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Brownstone Properties, Inc.

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Reviews Brownstone Properties, Inc.

Brownstone Properties, Inc. Reviews (7)

Review: Have rented an apartment from Brownstone for over a year and in December it was reported that my heating unit was not working it would continuously run for hours, I was advised that someone would come by to fix this issue - several weeks later I still had the same continued issue and problem was never fixed creating an excessively high heating bill. Several months later in March-April it was reported to them a leak in my ceiling and a bathtub that would not train I was advised at that time that someone would be coming by to fix this issue as well - it is now time for me to move out of the property and I have a bathtub that still will not drain and a hole in my ceiling where the tub leaked and detoriated the ceiling above my couch. I've never had a bad experience with renting a unit either through a property management firm or a private individual this business was unprofessional and completely lacking when it came down to service.Desired Settlement: This organization is penalizing good homeowners and renters and needs to be reprimanded and have a review of their policies.

Business

Response:

Ms. [redacted]'s complaint has nothing to do with maintenance needs during the course of her tenancy since May 2012. All of her maintenance requests were handled in a timely manner.She has given proper notice to vacate by the end of August and did not become dissatisfied until she requested to use the security deposit towards the last month's rent. This is prohibited in her lease agreement and by the Virginia Residential Landlord Tenant Act. She was informed that she would be responsible for paying August rent.Please reference the attached email string on July 22nd where Ms. [redacted] states, "I've very much enjoyed my time at this property.... I want to thank you in advance for assisting me in the past as well as in this resolution." After being told the deposit could not be used as the last month's rent she states, "i understand your regulations and will comply with the request to submit the payment for August rent."Renters are not being penalized by requiring them pay the last month's rent. Again, this is a provision of the lease and state law and is disclosed upon lease signing.

Consumer

Response:

While I agree with Brownstone regarding my timing to report the issue i've attached my documentation with the property manager regarding the issues with Brownstone - I find it convenient that they left off the previous correspondence. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

When I moved into one of Brownstone Propertie's basement apartments, I asked if there was flooding and was told that there used to be but the problem was fixed. That was not true. I have lived in the apartment for two years and paid my rent on time and taken care of the place. There have been multiple flooding issues and when maintenance is called, I am told there is nothing that can be done. The building is old and the drain needs fixed but they are not willing to fix it. My apartment is full and mildew and very unhealthy. I would not recommend anyone renting an apartment from Brownstone Properties.

Review: There has been a mold issue, as well as electrical safety issues that the company will not comply with or repair. The company will not return calls or emails and yet demands rent monthly.Desired Settlement: This is the most unprofessional company I have ever dealt with. I have dealt with name calling and refusal to assist since day one of the contract.

Business

Response:

The tenant(s) filed this complaint within 45 minutes after leaving the office having been told they submitted an improper notice to vacate and would be responsible for paying both October and November rent pursuant to the Lease Agreement. The conduct of the tenant was so bad that the Senior Leasing Consultant filed an incident report. The tenant(s) have not reported any electrical problems or mold issues to management.The tenant(s) are angry because they have purchased a home and are trying to avoid paying their last month's rent.Attached is a statement from the Property Manager disputing their claims of mold or electrical issues. Also attached is a copy of the maintenance history of this property during the tenant(s) occupancy. Also attached is a copy of the incident report which clearly documents the belligerent and disruptive behavior of the tenant(s).No rent concession will be given and the tenants are expected to honor their lease agreement.

Review: The townhouse that I have rented for 6 years now was bought by a new owner and he chose to change his leasing management services to Brownstone in the middle of my most recent lease this past April. Brownstone continued my previous lease with [redacted] but the only information they sent to me was information about continuing my same rent for a year. I was expecting to hear from them by the beginning of this month as I thought my previous lease might be up, however when I didn't hear from them, I thought maybe it changed to the end of April. I decided to call them during my time off and they told me a couple of different things but finally told me that either I had a month to get out with the same rent, sign a new year's lease agreement for $25 more, or a month to month agreement for $45 more. When I told her that I needed something in writing, as I had yet to hear a thing, she said that she could get it out to me tomorrow. She told me that they were continuing my lease with [redacted] but that lease ended November 30 so how could it still be in effect? Why, all of the sudden, are they issuing me a new lease, a month after my previous lease was up, and giving me a month to get out yet give 2 months notice? I have rented for 30 years now and will not be able to get into a new location with less than 30 days notice. I question the legality of Brownstone's actions or lack thereof.Desired Settlement: It was unfair and maybe unlawful that I was not sent a new lease with these expectations given to me on the phone, a month after my lease was up. I want my rent to remain the same for at least 3 months to give me time to find a new place and time to most probably wait on a waiting list.

Business

Response:

Ms. [redacted] contacted the office yesterday afternoon and requested to know the term of her lease and the renewal options.Upon review of the file, her original lease was found. The lease was for an original term of one-year and stated that in order to terminate (cancel) the lease, either party must give a 90 day notice. In the absence of such notice, the lease automatically renews for a month to month period.Ms. [redacted] renewed the lease upon one year terms with the last term expiring November 30, 2015. Since neither the Landlord nor the Tenant gave notice to cancel the lease effective November 30, 2015, the lease automatically renewed for a month to month term.Ms. [redacted] was insistent on renewal terms. Therefore, she was verbally given two renewal options and told this would be followed up in writing today. Her renewal options are to remain on a month to month lease at a set rate or sign a one-year renewal at a lesser set rate. Of course, she also has the right not to accept any change and can therefore vacate by simply giving a thirty day notice.Ms. [redacted] therefore has three options to consider, which was only done at her request. Neither the Landlord or the Agent is making her move or suddenly changing things. Ms. [redacted] asked for renewal options, which she has been given. She is welcome to stay on a month to month lease for as long as she likes or she is welcome to sign a new one year agreement as she has done so in the past. The decision rest with Ms. [redacted] and the office encourages her to contact us if she has additional questions or concerns.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Through the five and a half years I lived in this townhouse previous to Brownstone taking over my lease with a new buyer, I always signed a new lease each year with the previous

leasing agents, [redacted]. I merely called them to find out when my lease was up as I hadn't signed anything new. Yes, I want something in writing as there is nothing in writing now. My lease with [redacted] that was continued with Brownstone expired on November 30, 2015. There was no month to month agreement in that lease as it was a year's lease. I will get a copy of that lease from [redacted] Properties today and scan a copy for you.

Regards,

Review: I received a summons on 10/29/2015 to appear in court due to failure to pay rent for October and November of 2015. I have a copy of my bank statements, all the way back to April of 2015 for each time rent was paid, and this includes the rent for the month of October (which I also have a copy of the cancelled check from my bank, stamped by Brownstone in October 2015) and the amount was deducted from my bank account. Also, I want someone to explain to me how rent for November 2015 can be "not paid" by us, when the month of November has not even arrived, as of October 29th (the date I received the summons). I have heard many numerous complaints about Brownstone regarding this type of matter, as well as others, and want to know how they can obtain a summons to appear in court when they have received the money for October's rent and how we "failed to pay rent for November 2015" when as stated above, November has not even arrived yet! This type of practice and harrassment needs to stop!!!!Desired Settlement: To not be harrassed, by summons or otherwise, when in fact they have received the money for the rent and on time !!

Business

Response:

All Tenants are given notice prior to legal action being taken. Mr. [redacted] and Ms. [redacted] have had an outstanding balance on their account since May 2015. They were given notice in May and again in June. Management received no response from tenant after either notice. Therefore, legal proceedings have begun. Upon receipt of the summons, they sent an email to the company during closed business hours and then filed a complaint with the Revdex.com during closed business hours. This morning, management promptly responded to their email - sent Saturday at 2:55 a.m. Mr. [redacted] and Ms. [redacted] are encouraged to make an appointment to speak with their Property Manager and the Resident Relations Manager to answer any additional questions they have concerning their account balance.

Review: Through my homeowners association contract it is stated that snow removal is provided from my location. After recently receiving 11 inches of snow our parking lot has still only been partially treated. It is very dangerous in walking to your vehicle as I have slipped twice trying to get into my vehicle. Conditions are extremely dangerous for those who venture off of the sidewalk. I reached out to [redacted] which is the manager for Brownstone within my association and left a lengthy message and have yet to receive a return call. This is the second time I have reached out to this organization with no call/email returned to me. Our homeowners association fees go up yearly and I to be honest since brownstone has taken over we no longer have our grass cut in a timely manner nor do we experience the same care we did with snow removal. I am VERY unhappy with the services provided and have taken pictures 4 days after the fact to show where snow has not been removed. I am happy to pay a higher fee for services, but when services are not being rendered I do not believe in raising rates.Desired Settlement: I would like an explanation from brownstone as to why this has not been removed and I fully feel as though our home owners association fee should be waived for a month due to the neglect of this company. Some of the elder residents and people who don't have 4 wheel drive are not even able to get out of their parking space.

Business

Response:

Ms. [redacted] owns a home in the [redacted] Townhomes Owners Association, Inc. which is a privately owned community. The owners elect a Board of Directors, made up of property owners, to make decisions on behalf of the community. Brownstone Properties, Inc. is the managing agent hired by the Association. The Board of Directors sets forth the terms and conditions under which snow will be removed and the Board of Directors selects the vendor. Therefore, Ms. [redacted]'s complaint should rest with the Association rather than the management firm.However, in direct response to the complaint made by Ms. [redacted], Brownstone Properties, Inc does acknowledge that she called the office and left a message that was forwarded to the Association Manager. This message was received Tuesday morning. However, the Association Manager could not decipher the entire phone number, just the last 4 digits.Out of 104 units, Ms. [redacted]'s was the only complaint at that time. In fact, the Association Manager had been to the community the night before for a regularly scheduled Board of Directors meeting. The Board was satisfied with the work. Nobody, including the Association Manager, had any difficulty getting in and out, although there was snow piled up here and there of course.Ms. [redacted] is welcome to address any further concerns directly to the Board of Directors. They meet regularly and the meetings are open to all homeowners. The Board members are her neighbors who volunteer their time in an effort to serve their community.

Review: I have moved out of the property that belongs to Brownstone. I was suppose to get my deposit check within 45 days of the move out date which was suppose to be May 15, 2013. I have called them more than once about the check because I have not received it in the mail as of today. I was told that it was mailed off and it must be lost. So [redacted] the front desk receptionist told me I could pick up the check on May 24,2013. I went by Brownstone on May 28,2013 and now I am told that I can pick the check up on May 31,2013 which will be 16 days over the 45 day time frame in which I was suppose to receive the check. I also was told that I would be charged the stop payment fee and it would come out of my deposit money I was suppose to get back. I was also told by [redacted] that her boss told her she was going to write the check on Friday with the rest of the bills she has to pay. I replied that when they used to mail me notices out to the resident in which I lived the mail never got lost. I have checked the mail everyday at both addresses I gave Brownstone and have not received anything as of today. I have expressed the issue of it being past the 45 days in which I should have received the check. We both are within the same city so I don't understand why it would take this long nor do I understand how it would get lost and nothing else they have sent me got lost. I would like for Brownstone to write my check before Friday May 31,2013 for what I am due from them and not be charged the stop payment fee because it's not my fault it got lost.Desired Settlement: A check for the amount and not be charged the stop payment fee. Also I would like to pick up the check before May 31, 2013. I have already waited past the 45 days. As of today it has been 58 days from my move out date and still have not received the deposit check.

Business

Response:

The security deposit refund check was mailed to Ms. [redacted] pursuant to the Virginia Residential Landlord Tenant Act on May 15th to the address provided by Ms. [redacted]. The post office was not able to deliver the check to the address provided and the check was returned to Brownstone Properties, Inc. Ms. [redacted] has already picked up the check from the office. This complaint makes no sense as the matter was resolved prior to the complaint being made.

Consumer

Response:

[Yes, I have picked up my check from Brownstone Properties. When I picked up my check I looked at the address that was put on there by Brownstone and the reason it was returned was because they had put two addresses with no city, state or zip code. Whether this was done intentionally or just carelessly of the person sending the mail. Brownstone properties need to double check and make sure they are putting the correct information on the mail that is going out so this mistake will not happen. I should not have had to wait past my 45 days to receive my check.]

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Description: REAL ESTATE MANAGEMENT

Address: 3720 Old Forest Rd, Lynchburg, Virginia, United States, 24501

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