Browns Pharmacy Reviews (%countItem)
Browns Pharmacy Rating
Address: 121 Sullivan Street, Canton, Pennsylvania, United States, 17724
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+1 (570) 673-7247 |
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My son *** has been on *** 3 MG/M 90ML for close to the last three years. He needs this medication to keep his acid reflux under control so that it does not cause his Active air way disease to flare up and put him into the hospital because he is unable to breath. *** has been admitted to a childrens hospital many times in his short 4 years.
Browns Pharmacy has been the only pharmacy that we have gotten this medication from. They are aware that it is needed every month. Yet they do not have any in stock/ in reserve for the summer months when yet again the supplier is on back order. This happens at least one or two times a year. When the pharmacy did not get any in the did not alert me until the medication was needed. My son now does not have his medication. Browns has transferred his prescription to a Pharmacy that is an hour away, with out my permission to do so. I stated that they should be the ones to go get it as it was their screw up on ordering,
I feel that they should have had extras on the shelf. I am sure that they keep a good supply of insulin as diabetics with out it would die or be hospitalized due to not having the proper medications. For my son this medication is like insulin for a diabetic.
Browns Pharmacy Refill***
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Revdex.com***
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Dear Representative of Revdex.com:This letter is in response to complaint *** regarding our business. Thank you for the opportunity to get back with you in regards to the matter.The events that had taken place that day are as follows. The patient's mother had called a few hours before the close of the business day, which was a Friday, stating she forgot to call in the refill for the medication the day prior (Thursday) when she had called in all the other medications her son is on. As we went to fill the prescription, it was then noticed that we did not have the medication in stock due to a backorder of it at our wholesaler. The pharmacy had immediately contacted the patient back to make her aware of this. As her letter states "we did not alert her until the medication was needed", we did not know that she was in need of it until she had called the pharmacy that day mid-afternoon. Our pharmacy does not auto-refill prescriptions for patients. It is their responsibility to let us know when they are in need of a refill. At that time it was also offered to the patient's mother that we would call other pharmacies in the area to see who had the medication in stock so it could be filled that day. Upon giving her this information, she began hollering and screaming over the phone to the pharmacist trying to offer help. The yelling went on for a few minutes. The pharmacist on duty offered to have the store owner call her and discuss the situation, to which her reply back was "no, because he is a (blank blank - using a few curse words) just like you are".
Continuing on, she told us that we needed to find it somewhere and get it for her, and immediately hung up. After calling multiple pharmacies within a 50 mile radius as we live in a very rural area (at least 8 including multiple ***, ***, and ***'s, as well as other independent pharmacies in the area) we found only 1 pharmacy who had any in stock, which is 37 miles from our own store. With it being the start of the weekend and as it was stated the patient was out of medication, we transferred the prescription to the other pharmacy as this was the only option for the patient to get it before the following Monday morning. When we had called back to let her know that we had found the medication and where she could pick it up at, we were hung up on. The next day (Saturday) she had called back to see if we had the medication for her and she was told again that it had been transferred out and where she could pick it up. At that time (as well as during our multiple conversations Friday) she was repeatedly yelling profanities towards us, insulting our staff and insisting we are not doing our jobs properly. Again, after not giving the pharmacist on duty a chance to speak, she hung up on us. That was the last we had heard anything about the matter, until receiving your notification about the complaint.In regards to statement " they do not have the medication in stock/ reserve for the summer months", this is false. She has received the prescription monthly going back a full year (by review of a patient profile since January 2018), including summer months. The dates of this prescription filled are as follows: In 2018 - 1/2, 2/1, 3/1, 3/29, 5/1, 5/29, 6/28, 7/27, 8/24, 9/21, 10/23, 11/19, 12/17. In 2019 - 1/16, 2/13, 3/15, 4/11, 5/10, 6/11. In the past, we also have asked the patient to give us a couple of business days notice in case we do run into a scenario such as this one where our wholesaler is out of stock at any given time, as it would give the pharmacy a chance to remedy any problem that should arise, without disrupting therapy. All of our regularly stocked medications are on a computerized auto-replenishment system. Once any given medication is dispensed, the computer system automatically re-orders another replenishment of it. This medication is not the only medication that our wholesaler occasionally has backorders on, nor is our pharmacy the only pharmacy that experiences shortages of medications from wholesalers. These are circumstances that are beyond any pharmacy or wholesaler's control. We are not notified by our wholesaler ahead of time that medications are on backorder. With that being said, once we know a medication is on backorder at the wholesaler it is placed on an automatic shipment list, and once the wholesaler has it back in stock they will ship it out to us automatically. As part of our backorder procedures, we did follow up with our wholesaler and ordered enough medication for the patient for 3 months worth of refills, which we did fill for him on 8/14/19 and 9/13/19, and currently have 1 in stock for his October refill. Our pharmacist went above and beyond to help the patient and followed through on every option possible so that medication therapy was not disrupted for the patient. As soon as the issue was noticed, we reached out to the patient's mother to inform her of the situation and how we can help, keeping in constant communication with her, despite the lack of respect we were given. We had spoken with multiple pharmacies, as well as made his doctor aware of the issue. In speaking with the doctor's office that day, it should be noted that the doctor's office had sent in another prescription to substitute for the original medication. It was a medication in the same drug class and with the same mechanism of action as his current prescription so the patient would not be without any kind of medication until the issue was resolved. The doctor's office was also made aware that we had found the original medication elsewhere. The nurse stated that the patient's options were to fill the replacement prescription (temporarily) or pick up the original medication at the other pharmacy. Again, we called the patient's mother to let her know the doctor approved a different medication for the time being to pick up at our pharmacy. Aware of her options, the patient's mother refused the substitute prescription sent in by the office. The office was called back to inform them that the patient's mother refused the replacement prescription. After the discussion with the office, they agreed that her only option would be to fill the original prescription at the other pharmacy. In closing, we would like to state that the issue was handled professionally and within our realm of options for resolving the issue. Our staff did everything we could possibly do to help the patient so that he could continue his medication regimen. Going forward, please let us know if there are any other questions or concerns in the matter. Thank you, again, for allowing us to follow through with the matter. Sincerely,Erin G ***
Brown's Pharmacy
Complaint: ***
I am rejecting this response because: They have ran out of the patients medication before. They went to another pharmacy and "borrowed" the medication to fill his prescription. I understand that medications are not automatically refilled. during the time of them looking at his prescriptions they would have seen that one that he gets every month was not called in and could have called and said hey do you need this? (since they went above and beyond). But they wont admit to that because then it will make them look bad! As to why I refused to talk to the owner because he knows nothing, and has tried several times telling me that medications are not covered by our insurance because you can get them over the counter. And when I tell him that one of the other pharmacists seems to always get it to go threw the insurance I am pretty much called a liar. Then once he does call the other pharmacist that works their, he states that I insist that she has "magic powers" and can get the insurance to cover said medication. And when she tells him how to do it and it is covered he is pissed because he cant jack the prices up on it!
Was I angry that they called my childs doctor to get a different prescription with out asking YES! My child is on a medication for a reason, being that even if it is in the same class it does not work for him! THis medication was prescribed my his specialist, and is then refilled by his Primary doctor. I as the parent should have been asked before they contacted the doctor. And to my understanding his doctor was not the one in, and it was a doctor who has never seen my child!
Was I angry that they wanted me to travel 45 minutes away, yes I am taking care of 9 children, 5 of them are not mine! So yes it was a big deal to try to find a sitter and get to *** to get the medications.
So after the second time of it going out of stock they order 3 but have not ordered more since so that this could be a issue again!
No they didn't hear anything more because why continue to argue with someone who is not willing to go above and beyond, now the old pharmasit that worked their that did go to another pharmacy with out being asked went ABOVE AND BEYOND and always has!
Regards