Browz LLC

Everything Mr [redacted] says is true except that he signed up for Browz He discovered that he did not need to register and requested a refund When a supplier signs up with Browz part of the signed agreement is we do not give refunds We do have a process after payment to determine if we want to give a refund, due to duplicate payments, not required to register by our client, or no work performed on the account etc This process is escalated up to a team that determines if a refund is to be granted Mr [redacted] talked with our customer service on the 14th and they indicated there was a process for refunds and it had been sent to the proper people I received the paperwork for the refund on Friday 14th The money was refunded Monday the 17th Refunds take a little time to process and Mr [redacted] was totally impatient to let the our process take place

We are a third party health and safety verification company. We collect health and safety data from suppliers for our clients. Every contact, message, and email is recorded. We work with the supplier to meet client requirements and with the client to provide exceptions to their
requirements. We did contact the client in behalf of *** ***’s company. They grant an exception on the insurance. The following are response from Charisse, who processes refund request and from Allison, who manages the SCS team: Here are my notes from the refund requestThe supplier paid 4/15/The refund request came to me 5/9/The denial letter was sent 5/12/2016. The SCS did not provide a reason for the request, just that the supplier had requested a refundWe had CDS contacts prior to their payment which shows to me that they had the opportunity to ask questions prior to signing upAfter signing the agreement and prior to requesting the refund, we have SCS contacts listed, outbound emails, calls-left message, calls where contact was madereviews, auditsAfter the refund denial letter was sent the SCS (Ian) continued to work on the account to try to get them compliantAnother outbound call-left message and where contact was made, emails (in, out)The last contact was a call and a message left notifying them that they were complete. An outbound call was made by Will 5/where he discussed the reason for the denial with the supplier and he went over the InTouch profile, which he was interested in so Will sent him a follow up email with more info. The registration agreement was signed by their Administrative Assistant, Betty Lee on 4/11/She is the primary contact.The specific verbiage from the agreement is as follows: “When registering with BROWZ, network members agree to pay an annual non-refundable subscription feeIn the event a network member allows its annual subscription to expire, additional fees may apply, including a reinstatement feeNetwork members are defined as any business or organization with a BROWZ membershipRefunds will only be considered, in the case of a duplicate payment (i.e., credit card processed twice) or when a duplicate account already exists in the BROWZ database with an active paymentRefunds will not be made once data validation, data entry or outbound support is performed by BROWZ personnel.” Let me know if you need any other information. Charisse Vaughn- The other thing that I will add, and I mentioned it to you yesterday, and Charisse mentions is below also, was that even after *** requested the refund Betty continued calling in, taking outbound call from us and corresponding through email up until the point that we got her account complete, with an explanation for insurance. And we did verify yesterday that the online agreement Betty Lee signed has the refund language in it. Please let me know if there is anything else you need. Allison If you have further questions, please contact me. Regards, Vaughn B***Accounting6010direct4356 faxvb***@browz.comwww.BROWZ.com

Everything Mr. [redacted] says is true except that he signed up for Browz.  He discovered that he did not need to register and requested a refund.  When a supplier signs up with Browz part of the signed agreement is we do not give refunds.  We do have a process after payment to...

determine if we want to give a refund, due to duplicate payments, not required to register by our client, or no work performed on the account etc..  This process is escalated up to a team that determines if a refund is to be granted.  Mr. [redacted] talked with our customer service on the 14th and they indicated there was a process for refunds and it had been sent to the proper people.  I received the paperwork for the refund on Friday 14th.  The money was refunded Monday the 17th.  Refunds take a little time to process and Mr. [redacted] was totally impatient to let the our process take place.