[redacted] 's system was installed in September We responded to service calls in 2010, 2011, and for the unit not cooling Each time the problem was caused by a low Freon refrigerant chargeWe performed standard leak testing procedures, which include pressurizing the system with a detectable gas, and were unable to find a source of the leakIn we replaced parts of the refrigerant system as a precaution, even though we saw no sign of a problem with the original equipmentThere was no cost to [redacted] for any of this workIn we received another call for the same problemWe suspected that some one was tampering with this unit so we installed locking caps on the [redacted] valves that provide access to the Freon in the refrigerant system There was no charge made to [redacted] for this work Since the locking caps were installed, there have been no low-Freon problems The service call in was due to a non-functional control board This board can fail due to lightning strikes, incoming power surges from the electric utility lines, or simply age The unit is now over five years old and a failed control board is not an unusual problem This was the first repair that [redacted] paid for We believe this to be a common failure considering the age of the unit and as such do not feel a refund is due.Bruce B***Sec./Treas., Brubaker, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Every year I have had to get service on this system it has never worked properlly it would be nice if I can go one year with out needing a service
[redacted] 's system was installed in September We responded to service calls in 2010, 2011, and for the unit not coolingEach time the problem was caused by a low Freon refrigerant chargeWe performed standard leak testing procedures, which include pressurizing the system with a detectable gas, and were unable to find a source of the leakIn we replaced parts of the refrigerant system as a precaution, even though we saw no sign of a problem with the original equipmentThere was no cost to [redacted] for any of this workIn we received another call for the same problemWe suspected that some one was tampering with this unit so we installed locking caps on the [redacted] valves that provide access to the Freon in the refrigerant system There was no charge made to [redacted] for this work Since the locking caps were installed, there have been no low-Freon problems The service call in was due to a non-functional control board This board can fail due to lightning strikes, incoming power surges from the electric utility lines, or simply age The unit is now over five years old and a failed control board is not an unusual problem This was the first repair that [redacted] paid for We believe this to be a common failure considering the age of the unit and as such do not feel a refund is due.Bruce B [redacted] Sec./Treas., Brubaker, Inc
[redacted] 's system was installed in September We responded to service calls in 2010, 2011, and for the unit not cooling Each time the problem was caused by a low Freon refrigerant chargeWe performed standard leak testing procedures, which include pressurizing the system with a detectable gas, and were unable to find a source of the leakIn we replaced parts of the refrigerant system as a precaution, even though we saw no sign of a problem with the original equipmentThere was no cost to [redacted] for any of this workIn we received another call for the same problemWe suspected that some one was tampering with this unit so we installed locking caps on the [redacted] valves that provide access to the Freon in the refrigerant system There was no charge made to [redacted] for this work Since the locking caps were installed, there have been no low-Freon problems The service call in was due to a non-functional control board This board can fail due to lightning strikes, incoming power surges from the electric utility lines, or simply age The unit is now over five years old and a failed control board is not an unusual problem This was the first repair that [redacted] paid for We believe this to be a common failure considering the age of the unit and as such do not feel a refund is due.Bruce B***Sec./Treas., Brubaker, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Every year I have had to get service on this system it has never worked properlly it would be nice if I can go one year with out needing a service
[redacted] 's system was installed in September We responded to service calls in 2010, 2011, and for the unit not coolingEach time the problem was caused by a low Freon refrigerant chargeWe performed standard leak testing procedures, which include pressurizing the system with a detectable gas, and were unable to find a source of the leakIn we replaced parts of the refrigerant system as a precaution, even though we saw no sign of a problem with the original equipmentThere was no cost to [redacted] for any of this workIn we received another call for the same problemWe suspected that some one was tampering with this unit so we installed locking caps on the [redacted] valves that provide access to the Freon in the refrigerant system There was no charge made to [redacted] for this work Since the locking caps were installed, there have been no low-Freon problems The service call in was due to a non-functional control board This board can fail due to lightning strikes, incoming power surges from the electric utility lines, or simply age The unit is now over five years old and a failed control board is not an unusual problem This was the first repair that [redacted] paid for We believe this to be a common failure considering the age of the unit and as such do not feel a refund is due.Bruce B [redacted] Sec./Treas., Brubaker, Inc