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Brown's Travel & Income Tax Service

72 Massell Dr. SE #228, Cartersville, Georgia, United States, 30121

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Brown's Travel & Income Tax Service Reviews (%countItem)

Paid in full 2019 for a cruise dated April 2020 through Brown's Travel Service the cruise line cancelled all sails out/in of port due to the Corvid19 virus epidemic. Cruise line offered 100% refund.
Brown's Travel Service refuse to refund my money this is 5 months later.
Product_Or_Service: Cruise 04/27/XXXX-XX/02/2020

Desired Outcome

Refund Refund my money from this cancelled trip ASAP.

Brown's Travel & Income Tax Service Response • Sep 01, 2020

THIS CASE INVOLVES 16 PEOPLE IN THE GROUP. I HAVE NEVER REFUSED MS. HER MONEY. I HAVE TOLD HER REPEATEDLY THAT THE CRUISE LINE HAS NOT ISSUED THE REFUND AND IT HAS BEEN OVER FOUR MONTHS SINCE THE CANCELLATION BECAUSE OF COVID-19. I CAN'T RETURN ANY MONEY THAT I DON'T HAVE. THIS CRUISE LINE HAS PROMISED TO REFUND OUR MONEY BUT AS OF THIS DATE, THEY HAVE NOT DONE SO. I HAVE TRIED EVERYTHING I KNOW HOW AND THEY KEEP PUTTING IT OFF SAYING THEY ARE STILL WORKING ON IT. PERHAPS I NEED TO MAKE A CLAIM WITH Revdex.com ON THEM.

I DON'T KNOW WHAT ELSE TO TELL MS. BUT THAT SHE HAS TO BE PATIENT AND WAIT LIKE THE 15 OTHERS.

THANK YOU.

Customer Response • Sep 01, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I never received an itinerary of this trip once paid in full in good faith a whole year in advance
Where Is the itinerary, the confirmation number of this trip cabin assigned I received nothing of that order.
Just a receipt from you that was it!!!

Brown's Travel & Income Tax Service Response • Sep 03, 2020

MY BANK HAS PAID ME THE MONEY AND I SENT A MONEY ORDER BY MAIL ON YESTERDAY. THIS CASE IS RESOLVED.

THANKS.

Customer Response • Sep 09, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Refund received in mail today 9 sept 2020

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Address: 72 Massell Dr. SE #228, Cartersville, Georgia, United States, 30121

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