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Brown's Mechanic Shop

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Reviews Brown's Mechanic Shop

Brown's Mechanic Shop Reviews (5)

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The charges were extremely excessive and unfair, as I originally outlined.  I am not sure as to how it is expected to take apart the oven to clean where it shows on the picture!  We cleaned the entire oven, so it looked even better than when the kids originally moved in.  We did not, or could not, inspect where it is shown in the picture.  In regard to other misc. charges (light bulb cleaning and other misc), they are unreasonable and unfair.  In regard to painting, the walls were in an excellent condition as we patched and painted where we felt it needed repair/painting.  We would like the property management to reconsider their excessive charges for these kids when they evacuate the apartment, and not try to unfairly charge each and every kid/resident when they leave their apartment complex.  
Regards,
[redacted]

See Attached.

In response to the deposit refund complaint at [redacted], [redacted], VA.  There were minor deductions for cleaning, $60 total, $15 per person.  This amounts to some very minor, follow-up type cleaning, indicating that the apartment was cleaned, but some work still needed to be...

done. There were damage charges from replacing broken refrigerator bars/clips and the crisper drawer. The refrigerator was replaced with a new one in 2012, and I was surprised at the replacement cost of the items; it is a Whirlpool brand. The carpets were professionally cleaned, as is indicated in our lease agreement. We do that upon residents vacating the apartment. The cost is deducted from the deposit, so the residents do not have to directly pay the vendor. We check the cleaning upon completion to make sure that the carpets were cleaned well and the job is satisfactory. There were also some wall repairs charges of $170.79 related mainly to “bed marks” and mark on the walls in the bedrooms – areas that we commonly see where a resident puts their bed directly into a corner or against a wall.  Colored sheets, person’s heads, rubbing, will stain the white paint, leaving a large mark – this has to be painted, sometimes primed before flat paint will stick to it.I have attached  copy of the itemized inspection, by room, which was sent to each resident.  I have also attached a picture of the range top (underneath) which had to be wiped out. Someone may have sprayed the area with cleaner, but did not wipe it out. (just an example of the minor cleaning that had to be completed.) A refund was issued to each resident for the balance of their security deposit.  [redacted] 
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Again the customer needs to read the disclaimer on the web site. We are a Self-Serve auto parts yard, and have no way to know what parts are left on a vehicle. We rotate 80 vehicles a week through the yard, and have hundreds of customers a week coming in to pull parts. Sorry for the inconvenience.

Initial Business Response /* (1000, 5, 2015/06/15) */
I am sorry to hear that Ms. [redacted]'s experience at LKQ Johns Auto Parts was less than satisfactory in her opinion. When her and I talked after she got the vehicle back I assured her that we would send a tow truck to pick the vehicle up and bring...

it back for a follow up inspection which we did at our expense. Upon checking the oil level, we confirmed that it was over full. She indicated to me that she had put oil in thinking it wasn't registering on the stick. In did it was, the oil was extremely clean & the plastic indicator on the sticks bottom is close enough in color that you would check 2-3 times. I did myself when the vehicle got here. None the less, we adjusted the oil level to proper specification, ran vehicle in shop, checked for leaks ( none found ) and road tested twice. We were not able to duplicate any issue of the vehicle stalling out or the oil light coming on. We did notice prior to her taking the vehicle the first time, that when approaching a stop sign with the A/C on, the engine RPM dropped and almost stalled. This only happened once and I explained to her it could be a number on things causing this. We would need more time as well as the condition to act up on a regular basis. I truly apologize for any inconvenience's or frustration's Ms. [redacted] incurred, with this being said, we feel we fixed the vehicle for what it came in for ( the oil leak ) and concluded after our re-check of the vehicle that 1) The oil leak was fixed 2) The oil level was accurate when it left here 3) The vehicle did not stall on us nor did the oil light come on. I would happy to answer any additional questions or concerns you may have. Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When he called back he lied about how much oil I had put in. I want to make sure everyone knows this is not a good business. When my vehicle was brought it never died I get it back and it dies on my way home. I had my two children with me one of which who had just had surgery and to walk to buy oil. I do not appreciate him telling me I don't know how to check oil, just because I am a female I know what I'm doing. This company took advantage of me. I checked it four times before going to buy oil. There was none in there. Someone from his company messed up and they are covering it up. That is not a good way to run a business. I truly hope this does not happen to someone else. I also asked for the parts and was not given them, why, because I am sure they didn't do what they said they did.
Final Business Response /* (4000, 11, 2015/06/29) */
We stand by our previous response that 1) we properly addressed and fixed the oil leak in Ms. [redacted]'s vehicle; 2) we put the requisite amount of oil into Ms. [redacted]'s vehicle per the manufacturer's specifications; and 3) the vehicle did not stall on us while in our possession, nor were we able to replicate such condition upon secondary inspection. We have apologized for any inconvenience and/or frustration that Ms. [redacted] has incurred, but take issue with her allegations that we have been dishonest, took advantage of her, treated her in a discriminatory manner, and did something jeopardize the integrity of her vehicle.

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