Revdex.com [redacted] concerns2016 Ram 1/2 ton with under 1500km smoke on cold start- truck was taken to [redacted] , confirmed did smoke on cold start-tech informed [redacted] technical support as required for repairs on warranty for repair authorization-proceeded...
with test process as directed by tech support-narrowed repair to replacing cylinder heads , one was in Mexico , shipping was delayed longer normal , we helped expedite-head replacement did not repair issue-tech support recommended intake manifold or pipe be replaced , done at Slave Lake Aug 11-12-Slave Lake noted still smoked on cold start , and ran rough-we picked the truck up Sat Aug13th , hard starting , stalled had to restart 3 times , ran fine all the way back , runs fine now-did a cold start test Monday Aug 15th seems better, started fine , no smoke , normal moisture on initial startup-after cust complained wanting a replacement truck , he was told that was only a last resort if the truck was not repairable-we contacted [redacted] to let them know the situation , and began the process of potential replacement -we provided [redacted] with a 2016 pickup to drive while his was down-we suggested he request his payment be covered while he was unable to drive his truck-Friday the 12th he received word that his payment would be covered -we will drive and monitor the truck for afew more days prior to returning it to [redacted] As we have done for 35 years we do our best to look after our customers Dwight BrownBrowns ChryslerWestlock Ab
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com [redacted] concerns2016 Ram 1/2 ton with under 1500km smoke on cold start- truck was taken to [redacted] , confirmed did smoke on cold start-tech informed [redacted] technical support as required for repairs on warranty for repair authorization-proceeded...
with test process as directed by tech support-narrowed repair to replacing cylinder heads , one was in Mexico , shipping was delayed longer normal , we helped expedite-head replacement did not repair issue-tech support recommended intake manifold or pipe be replaced , done at Slave Lake Aug 11-12-Slave Lake noted still smoked on cold start , and ran rough-we picked the truck up Sat Aug13th , hard starting , stalled had to restart 3 times , ran fine all the way back , runs fine now-did a cold start test Monday Aug 15th seems better, started fine , no smoke , normal moisture on initial startup-after cust complained wanting a replacement truck , he was told that was only a last resort if the truck was not repairable-we contacted [redacted] to let them know the situation , and began the process of potential replacement -we provided [redacted] with a 2016 pickup to drive while his was down-we suggested he request his payment be covered while he was unable to drive his truck-Friday the 12th he received word that his payment would be covered -we will drive and monitor the truck for afew more days prior to returning it to [redacted] As we have done for 35 years we do our best to look after our customers Dwight BrownBrowns ChryslerWestlock Ab
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]