Good evening. The repair that we made was for a worn clutch and flywheel, not for the clutch cover diaphragm spring. As for reimbursing you for the repair, I do not have the authority to speak on Fiat Corporates behalf, only they can make that decision. as I ex plained previously, if you would like I can contact the Fiat Corp area manager and se if there is anything he can do. I understand how you feel but the symptoms you experienced with your vehicle can be caused by more that one failed component. Feel free to call me at ###-###-####
Chris J. M[redacted]
Service Manager
Browns Fiat
Good morning,
We have spoke to the customer regarding his concerns. A loaner vehicle has been supplied and we have worked with the service contract company and the replacement engine has been approved. The engine has been ordered and we will expedite the repair once it has arrived. Feel free to...
contact me at anytime concerning this repair.
Chris J. M[redacted]
Service Manager
Browns Jeep Chrysler Dodge RamTell us why here...
Good morning [redacted],
I am sorry about the problems your having with you 2010 Dodge Journey. I have gone through your service records from the time of purchase as well as prior to you receiving the vehicle. I also ran a CarFax report to see if there was anything of note prior to us here at...
Browns taking the vehicle in. I found nothing that would have lead us to believe that there was any problems with the vehicle. The engine light that you have mentioned can come on for many different reasons. It does not automatically mean there is a problem with the internal workings of the engine. This can be a problem with the emission system as well as any other of the systems of the vehicle. When the vehicle first came in for the "no-start" concern our technician diagnosed the problem as being a faulty starter. The starter motor was replaced and the vehicle was delivered back to you. This repair was completed in May of 2016. On September [redacted] the vehicle was brought back into the service department for a no-start concern. The engine in the vehicle would not turn over by hand. Diagnosed as a lower engine failure we recommended replacing the engine assembly. At time of purchase you were offered a service contract on the vehicle as we do with all of our vehicles which you declined. This would have covered the engine and put this matter to bed. Unfortunately we can not go backward. I do understand your concerns but rest assured that we here at Browns would never sell a vehicle if we knew there was a problem with it. I do not believe that we have any responsibility in this matter, however as a goodwill gesture we are willing to offer you a 50-50 split in the cost of the repair. I hope this will be acceptable to you and look forward to hearing from you. If you would like to discuss this matter in person please feel free contact me at ###-###-####.
Chris J. M[redacted]
Service Manager
Browns Jeep Chrysler Dodge RAM
It is unfortuante that I am unable to procure the part in the correct color for the customer. FCA of America no longer makes the part. I called [redacted] yesterday and left her a messge at her job asking her to give me a call for a chance to resolve this issue, either with a credit or some other arrangement and have not yet herd back from her. if I could obtain the seat bezel she needs she would have had it months ago I assure you. Tell us why here...
[redacted] came in on a Friday looking for a certain Jeep Liberty. After some negotiation we did sell the car at the discounted Truecar price. There are times that prices are advertised price that includes financing with the dealer. In speaking with [redacted] I was clear, concise and to the...
point about financing with our dealership for four months, it's written on the buyers order. Yes the price had been reduced drastically from original pricing. What [redacted] [redacted] was told was that we shouldn't we were losing a great deal of money and I actually printed our cost screen, and showed it to her. Not once did I mislead or condescend our customer [redacted]. I explained we are in business to earn money, thru transparency and honest negotiation it happens every day. She left a deposit Friday afternoon. That night she called with questions and left a message for a finance manager to call her back. When he called [redacted] back a few moments later, he explained the very same thing she had heard earlier. She came in Saturday morning and she and I repeated the conversation, without deviation for the finance manager. I explained how it would not cost her one extra dollar. At the conclusion of my explanation [redacted] then called the Liberty she was buying a bag of bolts. At which time I asked her for her credit card and refunded her money in the spot. We have a time stamp for the credit card receipt for early that Saturday morn. From our initial conversation to the time she got her money back was about 10 minutes. At no time did she have to fight for a refund. Our vehicle was prepped properly to Certified standards, the price was great and she could finance with USAA in four months. Browns offers great deals and transparency thru out the negotiation. The deal was written up, explained so the customer understood the simple terms, then quickly refunded the next day. Our policy is to refund money if a transaction isn't completed. Keith M[redacted] Preowned Manager. Keith M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
The dealer is placing blame on [redacted] for an error they made instead of accepting liability for their error. They admitted they know from prior customers that the error existed and did nothing to correct it causing addl complaints. Because I have a price guarantee certificate they immediately corrected the listing and refused to honor the guarantee. A copy of the guarantee is attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Funny how I write a letter and all ofa sudden all your estimates were incorrect. I'm not sure what truck you think I fell off of but even you should know that you should cut the rotors first before replacing it. Not to mention that there was nothing wrong with the caliper to begin with. Your diagnosis was incorrect and your estimate was incorrect and for that I had the privilege of paying you 140.00 to be wrong at best ,deceitful and the worst. You can't say this was professional when you now tell me about all the mistakes you made. Because of that I had to tow the car again so I could look at it. So I'm out 140.00 for an incorrect diagnosis and 140.00 for a tow so I wouldn't have to pay for your incorrect estimate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We are very grateful for the quick response from [redacted], but I would like to point out a couple of more details.1. It is correct that at the time of this incident, the car was out of the Manufactured Warranty. which in your statement say's the Car would have been covered for these repair.At the time of had purchased, we opted for Extended Warranty Through [redacted] and is still valid. This was pointed out at the time of repair.2.Per the repair invoice it states and I am Quoting: "[redacted] [redacted]"We were not able to remove the car from gear! The vehicle would not disengage at all. When Starting the car, and the Clutch Depressed, the car would start but in the same gear as when turned off. This same condition was also found by the person performing the towing.Per Safety Recall S34 / NHTSA 16V-302 "FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2012 through 2016 Model year Fiat 500 vehicles equipped with a Manual transaxle.The Problem is: The clutch cover diaphram spring on your vehicle may fatigue and or fracture.A failed clutch cover diaphragm spring may result in the ability to disengage the clutch, shift gears and potential for loss of motive power. The inability to disengage the the clutch, shift gears and or loss of motive power could cause a crash without warning.[redacted] [redacted] [redacted]The problem we experienced matches the recall perfectly.We are currently speaking with the FCA per the phone number provided on the recall who are stating that no reimbursement can be provided until parts are available.Explaining to them further, "We already had the car repaired in February and would like repayment in the amount of $1817.28 that we payed [redacted] to have this Vehicle repaired.We also have in our possession the Clutch, Pressure Plate, Bearing and Flywheel that was removed from the car at the time of repair.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I spoke to [redacted] on Dec * explaining that Brown's is not responsible for any typographical errors on our website or in any of our advertising. He is a [redacted] customer and was frustrated because it seemed like a great deal.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As of...
8pm, tonight, 5/**/16 the deposit was not refunded to my son's account nor is it shown as a "pending" transaction.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good evening. I have gone over the repair order dated 2/**/16 in which the clutch was replaced on your 2012 Fiat 500p. The technician who diagnosed your vehicle found the vehicles clutch pedal to be spongy and that he could not get the vehicle into gear. The transmission was removed and the clutch...
disc found to be worn. At that time, Richard Baumann called to inform you of the diagnosis and give you a price for the repair. The clutch in any Fiat or Chrysler vehicle that has a manual transmission is considered a "wear" item and carries a warranty of 2 years or 18 thousand miles. The vehicle at that time was almost three years old so the warranty that would have covered this repair had expired. The S34 recall that you are referring too was launched 6/**/16 and pertains to the clutch cover diaphragm spring which may fatigue or fracture. This may be the reason the declined you assistance. If you would like I can contact my Area Manager from Fiat and see if there is anything he can do to help. please feel free to call me anytime to discuss your concern.
Chris J. M[redacted]
Service Manager
Browns Fiat
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Could you please supply me with the Factory Specification for the Open Thickness and Compressed thickness of the clutch plate.We are in the process of having an Independent Transmission shop looking at the clutch that was removed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
the problem with the vehicle is not the result of abuse, neglect,accident nor alterations. Brown's was the only place that repaired my vehicle. They failed to comply with the warranty; as the problem was report three weeks after the purchase. In three days the problem returned and they neglected to repair the problem. The first time they did computer updates with the vehicle. The second time they decided that it was the alternator. The did whatever repairs and managed to clear the engine light. Letting me to believe that the issue was fixed. When all along the vehicle engine light was on. The first, second, and third time the car's engine light was on. Why all of the sudden the third time it was the engine. The vehicle was giving them warnings and they ignored it until the engine finally ceased. Perhaps there mechanics are not trained properly or it may simply be the way they conduct business. Like I stated in the complaint " I have dated pictures and videos showing the light on and how the vehicle wouldn't start.Cordially,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, this is the same response I have had for 6 months of trying. I find it hard to believe that after all that time the part will miraculously appear. Since 2 months have passed since I got the same EXACT response from Browns Jeep that I would have hoped for some form of conclusion, whether an answer of they can NOT get the part instead of giving the same monotone response over and over OR some form of trying to find a way to FIX the existing broken part. Sadly, this answer puts me at the same point of patronizing answer I received 6 months ago.....where they promise to call me back when they haven't in 2 months of silence and no returned phone calls or the hope that a dealer can not find a solution after 6 months of the original incident.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good evening. The repair that we made was for a worn clutch and flywheel, not for the clutch cover diaphragm spring. As for reimbursing you for the repair, I do not have the authority to speak on Fiat Corporates behalf, only they can make that decision. as I ex plained previously, if you would like I can contact the Fiat Corp area manager and se if there is anything he can do. I understand how you feel but the symptoms you experienced with your vehicle can be caused by more that one failed component. Feel free to call me at ###-###-####
Chris J. M[redacted]
Service Manager
Browns Fiat
Good morning,
We have spoke to the customer regarding his concerns. A loaner vehicle has been supplied and we have worked with the service contract company and the replacement engine has been approved. The engine has been ordered and we will expedite the repair once it has arrived. Feel free to...
contact me at anytime concerning this repair.
Chris J. M[redacted]
Service Manager
Browns Jeep Chrysler Dodge RamTell us why here...
Good morning [redacted],
I am sorry about the problems your having with you 2010 Dodge Journey. I have gone through your service records from the time of purchase as well as prior to you receiving the vehicle. I also ran a CarFax report to see if there was anything of note prior to us here at...
Browns taking the vehicle in. I found nothing that would have lead us to believe that there was any problems with the vehicle. The engine light that you have mentioned can come on for many different reasons. It does not automatically mean there is a problem with the internal workings of the engine. This can be a problem with the emission system as well as any other of the systems of the vehicle. When the vehicle first came in for the "no-start" concern our technician diagnosed the problem as being a faulty starter. The starter motor was replaced and the vehicle was delivered back to you. This repair was completed in May of 2016. On September [redacted] the vehicle was brought back into the service department for a no-start concern. The engine in the vehicle would not turn over by hand. Diagnosed as a lower engine failure we recommended replacing the engine assembly. At time of purchase you were offered a service contract on the vehicle as we do with all of our vehicles which you declined. This would have covered the engine and put this matter to bed. Unfortunately we can not go backward. I do understand your concerns but rest assured that we here at Browns would never sell a vehicle if we knew there was a problem with it. I do not believe that we have any responsibility in this matter, however as a goodwill gesture we are willing to offer you a 50-50 split in the cost of the repair. I hope this will be acceptable to you and look forward to hearing from you. If you would like to discuss this matter in person please feel free contact me at ###-###-####.
Chris J. M[redacted]
Service Manager
Browns Jeep Chrysler Dodge RAM
It is unfortuante that I am unable to procure the part in the correct color for the customer. FCA of America no longer makes the part. I called [redacted] yesterday and left her a messge at her job asking her to give me a call for a chance to resolve this issue, either with a credit or some other arrangement and have not yet herd back from her. if I could obtain the seat bezel she needs she would have had it months ago I assure you. Tell us why here...
[redacted] came in on a Friday looking for a certain Jeep Liberty. After some negotiation we did sell the car at the discounted Truecar price. There are times that prices are advertised price that includes financing with the dealer. In speaking with [redacted] I was clear, concise and to the...
point about financing with our dealership for four months, it's written on the buyers order. Yes the price had been reduced drastically from original pricing. What [redacted] [redacted] was told was that we shouldn't we were losing a great deal of money and I actually printed our cost screen, and showed it to her. Not once did I mislead or condescend our customer [redacted]. I explained we are in business to earn money, thru transparency and honest negotiation it happens every day. She left a deposit Friday afternoon. That night she called with questions and left a message for a finance manager to call her back. When he called [redacted] back a few moments later, he explained the very same thing she had heard earlier. She came in Saturday morning and she and I repeated the conversation, without deviation for the finance manager. I explained how it would not cost her one extra dollar. At the conclusion of my explanation [redacted] then called the Liberty she was buying a bag of bolts. At which time I asked her for her credit card and refunded her money in the spot. We have a time stamp for the credit card receipt for early that Saturday morn. From our initial conversation to the time she got her money back was about 10 minutes. At no time did she have to fight for a refund. Our vehicle was prepped properly to Certified standards, the price was great and she could finance with USAA in four months. Browns offers great deals and transparency thru out the negotiation. The deal was written up, explained so the customer understood the simple terms, then quickly refunded the next day. Our policy is to refund money if a transaction isn't completed. Keith M[redacted] Preowned Manager. Keith M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:
The dealer is placing blame on [redacted] for an error they made instead of accepting liability for their error. They admitted they know from prior customers that the error existed and did nothing to correct it causing addl complaints. Because I have a price guarantee certificate they immediately corrected the listing and refused to honor the guarantee. A copy of the guarantee is attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Funny how I write a letter and all ofa sudden all your estimates were incorrect. I'm not sure what truck you think I fell off of but even you should know that you should cut the rotors first before replacing it. Not to mention that there was nothing wrong with the caliper to begin with. Your diagnosis was incorrect and your estimate was incorrect and for that I had the privilege of paying you 140.00 to be wrong at best ,deceitful and the worst. You can't say this was professional when you now tell me about all the mistakes you made. Because of that I had to tow the car again so I could look at it. So I'm out 140.00 for an incorrect diagnosis and 140.00 for a tow so I wouldn't have to pay for your incorrect estimate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We are very grateful for the quick response from [redacted], but I would like to point out a couple of more details.1. It is correct that at the time of this incident, the car was out of the Manufactured Warranty. which in your statement say's the Car would have been covered for these repair.At the time of had purchased, we opted for Extended Warranty Through [redacted] and is still valid. This was pointed out at the time of repair.2.Per the repair invoice it states and I am Quoting: "[redacted] [redacted]"We were not able to remove the car from gear! The vehicle would not disengage at all. When Starting the car, and the Clutch Depressed, the car would start but in the same gear as when turned off. This same condition was also found by the person performing the towing.Per Safety Recall S34 / NHTSA 16V-302 "FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2012 through 2016 Model year Fiat 500 vehicles equipped with a Manual transaxle.The Problem is: The clutch cover diaphram spring on your vehicle may fatigue and or fracture.A failed clutch cover diaphragm spring may result in the ability to disengage the clutch, shift gears and potential for loss of motive power. The inability to disengage the the clutch, shift gears and or loss of motive power could cause a crash without warning.[redacted] [redacted] [redacted]The problem we experienced matches the recall perfectly.We are currently speaking with the FCA per the phone number provided on the recall who are stating that no reimbursement can be provided until parts are available.Explaining to them further, "We already had the car repaired in February and would like repayment in the amount of $1817.28 that we payed [redacted] to have this Vehicle repaired.We also have in our possession the Clutch, Pressure Plate, Bearing and Flywheel that was removed from the car at the time of repair.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I spoke to [redacted] on Dec * explaining that Brown's is not responsible for any typographical errors on our website or in any of our advertising. He is a [redacted] customer and was frustrated because it seemed like a great deal.
[redacted] </
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As of...
8pm, tonight, 5/**/16 the deposit was not refunded to my son's account nor is it shown as a "pending" transaction.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good evening. I have gone over the repair order dated 2/**/16 in which the clutch was replaced on your 2012 Fiat 500p. The technician who diagnosed your vehicle found the vehicles clutch pedal to be spongy and that he could not get the vehicle into gear. The transmission was removed and the clutch...
disc found to be worn. At that time, Richard Baumann called to inform you of the diagnosis and give you a price for the repair. The clutch in any Fiat or Chrysler vehicle that has a manual transmission is considered a "wear" item and carries a warranty of 2 years or 18 thousand miles. The vehicle at that time was almost three years old so the warranty that would have covered this repair had expired. The S34 recall that you are referring too was launched 6/**/16 and pertains to the clutch cover diaphragm spring which may fatigue or fracture. This may be the reason the declined you assistance. If you would like I can contact my Area Manager from Fiat and see if there is anything he can do to help. please feel free to call me anytime to discuss your concern.
Chris J. M[redacted]
Service Manager
Browns Fiat
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Could you please supply me with the Factory Specification for the Open Thickness and Compressed thickness of the clutch plate.We are in the process of having an Independent Transmission shop looking at the clutch that was removed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
the problem with the vehicle is not the result of abuse, neglect,accident nor alterations. Brown's was the only place that repaired my vehicle. They failed to comply with the warranty; as the problem was report three weeks after the purchase. In three days the problem returned and they neglected to repair the problem. The first time they did computer updates with the vehicle. The second time they decided that it was the alternator. The did whatever repairs and managed to clear the engine light. Letting me to believe that the issue was fixed. When all along the vehicle engine light was on. The first, second, and third time the car's engine light was on. Why all of the sudden the third time it was the engine. The vehicle was giving them warnings and they ignored it until the engine finally ceased. Perhaps there mechanics are not trained properly or it may simply be the way they conduct business. Like I stated in the complaint " I have dated pictures and videos showing the light on and how the vehicle wouldn't start.Cordially,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The deposit of $300 was refunded yesterday 5/**/2016 on the issued card at time of deposit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, this is the same response I have had for 6 months of trying. I find it hard to believe that after all that time the part will miraculously appear. Since 2 months have passed since I got the same EXACT response from Browns Jeep that I would have hoped for some form of conclusion, whether an answer of they can NOT get the part instead of giving the same monotone response over and over OR some form of trying to find a way to FIX the existing broken part. Sadly, this answer puts me at the same point of patronizing answer I received 6 months ago.....where they promise to call me back when they haven't in 2 months of silence and no returned phone calls or the hope that a dealer can not find a solution after 6 months of the original incident.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]