Bruce Beagle Construction

At the time when [redacted] came to the dealership to purchase a used corolla the signed purchase order and contract was done by a [redacted] who was years oldWe have copy of drivers license that states [redacted] was years old at that time when contracts where all signed and deposit was left After Middletown Toyota received an approval from the bank so that [redacted] can purchase the car, she wanted to cancelBefore [redacted] signed the front and back of contract she was informed that the deposit was non refundable, [redacted] signed and dated the contractMiddletown Toyota is aware that minors are not allowed to sign purchase agreements that is why we check customers ID and make copies for the file Thank You Joe K*** Middletown Toyota 25feb

Mrs [redacted] *ame to the dealership to lease a new highlander on 6/13/and talked to a salesman about her mother buying out the currant lease that she has nowThe salesman told Mrs [redacted] that Middletown Toyota would do a lease buyout for them and sell the old lease to her motherMrs***y agreed to the terms of the new lease, with the lease buyout and left a non refundable $deposit and signed a purchase agreementMrs [redacted] mother came to the dealership with a trade, wasn't happy with what Middletown Toyota was going to give her for a trade value and stated she didn't want to do the dealMiddletown Toyota was still going to give Mr [redacted] ***y the same deal same price nothing changed Middletown Toyota was still going to buy her currant lease out and lease her a new highlanderMrs [redacted] *ecided to cancel the deal and asked for her deposit back because her mother back outMiddletown Toyota informed Mrs [redacted] that her deal remains the same we will buy out her currant lease and lease her a new highlander, the only contingency on the contract that Mrs [redacted] signed is that the $deposit would be refunded upon delivery of the new highlander, no where on the contract did it state that if her mother didn't want to do it that a deposit would be returnedMiddletown Toyota was honoring the original deal that they made with Mrs [redacted] , the refund is non refundable

Dear Ms*** ***
We have enclosed the response to Ms*** CtDeptof *** *** complaint
The response to the Revdex.com complaint should be the samePlease note that she can use her deposit money for sales, service, parts or accessories at *** ***
Department
of *** *** Consumer Complaint Center 11/04/15 RE: Judy ***
To whom it may concern: We have received a complaint from the Department of *** ***s in regards to *** *** purchase of a *** RX*** *** came to *** *** to purchase a used *** on 10/17/*** was met by salesman Bob M*** to look at a used *** that we had at the dealershipThe salesman and *** went over the *** that she wanted to purchase (test drive, price and trade value)*** had some concerns with the *** and asked if she could take it to another garage to look over the car with her to make sure that everything was ok with itBob had no problem with *** doing that, when *** came back with the *** she discussed some minor concerns with the salesman, *** requested that she would want a few minor paint chips repairedAlso *** asked for floor mats, touchup paint, and a cargo cover (that was missing) free oil changes and repair the driver’s side sun visorBob agreed to all the conditions if *** purchased the used *** and left a $deposit and signed a purchase agreement then we would complete all the request that she asked for*** agreed to the terms and price and signed the purchase agreement and left a deposit of $and asked that she would pick up the *** when everything was doneBob m*** also informed *** to make sure she wanted to purchase the *** because the deposit is nonrefundable *** agreed and signed everythingAfter everything was signed Bob ordered the cargo cover, touchup paint and had all of Judy’s concerns taken care of so that the *** would be all set for herBob M*** received a phone call from *** that she didn’t want the *** anymore and wanted her nonrefundable deposit back, Bob informed her again that she could not get the nonrefundable deposit back but she could use the deposit towards any other new or used car we had. Joe K*** Jr.
General Manager

Complaint: ***
I am rejecting this response because:It is not exactly fully accurate.At NO time did Bob EVER reveal that the deposit was non refundableHad he been that honest or forthright, I NEVER, EVER would have left that sizable deposit, as I had many concerns about the condition and history of the carI certainly NEVER agreed to a non-refundable depositMy understanding when I gave him the deposit was that my purchase of the car was contingent not only upon my satisfaction of the repairs/replacement parts, but also that the car have no more than 5-extra additional miles put on it (to fill the gas tank) and my inspection of the car fax, which he promised I'd finally get when I came back to see the car, but neglected to give me when I asked for it.When I had the agreement revised, because Bob snuck in the VIN identification charge I had told him I didn't want, a woman gave me a printout that indicated my deposit, but it did not state it was nonrefundable, nor did she ever mention it eitherI would have cancelled the charge then and there.After obtaining the car fax elsewhere, I left voicemails for Bob, and he returned many of my calls, but just left his name and number, and did not address my deposit refundI also texted the dealership that I would not be taking the car and to please refund my depositAfter several days, I finally spoke with Bob and it was then that he told me the deposit was nonrefundableHe never mentioned the car being readyI asked to speak to the owner, MrK***, and left him a voicemail to call meHe never returned my callI called again, and was told he was "away'.The following week, I received a certified letter, from Riz H***, general sales manager, dated the day Bob and I spoke, which did indicate that I could use the deposit toward another one of their cars- within monthsThey also stated the car in question was ready, and that I "must pick up my vehicle within days".But after the time, stress, grief, and sleepless nights that this experience has caused me, I am not inclined to ever return to that dealership
Sincerely,
*** ***

I have received the complaint from Revdex.com ID# [redacted].  I left a message for [redacted] to call [redacted] at [redacted] so that we can get the customers car back to the dealership so that we can make everything with the [redacted] correct. We are not sure how all this fell through,...

[redacted] wants to repair the blemish on the grill at our body shop and take the [redacted] to the dealership to have the key programmed. After all this is done everything with, the [redacted] will be all set, the customer will have the blemish fixed and they will have the spare key that was promised at time of delivery. We just need [redacted] to call [redacted] at [redacted] to get everything set up Thank You.

Mrs[redacted]ame to the dealership to lease a new highlander on 6/13/16 and talked to a salesman about her mother buying out the currant lease that she has now. The salesman told Mrs. [redacted] that Middletown Toyota would do a lease buyout for them and sell the old lease to her mother. Mrs. [redacted]y...

agreed to the terms of the new lease, with the lease buyout and left a non refundable $1000.00 deposit and signed a purchase agreement. Mrs. [redacted] mother came to the dealership with a trade, wasn't happy with what Middletown Toyota was going to give her for a trade value and stated she didn't want to do the deal. Middletown Toyota was still going to give Mr[redacted]y the same deal same price nothing changed Middletown Toyota was still going to buy her currant lease out and lease her a new highlander. Mrs[redacted]ecided to cancel the deal and asked for her deposit back because her mother back out. Middletown Toyota informed Mrs. [redacted] that her deal remains the same we will buy out her currant lease and lease her a new highlander, the only contingency on the contract that Mrs. [redacted] signed is that the $1000.00 deposit would be refunded upon delivery of the new 2016 highlander, no where on the contract did it state that if her mother didn't want to do it that a deposit would be returned. Middletown Toyota was honoring the original deal that they made with Mrs. [redacted], the refund is non refundable.

At the time when [redacted] came to the dealership to purchase a used corolla the signed purchase order and contract was done by a [redacted] who was 21 years old. We have copy of drivers license that states [redacted] was 21 years old at that time when contracts where all signed and deposit was left....

After Middletown Toyota received an approval from the bank so that [redacted] can purchase the car, she wanted to cancel. Before [redacted] signed the front and back of contract she was informed that the deposit was non refundable, [redacted] signed and dated the contract. Middletown Toyota is aware that minors are not allowed to sign purchase agreements that is why we check customers ID and make copies for the file.  Thank You Joe K[redacted]  Middletown Toyota 25feb16