I'm not pleased with the property management [redacted] with Charleston Management. Since I bought my home at 5501 Chivalry Court, Knightdale, she has been sending me notice after notice on changes that I need to make on the exterior of my home. The first was, I needed to paint my shutters to match my front door, in which I did comply. Then she sent a letter of violation that I needed to change my front door to match everyone else on the development. I argued that one other resident who purchased his house has tone same door, but she said he was grandfathered and if I do not replace the door I'll be fined $100 a day. I tried to explain to her that I bought the house as is and that there was nothing stating in the closing documents that I was coming into any violations nor that I have to change the door once I take ownership, I did I would not have purchased the home. A few weeks ago I got a $3000 fine for not painting my shutters, when I emailed her about that she said she made a mistake and it was for the door ($100 a day for the month of August). Also, a few weeks ago I was corresponding to [redacted] at Charleston Management about my fence I'm requesting to replaced she mentions in the email that I'm being fined for my storm door, in which, I was never informed. How can someone be fined if they weren't informed of his or her violation? Last week I went door-to-door to 15 residence my development who have the same storm door as I do and no one has relieved a notice nor fine. I feel that this treatment that I am receiving from [redacted] at Charleston Management is harassment. She has demonstrated that she is the sole decision maker in this whole ordeal and I refuses to speak to me in person. I did receive a letter back in July inviting me to speak to the board in regards to my front door but I was ill, that's when he fines started. I have since then requested a meeting but no reply, she said she sent a letter to my attorney but he has not mentioned any such letter. I tried speaking to her n person but she refuses to speak to me and that I have to seek legal council.
Today, October 16, when I open my mail from [redacted] at Charleston Management, there was a bill for $3000 for a violation for having a trailer parked on my property, not for the storm door or front door. I don't own a trailer nor has one ever been on my property. At this point, I am convinced that [redacted] at Charleston Management is being a typical corrupted property manager who is erroneously abusing her power and I want it noted and stopped!
I live in [redacted] and the manager is [redacted] I have had 2 interactions with her for the same issue over the past few months, both of which were not handled with any professionalism. I was told to remove unspecified items from my porch, and that "Boxes, tools, etc. should not be left there unless it is temporary.". When I reached out to her asking for specification on what should be moved, I was told "I have not walked up to your porch to see exactly what is stored there, but the only items that should be kept on your front porch should be outdoor seating / furniture or décor.", which is pretty unhelpful. When I asked to be referred to whoever did inspect or report and have them tell me what needs to be moved, I received no response. This is now the second complaint I have received and the communication for the first instance was equally frustrating.
This company should not be managing ANYTHING. They are happy to collect more than $100 per month for cutting the 30 square feet of grass in front of my townhouse that I am not even allowed to place anything on, but they are unable to provide any kind of customer service or communication at all.
Charleston management group is the worst HOA that I have ever had to work with. They are incredibly rude on the phone and difficult to get into contact with. Recently they charged me $45 for a landscaper being sent to my home when I was not there which they cited as a violation for not allowing them to enter the property. While I was not there. They claim our property was not in compliance with weeding and edging from March. From March to July 22 we weeded and edged at least 7 times. The most recent of which was July 20 before putting our home on the market on the 23. When we called to talk to them about this they were irate from the start of the call and not cooperative at all. I am happy to have left the area. Their incompetence and lack of professionalism will bring down the value of the houses they represent.
I'm not pleased with the property management [redacted] with Charleston Management. Since I bought my home at 5501 Chivalry Court, Knightdale, she has been sending me notice after notice on changes that I need to make on the exterior of my home. The first was, I needed to paint my shutters to match my front door, in which I did comply. Then she sent a letter of violation that I needed to change my front door to match everyone else on the development. I argued that one other resident who purchased his house has tone same door, but she said he was grandfathered and if I do not replace the door I'll be fined $100 a day. I tried to explain to her that I bought the house as is and that there was nothing stating in the closing documents that I was coming into any violations nor that I have to change the door once I take ownership, I did I would not have purchased the home. A few weeks ago I got a $3000 fine for not painting my shutters, when I emailed her about that she said she made a mistake and it was for the door ($100 a day for the month of August). Also, a few weeks ago I was corresponding to [redacted] at Charleston Management about my fence I'm requesting to replaced she mentions in the email that I'm being fined for my storm door, in which, I was never informed. How can someone be fined if they weren't informed of his or her violation? Last week I went door-to-door to 15 residence my development who have the same storm door as I do and no one has relieved a notice nor fine. I feel that this treatment that I am receiving from [redacted] at Charleston Management is harassment. She has demonstrated that she is the sole decision maker in this whole ordeal and I refuses to speak to me in person. I did receive a letter back in July inviting me to speak to the board in regards to my front door but I was ill, that's when he fines started. I have since then requested a meeting but no reply, she said she sent a letter to my attorney but he has not mentioned any such letter. I tried speaking to her n person but she refuses to speak to me and that I have to seek legal council.
Today, October 16, when I open my mail from [redacted] at Charleston Management, there was a bill for $3000 for a violation for having a trailer parked on my property, not for the storm door or front door. I don't own a trailer nor has one ever been on my property. At this point, I am convinced that [redacted] at Charleston Management is being a typical corrupted property manager who is erroneously abusing her power and I want it noted and stopped!
I live in [redacted] and the manager is [redacted] I have had 2 interactions with her for the same issue over the past few months, both of which were not handled with any professionalism. I was told to remove unspecified items from my porch, and that "Boxes, tools, etc. should not be left there unless it is temporary.". When I reached out to her asking for specification on what should be moved, I was told "I have not walked up to your porch to see exactly what is stored there, but the only items that should be kept on your front porch should be outdoor seating / furniture or décor.", which is pretty unhelpful. When I asked to be referred to whoever did inspect or report and have them tell me what needs to be moved, I received no response. This is now the second complaint I have received and the communication for the first instance was equally frustrating.
This company should not be managing ANYTHING. They are happy to collect more than $100 per month for cutting the 30 square feet of grass in front of my townhouse that I am not even allowed to place anything on, but they are unable to provide any kind of customer service or communication at all.
Charleston management group is the worst HOA that I have ever had to work with. They are incredibly rude on the phone and difficult to get into contact with. Recently they charged me $45 for a landscaper being sent to my home when I was not there which they cited as a violation for not allowing them to enter the property. While I was not there. They claim our property was not in compliance with weeding and edging from March. From March to July 22 we weeded and edged at least 7 times. The most recent of which was July 20 before putting our home on the market on the 23. When we called to talk to them about this they were irate from the start of the call and not cooperative at all. I am happy to have left the area. Their incompetence and lack of professionalism will bring down the value of the houses they represent.