Sign in

Browns Jeep Chrysler Dodge Ram Fiat Alpha Romeo

Sharing is caring! Have something to share about Browns Jeep Chrysler Dodge Ram Fiat Alpha Romeo? Use RevDex to write a review
Reviews Browns Jeep Chrysler Dodge Ram Fiat Alpha Romeo

Browns Jeep Chrysler Dodge Ram Fiat Alpha Romeo Reviews (8)

I visited Brown's dealership to inquire about trading in my current vehicle for a new vehicle lease. I did visit a different dealership one day prior to Brown's but I wanted to explore more options. I sat with a salesman at Brown's and he informed me they would need to evaluate my vehicle to determine the amount it is worth. After waiting an extended amount of time, I was told my car value was quite low. The value they had given me was much less than that of the value the other dealership. The salesman continued to inform me that my vehicle had been involved in an accident "t-boned" to be exact and was repainted which was why the value was determined to be as low as it was. I found this surprising and was unaware of any of the information I was provided with. However, at no point did he offer to provide me with a copy of the [redacted]. He insisted my car was evaluated by the other dealership incorrectly and claimed it was not possible questioning if I was sure of what I was told. Later on that evening, I purchased a [redacted] report myself to view the exact details of the accident. There was no reports of any accident on my vehicle. Apparently it was a complete lie. My guess was it was a way to make the payments much higher which it did. I would never go here again or recommend this dealership to anyone.

Review: On 9/**/2013, I brought my 2006 Dodge Ram in for service due to a "check engine light". The vehicle was not shifting properly. They had the vehicle for 5 days before they got back to me with a diagnosis. I was told the problem was a solenoid in the transmission. The estimate for this repair was $826.00. I did, at this point give them the authorization to make the necessary repairs.

On 10/**/2013 the vehicle was brought back to Browns because the "check engine light" came on again, The vehicle displayed the same symptoms. After a few days they called and informed me that the transmission was "bad", and required it to be replaced. This would be a $6,000 repair. They did offer me as small credit toward the transmission, considering I have already spent $826. I did not feel confident that this diagnosis was accurate I returned to the dealership to speak to the service rep, [redacted], however, he was not available. I did have the opportunity to speak to another service rep who agreed, that something did not seem right. She said that she would check into it, she was unable to find any written notes in my file that indicated the transmission needing to be replaced. She did however get a "verbal" confirmation from my service rep that the transmission needed to be replaced. I questioned if it was possible that the part that had been replace could have been faulty, I was told that that was not possible. At this point I left Browns feeling extremely frustrated, as they offered no warranty on the work that had already been performed, nor did I get any explantation as to how they came to this determination, since a few weeks before they believed it was a bad solenoid.

On 11/**/2013, I brought the truck to GT Transmission for a second opinion. I was told that the problem was a bad wire harness in the transmission. There was no indication that this transmission needed replacing. This repair would be $695. It was their opinion, based on the amount of grime and grease on the bolts and pan, that the transmission did not appear to have been previously serviced. This leads me to believe that Brown's may have not replaced the solenoid at all.Desired Settlement: I am disputing the repair with my credit card company, because I do not feel they made an adequate diagnosis of my vehicle, and charged me for a repair that did not correct the problem, in addition to quoting for a repair that was un necessary and extremely costly

Review: Through my employee discount site we have an auto purchase discount site which uses [redacted]. I used them once prior to purchase a vehicle without issue. The dealer gladly honored the listed price. I was searching for a 2009-2012 Jeep Grand Cherokee when I found one listed for the selling price of $8,999.00. Knowing this was an excellent price I selected it and received my price guarantee from [redacted]. This also generated an email from the dealer requesting me to come in with the price guarantee certificate and schedule a test drive. I responded back to emaii rep requesting they call me to insure the vehicle was still available. On 11/*/14 I received a call from [redacted] from Brown's Chrysler/Jeep. He described the vehicle to me and stated it was still available. I told him I had a price guarantee from [redacted] and he ask for how much? I told him the price guarantee was for $8,995.00. [redacted] stated several people have contacted the dealership regarding this car and that price which was incorrect. The selling price was $28,995.00. [redacted] stated this was a listing error on the part of [redacted]. I told [redacted] I had already contacted [redacted] prior to his call and they told me the person who list the car with them is responsible for the add not [redacted]. He stated if that were the price he would have purchased the car for himself but they could not honor the price guarantee. I told him since he stated several people have called for this listed price, they clearly had knowledge of the issue and by leaving it posted this is now false advertising. [redacted] again apologized and stated he would have a manager contact me at my request but I have received no further communications from the dealershipDesired Settlement: I want to purchase the vehicle. They need to honor the price guarantee certificate and provide the advertised vehicle for the advertised price.

Business

Response:

I spoke to [redacted] on Dec * explaining that Brown's is not responsible for any typographical errors on our website or in any of our advertising. He is a [redacted] customer and was frustrated because it seemed like a great deal.

[redacted] </

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The dealer is placing blame on [redacted] for an error they made instead of accepting liability for their error. They admitted they know from prior customers that the error existed and did nothing to correct it causing addl complaints. Because I have a price guarantee certificate they immediately corrected the listing and refused to honor the guarantee. A copy of the guarantee is attached.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: *I accidentally posted this complaint to the Consumer Action website thinking it was the Revdex.com so they have this complaint as well*

About 6 months ago, I had bought my Jeep Liberty to Browns Jeep to get a recall issue fixed and to also get the drivers seat re-upholstered by a company Browns referred and had come to their facility to repair on their premises. Well, the seatbelt anchor cover was damaged in the process and Chris M[redacted] of Brown's Jeep said they would repair the damage. This has been 6 months of my calling Chris only to get no calls back whatsoever and the few times he did pick up the phone, I was told that Jeep does not make that part anymore but he would call other contacts he had to possibly get the part used. Every time I called I was told to call back the next week, then the game of no one returning calls would start all over again. The last I heard from Chris was over 2 months ago when he claimed he had one more contact to try and would get back to me. I have never had a call back from him in that 2 months and recently tried calling again leaving messages for the past 3 days. I even asked the receptionist that if he couldn't get the part then to please even leave that message with her so I can stop this frustrating nonsense of numerous messages not returned. One time I was so frustrated, I asked to speak to a Manager only to be put back to Chris M[redacted]'s voicemail yet again. Hopefully you can get an answer where I have not in the past 6 months. Thank you for your time in this matter.Desired Settlement: I would hope that Chris M[redacted] at Brown's would have had the decency to at least let a customer know they could not get a part instead of leading them on for 6 months....or possibly come up with some sort of resolution to try to fix the existing part

Business

Response:

Good morning,I completely understand [redacted]'s frustration in getting her vehicles seat bezel replaced. The part that she needs in the color in which she needs. I have tried numerous times to obtain the correct part from both Jeep as well as aftermarket suppliers. We are still actively searching for this part and have not given up. I will contact [redacted] pesonally to let her now that we are still searching for her correct part. Thanks in advance.Chris J. M[redacted]Service ManagerBrowns Jeep Chrysler Dodge Ram

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Unfortunately, this is the same response I have had for 6 months of trying. I find it hard to believe that after all that time the part will miraculously appear. Since 2 months have passed since I got the same EXACT response from Browns Jeep that I would have hoped for some form of conclusion, whether an answer of they can NOT get the part instead of giving the same monotone response over and over OR some form of trying to find a way to FIX the existing broken part. Sadly, this answer puts me at the same point of patronizing answer I received 6 months ago.....where they promise to call me back when they haven't in 2 months of silence and no returned phone calls or the hope that a dealer can not find a solution after 6 months of the original incident.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It is unfortuante that I am unable to procure the part in the correct color for the customer. FCA of America no longer makes the part. I called [redacted] yesterday and left her a messge at her job asking her to give me a call for a chance to resolve this issue, either with a credit or some other arrangement and have not yet herd back from her. if I could obtain the seat bezel she needs she would have had it months ago I assure you. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Called dealer twice to go see a vehicle, they said it was there. Told them I was driving 1hr and a half to go see this specific vehicle advertised as a new vehicle 0 miles. When I got there the vehicle wasn't there, they said it was a demo vehicle that the owner's wife was driving w/o a title, they tried to give me a special deal on the vehicle without me looking at it. They said it had over 4,000 miles on it but they had this vehicle listed as new on their website and on [redacted] it was just a bad experience for me and my family. Beware the are not honest dealers.

Review: I purchased a used vehicle from [redacted] on September **, **14. This was an out of state purchase, as I live in CT. In order to secure the best price for the vehicle I was required to finance the vehicle (although I preferred to purchase without financing). When I came to Brown's to pickup the vehicle, the [redacted]) said that they would provide a 30 day temporary transport tag and that they would handle getting my CT license plates and would [redacted] them to me within 1 to 2 weeks. The following week I was contacted by Brown's and told that they had forgotten to have me sign a limited power of attorney form, required by the firm that handles their out of state license plates. I was told that besides this form that I would need to bring the vehicle for CT emissions testing and VIN verification and would need to [redacted] them back the notarized limited power of attorney and Emissions documents. This required me to take time from work as well as spend out of pocket expenses. I did the next day in order to not delay the process of acquiring the CT plates. As of Friday, October **, **14 I still had not received the CT plates and was planning on traveling to New Hampshire for the weekend. I could not use this vehicle to do so, as the temporary plates would expire on Sunday, October **, and I would not be returning from NH until October **. To find out the status of my plates, I contacted my sales person ([redacted] of [redacted] on the morning or Friday, October [redacted] and was told that I would have to speak with the [redacted]). [redacted] did not return my call, so at 9:00 PM on Friday, October **, I sent an email to the general email box for Brown's (as I did not have an email address for [redacted]). On Saturday, the sales person ([redacted]) called me and said that the business office people were not in on the weekend, so someone would contact me on Monday. I did not receive a call still as of Monday, October ** at 11:30 AM, when I called to again attempt to speak with [redacted]. I was told that he was not available, so I asked that my call be escalated. I was transferred to the [redacted]) and explained the problem. [redacted] told me that he would check into it, but in the meantime to go ahead and dive the vehicle with the expired temporary tag and that he would reimburse me, if I was ticketed for doing so. I replied that this was illegal and that I would not do so, but that I was extremely upset that I had purchased this car from them, but could not legally drive it. He called me back later that day and said that they could not get in touch with their license plate company and that he would try again on Tuesday (October **). On Tuesday, October **, [redacted] called and said that he would have my plates that day and would ship them to me. I demanded that they bring them to me in person, so that I would not be unable to legally drive the car for another day, but he refused.Desired Settlement: Refund. I would like to be compensated for my time and expenses for having to take a day off from work to get the document notarized (which the [redacted] forgot to do) and to bring the vehicle for the CT Emissions Testing and VIN verification. Also I would like to be compensated for not being able to use the vehicle for my New Hampshire trip. I would also like to see legal action brought upon the [redacted]) for instructing me to illegally drive the vehicle with the expired temporary tag.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Brought 2014 vehicle in to repair a safety recall issue (R39). The dealership informed me that they had the repair parts. I scheduled an appointment & brought the vehicle in for repair. Upon picking up the vehicle the following day, I was told that the safety recall repair had been completed. In fact, the safety recall issue had NOT been repaired! They mislead me into thinking that the safety issue had been repaired but it had not!

I took my 2011 jeep Liberty to Browns Jeep for of an overheat issue I was having. I told the service guy I was only overheating at idle and that im pretty sure its just the fan. A day and a half later after not receiving a call from them I call to ask for status and I am told its my heater core. They even went as far as saying that it leaks on floor board of driver side (it would actually be on passenger side, but that's beside the point). They also recommended I change my thermostat and that I need rear shocks. So I ask how much would it be to fix the heater core and thermostat replacement and they said 1,200 dollars! I knew something wasn't right and told them I would call back. I decided to take my jeep to another mechanic for second opinion. After a recommendation from a friend, I brought my jeep to Mike at Tires Inc. I didn’t say anything other than I am overheating at idle. After an hour I received a phone call from the mechanic and he explained it was just the fan. He fixed it for 150 dollars. I then had my shocks checked and they are fine as well. I checked the floor mats on both sides and no leaks or residue which would be hard to not detect considering anti freeze would leave an oily residue. Browns ended up charging my 138.50 diagnostic fee when I took my jeep. So basically I paid 138 dollars to be lied too for them to try and rip me off. This place is running a dishonest business and is trying to rob people of their money.

Check fields!

Write a review of Browns Jeep Chrysler Dodge Ram Fiat Alpha Romeo

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Browns Jeep Chrysler Dodge Ram Fiat Alpha Romeo Rating

Overall satisfaction rating

Description: AUTO DEALERS-NEW CARS

Address: 483 Medford Avenue, Patchogue, New York, United States, 11772

Phone:

Show more...

Add contact information for Browns Jeep Chrysler Dodge Ram Fiat Alpha Romeo

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated