Brownstone Law Group PC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern: We received your notification of complaint number [redacted] , Please note the issues addressed in the complaint filed by the client have been addressed and we have reached a satisfactory resolution with the client We had communication with the client on 4/2/2014; the same day the complaint was filed The client contacted you back following our communication with her and requested to withdraw her complaint Please see e-mail communication between your office and the client below and update your records accordingly Thank you, [redacted] From: [redacted] Sent: Tuesday, April 08, 9:AMTo: [redacted] - BLGSubject: Fwd: Revdex.com Complaint Submission Here is the email I sent I also spoke to the person on the phone April at 2:25pm ---------- Forwarded message ---------- From: [redacted] Date: Wed, Apr 2, at 2:PM Subject: Re: Revdex.com Complaint Submission To: [redacted] I wish to withdraw my complaint (ID # [redacted] ) I was able to resolve this issue with the company directly Best, [redacted] On Wed, Apr 2, at 9:AM, wrote: Thank you for submitting your complaint to us The Revdex.com that will process your complaint is: Revdex.com Serving San Diego, Orange & Imperial Counties Viewridge Ave # San Diego, CA Phone: (858)496- Fax: (858)496- Email Address: [email protected] Website: www.sandiego.Revdex.com.org

I could not be happier that I went with [redacted] to solve my debt issues. They are legit, they are the real deal, then work to get you out of debt. They offer a law firm to represent you to the creditors and are truly working to make every client successful. My representative, [redacted] was so incredibly professional and patient and was an absolute pleasure to work with. Her response to any email I had with questions was prompt and courteous. I would highly recommend her, as well as [redacted] and Brownstone.

I'm really happy we picked this company They helped us back on track when we didn't know we're to turnVery friendly and helpful..with quick response timeNow we r paid off and our credit scores have much improved

very happythey helped me breathe again

I came into the debt settlement arrangement doubtful but overwhelmed with debt and willing to try anythingAnd I'm so glad I did! Instead of paying separate payments a month to separate creditors (barely making the minimum monthly payments and therefore never being able to make a dent), all I had to do was pay Brownstone one monthly payment which they used to negotiate settlements with creditors on my behalfEvery one of my accounts was settled for far less than what I owed, allowing me to pay less overall and pay off my debt fasterAlso, and almost just as important, everyone I had the pleasure of speaking to at Brownstone was extremely professional and knowledgeable.They would often call just to check up and see if I had any questions, and whenever I called I immediately got through to someone who knew exactly what was going on with my account (these people are ON the ball over there)This type of customer service should not be taken for granted and my appreciation of it cannot be overstatedAll in all, this type of program may not be for everyone, but for me it wasI'm happy to say that I recently made my last payment and am now free from credit card debt - something I thought I'd never be able to say!

A few years ago I found myself in a set of circumstances that no one ever envisions for themselvesA custody situation left me in huge financial crisisBeing a responsible person I had always paid my credit cards, my mortgage and all other billsI had almost credit scoreUnfortunately life happens and sometimes you land in a situation where you simply don't have the funds to pay for everything and you fall behind in a way where it is impossible to catch upFor me I ended up with massive credit card debt over the course of months that I simply could not pay due to the circumstancesI knew that instead of burying my head in the sand I needed to come up with a plan to figure out how to reasonably pay back my debt and get my credit back on trackFrom the moment I contacted Brownstone Law until my very last payment I felt like someone had my backBrownstone Law works directly with the creditors and credit card companies to settle your debt...usually for way less (sometimes 60%) than what you oweThey work out a payment plan that is affordableYes this is not an overnight processIt took me 2-years to settle all my debt I had acquiredCould someone do this on their own...probablyHowever most of us want to live our lives and work and spend time with family and not negotiate, send letters back and forth to/from creditorsBrownstone Law allows the average person to do just that...get back on track and not worry about all the detailsI worked with an amazing woman named Ashley who called and checked in on me every so oftenWhen one creditor debt was settled I always got a letter of confirmation that the debt was settled and a phone call confirming what the plan was for the next settlementI am so happy I did this and now that these debts have been paid in full I can work on slowly repairing the damage done to my creditI cannot recommend this group more highly

I could not be happier that I went with [redacted] to solve my debt issues. They are legit, they are the real deal, then work to get you out of debt. They offer a law firm to represent you to the creditors and are truly working to make every client successful. My representative, [redacted] was so incredibly professional and patient and was an absolute pleasure to work with. Her response to any email I had with questions was prompt and courteous. I would highly recommend her, as well as [redacted] and Brownstone.

To whom it may concern:
We received your notification of complaint number [redacted],  Please note the issues addressed in the complaint filed by the client have been addressed and we have reached a satisfactory resolution with the client.  We had communication with the client on...

4/2/2014; the same day the complaint was filed.  The client contacted you back following our communication with her and requested to withdraw her complaint.  Please see e-mail communication between your office and the client below and update your records accordingly.
Thank you,
[redacted]
From: [redacted] Sent: Tuesday, April 08, 2014 9:50 AMTo: [redacted] - BLGSubject: Fwd: Revdex.com Complaint Submission
Here is the email I sent.  I also spoke to the person on the phone April 2 at 2:25pm.
---------- Forwarded message ----------
From: [redacted]
Date: Wed, Apr 2, 2014 at 2:30 PM
Subject: Re: Revdex.com Complaint Submission
To: [redacted]
I wish to withdraw my complaint (ID #[redacted]).
I was able to resolve this issue with the company directly.
Best,
[redacted]
On Wed, Apr 2, 2014 at 9:57 AM, <c[redacted]> wrote:
Thank you for submitting your complaint to us.
The Revdex.com that will process your complaint is:
Revdex.com Serving San Diego, Orange & Imperial Counties
4747 Viewridge Ave #200
San Diego, CA 92123

Phone: (858)496-2131

Fax: (858)496-2141

Email Address: [email protected]

Website: www.sandiego.Revdex.com.org

We have been in the debt consolidation program and have finally reached our goal of paying off all the debts. They Brownstone Group were very easy to work with and kept us informed through every step.
THANKS Brownstone

To whom it may concern:
Please note it is standard procedure for our firm to discuss the program details and program risks with all prospects prior to their enrollment.  This is done via a recorded compliance call where the prospective client acknowledges full understanding in order...

to proceed with the enrollment process.  Once the prospective client successfully passes compliance, we then schedule an in person meeting with the prospective client.  During this in person meeting, once again, the agent discusses the risks of the program with the prospective client prior to the signing of the agreement.  This particular client was no exception; he went through the same process and, at the time, acknowledged understanding and agreed to proceed following full disclosure.  Part of the information discussed with prospective clients prior to enrollment is the fact that the term quoted is an estimated term and that we cannot guaranty completion of the program within said term.  Unfortunately, this particular client later on stated he did not fully understand this detail.  While we firmly believe full disclosure was given to the client prior to enrollment, we also do not wish for the client to leave our program with negative feelings about our services.  For this reason we have offered the client a good faith partial refund of $350 which the client has agreed to.  Client stated that he does understand and appreciates our consideration of his situation.  A refund check in the amount of $350 has been issued to the client.

To whom it may concern:
Please note it is standard procedure for our firm to discuss the program details and program risks with all prospects prior to their enrollment.  This is done via a recorded compliance call where the prospective client acknowledges full understanding in order to proceed...

with the enrollment process.  Once the prospective client successfully passes compliance, we then schedule an in person meeting with the prospective client.  During this in person meeting, once again, the agent discusses the risks of the program with the prospective client prior to the signing of the agreement.  This particular client was no exception; he went through the same process and, at the time, acknowledged understanding and agreed to proceed following full disclosure.  Part of the information discussed with prospective clients prior to enrollment is the fact that the term quoted is an estimated term and that we cannot guaranty completion of the program within said term.  Unfortunately, this particular client later on stated he did not fully understand this detail.  While we firmly believe full disclosure was given to the client prior to enrollment, we also do not wish for the client to leave our program with negative feelings about our services.  For this reason we have offered the client a good faith partial refund of $350 which the client has agreed to.  Client stated that he does understand and appreciates our consideration of his situation.  A refund check in the amount of $350 has been issued to the client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]