 PM

To: [redacted]

Subject: RE: Re: Memorial Day Special Sale!!!

Hi [redacted],

Your drive out price is $14,091.

How soon can you come in we only have one left!

Thanks,

Internet Sale Manager

M. ###-###-####

Browns Arlington Honda

3920 Lee Highway

Arlington, VA 22207

--- original message ---

From: [redacted]

Sent: 5/19/2014 7:39 PM

To: ;[redacted]

Subject: Re: Memorial Day Special Sale!!!

What is he driveout price (tax, title, tags, fees, everything) for the “[redacted] manual”?

STOCK #

YEAR

MODEL

MSRP

DISCOUNT

INCENTIVES*

NOW

AT THIS PRICE

[redacted] 2013

[redacted] MANUAL

$16,215

$2,500

$1,500

$12,215

1

From: [redacted]

Sent: Monday, May 19, 2014 7:11 PM

To: [redacted]

Subject: Memorial Day Special Sale!!!

From: [redacted]

Sent: Wednesday, May 21, 2014 6:56 AM

To: [redacted]

Subject: Brown's Arlington Honda

Dear [redacted],

Thank you for giving Brown's Arlington Honda this opportunity to earn your business. One of our Internet Sales Professional will contact you during our business hours. We are committed to serving our clients with the Highest quality of online service. For immediate assistance contact our management team [redacted] or [redacted]. For quality Used Cars please ask for [redacted] or [redacted].

Our Business Hours are:

Monday to Friday - 9 a.m. to 9 p.m.

Saturday - 9 a.m. to 5:30 p.m.

Sunday - 12 p.m. to 5 p.m.

You can also visit our website at ArlingtonHonda.com , where we list our entire inventory with pictures, options, descriptions, and comparison information that you will find helpful throughout your buying experience.

We look forward to doing business with you. We strive to provide straight forward information and pricing.

Buy Happy!

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Brown's Automotive Group

Arlington , VA

www.brownscar.com

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Alternatively you may send a written request to the address above.

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Brown's Automotive Group

Arlington , VA

www.brownscar.com

Your privacy is important to us. If you no longer want to receive these emails, click Here

Alternatively you may send a written request to the address above.Desired Settlement: Brown's Honda is shown in your records as demonstrating a total lack of integrity in cusomer dealings.

Business

Response:

Please let the record show that this is the first correspondance we have recieved of this compliant, dated 5/22/2014. The email states one was sent earlier, but we have not recieved any notifaction of this complaint prio to this. Please check our record of timely resonse in the past.

The potential customer, [redacted], recieved an email advertisement from us , stating we were having a memorial day sale. The price stated included all posible rebates available from American Honda Motor corp., which included Military discount of $1,000 and $500 recent college graduate rebates. The discliamer on the email stated that the customer must qualify for the rebates to get that price. The correspondence from our sales staff did not reiterate the qualifing part of the rebates, which were in the ad but should have been reviewed by our sales staff.

As a goodwill offering , we will honor the price that the customer is requesting, depnding upon him purchasing the car from us.We are sold out of 2013 [redacted], which is what the price quote was for . We will honor those incentives on a 2015 [redacted] Lx manual trans that we will locate, we do not have one in stock. We currently have no [redacted]s in stock but we have some showing in the system . The cost of a 2015 has gone up $96.91 over the 2013 model that are all sold out now. We will absorb the increase from 2013 to 2015( 96.91). $14,091